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Customer care manager • oberhaching

Zuletzt aktualisiert: vor 3 Stunden
Customer Success Manager

Customer Success Manager

AvomindMunich, BY, DE
Quick Apply
Our client provides a SaaS solutions to optimize administrative and HR processes.They have more than 7’500 clients and 1’400’000 users all around the world (130 countries).They design software solu...Mehr anzeigenZuletzt aktualisiert: vor 18 Tagen
Customer Success Manager (all genders)

Customer Success Manager (all genders)

stellenanzeigen.de GmbH & Co. KGMünchen, Bayern, Deutschland
Customer Success Manager (all genders).Online-Jobbörsen in Deutschland.Mit innovativen Lösungen unterstützen wir Unternehmen bei der Suche nach passenden Talenten und bieten Bewerber : innen die Mögl...Mehr anzeigenZuletzt aktualisiert: vor 3 Tagen
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Customer Care Manager with Italian (all genders)

Customer Care Manager with Italian (all genders)

MPC Moving Picture CompanyMünchen, Germany
More than 20 years ago, Zooplus was one of the first to bring the pet category into the world of eCommerce.Today, we stand strong as Europe’s leading online pet platform, delivering moments of happ...Mehr anzeigenZuletzt aktualisiert: vor 8 Stunden
(Jr.) Customer Care Specialist (m / w / d)

(Jr.) Customer Care Specialist (m / w / d)

CrewmeisterMunich, Bavaria, Germany
Quick Apply
Was machen wir bei Crewmeister?.Wir sind Crewmeister - Ein Team aus mehr als 60 dynamischen Menschen, die nicht nur Spaß an der Arbeit haben, sondern auch über 14. Kunden dabei unterstützen, die Zet...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
Campaign / Customer Care Manager (m / w / d)

Campaign / Customer Care Manager (m / w / d)

StudySmarterMunchen, Bayern, DE
Abwicklung der Kampagnen unserer Kunden und Agenturen, inklusive Unterstützung unserer Partner bei der Kampagnenplanung.Zeitgerechte Implementierung der Werbekampagnen in eigen entwickelten Tools u...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
Customer Care Agent (m / w / d)

Customer Care Agent (m / w / d)

Page PersonnelMünchen, Bayern, DE
Quick Apply
Intro Unbefristeter Vertrag in Festanstellung Modernes Arbeitsumfeld Firmenprofil Das Unternehmen ist ein etabliertes Unternehmen im Bereich Life Science mit einer mittelgroßen Struktur.Es bietet e...Mehr anzeigenZuletzt aktualisiert: vor 21 Tagen
Customer Success Manager

Customer Success Manager

SyncronMünchen, Bayern, .DE
Quick Apply
SaaS company with over 20 years of experience, specializing in aftermarket solutions.Our Service Lifecycle Management Platform offers domain-fit solutions for : . US, UK, Germany, France, Italy, Japan...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
Customer Care Manager with French (All Genders)

Customer Care Manager with French (All Genders)

zooplus SEMunich, Germany
As our Customer Care Manager for France, you are the direct link between customers and zooplus.Your mission is to support customers in the best possible way and ensure the highest possible customer...Mehr anzeigenZuletzt aktualisiert: vor 18 Tagen
Customer Care Agent (m / w / d)

Customer Care Agent (m / w / d)

DIS AGMünchen, Bayern, DE
Quick Apply
Ihnen bereitet der Kontakt zu Kunden besonders viel Freude? Sie suchen nach einer neuen beruflichen Herausforderung, in der Sie den Kunden in einer beratenden Funktion zur Seite stehen? Dann haben ...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
Customer Success Manager : in (gn)

Customer Success Manager : in (gn)

Peter Park System GmbHMünchen, Bayern, DE
Du möchtest Deine Karriere in einem schnell wachsenden Start Up in der DACH-Region starten? Wir suchen nach Talenten, die unser Customer Relationship Management-Team unterstützen.Als Customer Succe...Mehr anzeigenZuletzt aktualisiert: vor 25 Tagen
Customer Success Manager (gn)

