Customer care manager Jobs in Offenbach an der Queich

Are you looking for new challenges where you, with your experience and competencies can contribute to a profitable, sustainable growth? Are you also interested in product management from idea to end-of-life? We are hiring a Senior Product Manager to join our Fluid Solutions South Team in Landau in der Pfalz, Germany. The Senior Product Manager is the entrepreneurial manager of a product portfolio, with the goal of long-term customer satisfaction, competitive advantage, market share growth and increased profitability. She / He is responsible for managing the product life cycle, from ideation to end-of-life and is accountable for all aspects of the business without having direct authority over the resources required to “make it happen.” She / He thrives in working together with many different people and cultures and works in a cross functional team operating as project leader for both internal and external stakeholders.

Responsibilities and Duties : ​

The Senior Product Manager defines our portfolio of product platforms, concepts and / or product features and turns them into commercial product opportunities to grow a profitable business

She / He gathers and prioritizes product and customer requirements, defining the product vision and working closely with engineering and sales teams to deliver winning products. Holds others accountable for all deliverables related to product initiatives

Closely collaborate with engineering on technical development to ensure requirements are met within the cost and schedule targets

Closely collaborate with sales to define correct channels of distribution to optimize market coverage

Know and understand customer needs through Sales, customer visits, research and market intelligence

Build solid business cases in collaboration with Sales Teams and gain consensus on them.

Be responsible for customers’ requirements specifications, value proposition, product positioning, pricing, launch strategies and market introduction

Ensure that product specifications meet and exceed market requirements and manage them across data and platforms

Be the customer advocate, define the customer value proposition that is sustainable and differentiated, be the resident expert on the competition, a thought leader passionate about creating value for customers

Make-or-buy analysis and decisions

Assess competition by comparing products and applications understanding competitive landscape and strategic positioning

Self-starter with ability to lead large scale projects and build new products from the ground up. Can interpret complex data, make data-driven decisions and explain them clearly at any level

Clean up portfolio to reduce complexity and company costs

D evelop, maintain and win acceptance of roadmaps that define product lines strategy, platforms that are flexible and meet the needs of various customer segments

Interact with key customers of different channels to scan current, future and unspoken requirements

Determine competitive advantages and key success factors

Support product training and other sales enablement activities

Help organize and participate in local and international exhibitions / shows

Interface  with MarCom, engineering, manufacturing and sales departments

Qualifications :

Bachelor Degree in Engineering, MS / MBA highly preferred or equivalent experience

10+ years’ experience in a similar role in Commercial Water or HVAC or BAS industry in an international environment

Able to set priorities, cope with stress and deadlines

Proven track record in delivering results and / or managing new product introduction and product lifecycle

Combine business acumen with technical insights

Leadership skills, detail and process oriented, multi tasker