Customer Success Manager (gn)

ClearOps GmbHMünchen, Bayern, DE
At ClearOps, we keep the world of machinery moving by transforming the entire service supply chain of machine manufacturers into a seamless data ecosystem. Our platform connects manufacturers, deale...Mehr anzeigenZuletzt aktualisiert: vor 25 Tagen
Junior Customer Support Manager (gn)

Junior Customer Support Manager (gn)

EQS Group GmbHMünchen, Bayern, DE
Do you have a passion for working with people? Are you quality-conscious and enjoy learning new things? Our Newsroom team takes care of the concerns of our customers, whose satisfaction is our top ...Mehr anzeigenZuletzt aktualisiert: vor 9 Tagen
Customer Success Manager

Customer Success Manager

CondensMünchen, Bayern, DE
Quick Apply
Intro For thousands of User Researchers, Designers and Product Managers across the globe, Condens is a primary tool of their work, which they often use several hours a day.And while the software pl...Mehr anzeigenZuletzt aktualisiert: vor 24 Tagen
Customer Success Manager (gn)

Customer Success Manager (gn)

VESTIGAS GmbHMünchen, Bayern, DE
Du gestaltest als Customer Success ManagerIn aktiv die Weiterentwicklung unserer Customer-Success-Prozesse und sorgst dafür, dass unsere KundInnen in der Bauindustrie ihre Digitalisierungs- und Nac...Mehr anzeigenZuletzt aktualisiert: vor 25 Tagen
Customer Success Manager

Customer Success Manager

AdobeMunich
Homeoffice
Changing the world through digital experiences is what Adobe’s all about.We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital exper...Mehr anzeigenZuletzt aktualisiert: vor 8 Tagen
Customer Success Manager (German Speaking)

Customer Success Manager (German Speaking)

SecfixMünchen, Bayern, DE
Quick Apply
Intro Remote (+ / - 2hrs from Germany GMT+1).C2 German Language is essential Our customers are at the heart of everything we do at Secfix and we’re looking for a star player to support customers from...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
Customer Success Manager

Customer Success Manager

Infotree Global SolutionsMunich, Bavaria, Germany
Location : Hamburg or Munich / Hybrid | Travel ~30%.Are you passionate about helping customers succeed in the digital space? We’re looking for a. Act as the primary point of contact throughout the cu...Mehr anzeigenZuletzt aktualisiert: vor 25 Tagen
  • Gesponsert
Customer Success Manager

Customer Success Manager

Deep Media Technologies GmbHMunich, Bavaria, Germany
Join us on our journey to the next generation of digital marketing by combining media with innovative technology!.Wir suchen zum nächstmöglichen Zeitpunkt einen Kundenberater Digitales Marketing (a...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
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Customer Care Manager with Italian (all genders)MunichSales & Marketing

Customer Care Manager with Italian (all genders)MunichSales & Marketing

zooplusMunich
More than 20 years ago, Zooplus was one of the first to bring the pet category into the world of eCommerce.Today, we stand strong as Europe’s leading online pet platform, delivering moments of happ...Mehr anzeigenZuletzt aktualisiert: vor 3 Stunden
Werkstudent Customer Care Manager (m / w / d) - München

Werkstudent Customer Care Manager (m / w / d) - München

VaneverMünchen, Bayern, DE
Wir, das Vanever Team, verfolgen alle dieselbe Vision : “.Als Customer Care Manager : in bist du verantwortlich für eine optimale Customer Experience an unseren Stations. Du kümmerst dich um die Vor- u...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
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Customer Success Manager

Customer Success Manager

AvomindMunich, BY, DE
Vor 18 Tagen
Anstellungsart
  • Quick Apply
Stellenbeschreibung

Our Client

Our client provides a SaaS solutions to optimize administrative and HR processes. They have more than 7’500 clients and 1’400’000 users all around the world (130 countries).

They design software solutions that provide simple answers to specific needs : time & activity management, HR management, employee engagement, expense reports. Our goal is to increase productivity while providing our clients with a simple, efficient and user-friendly experience.

Given their strong growth (40% per year on average) and their ambitions, they need to strengthen their workforce, which currently stands at 650+ people in France (Paris, Marseille, Nantes), Spain (Barcelona), Switzerland (Geneva) and now Germany (Munich).

Job Description

In order to continue their expansion in this market, they are looking for an HRIS Customer Success Consultant to join be the first member of our team in Germany. You will be a cornerstone of this new adventure!

Purpose of the job :

  • Onboarding and implementing new customers in Germany.
  • Satisfy customers by following up on their needs over time and responding to new functional requirements, which will lead to future opportunities.
  • Localize" by contributing to the continuous improvement of the firm's consulting activity in Germany.

Details of the tasks :

Customer onboarding  (project management and implementation)

  • Satisfy  a wide variety of customers in often complex and high-stakes deployments. (SME as well as Large Accounts).
  • Gain the  trust  of local companies in Germany as well as key accounts and their subsidiaries abroad.
  • Ensure that the deployment is completed  on time  and  on budget  as stipulated in the contract.
  • Gather the customer's initial needs and suggest an appropriate response.
  • Adapt our software to the customer’s  local context  in Germany.
  • Train the administrators to use our software in total autonomy.
  • Ensure the Go-live and the follow-up during the first weeks of use.
  • Demonstrate  flexibility and agility  throughout the implementation in the event of unforeseen circumstances (unavailability of the client, request for a delay in the launch etc.)

    • Follow-up of Key Accounts  (support, account management)

  • Keep a close eye on the satisfaction of your most important customers.
  • Support these customers in case of level 2 issues.
  • Carry out post-implementation check-ups.
  • Identify and generate new  cross sell or upsell  opportunities to grow their reach to your German customers (lead generation).
  • Be proactive in presenting new products that may address a customer's past issues.

    • Contribution to the localization  and  continuous improvement  of the CS activity in the firm :

  • Participate in numerous cross-functional  side projects.
  • Adapt our offer and strengthen the  market-fit  of our solutions for the German market.
  • Work in a team with different Business Units (Sales, Marketing, Product, etc.)
  • Contribute to the continuous improvement of the business in Germany by going beyond your main tasks.
  • Follow and participate in some projects from the pre-sales phase, supporting the sales team.
  • Demonstrate autonomy and initiative in our  agile mode  of operation.

    • Preferred Experience

    You have a background in HR (degree in HR / first work experience in HR).

    You have a Tech / SaaS affinity.

    A willingness to be a key player in this adventure, contributing to the German market's growth.

    Looking for a dynamic work environment with varied missions requiring versatility and organization.

    Comfortable and eager to work with both local businesses and key accounts (C-Level).

    Native German speaker and proficient in English.

    Clear and structured oral and written communication.

    Taste for human contact and pedagogy.

    An aptitude for solving practical and sometimes technical problems.

    A sense of service and a taste for things well done.

    Familiarity with web technologies and their implementation is a plus; if not, we will provide training.

    Selection process  (in German and English)

    Step 1 : Screening interview with HR (30')

    Step 2 : Interview with the German Country Manager (60')

    Stage 3 : Interview with an HRIS Consultant Team Leader (60')

    Step 4 : Our “Final Talk” (45')

    At our client, you will find

  • The stimulating environment of a fast-growing French Tech scale-up company with an international outlook, where the end user is at the heart of the design of the software.
  • Stimulating development projects in the context of a new market launch.
  • A strong corporate culture based on collaboration and empowerment (employee shareholding, transparency of salaries, decisions and results, culture of debate, collective rather than individual variable, etc.).
  • Passionate teams that take issues seriously but without taking themselves too seriously.
  • Come and join our company, which is on a human scale and whose highly participative operation leaves plenty of room for initiative, innovation and non-conformism.
  • Our offers are open to employees who are recognised as disabled workers.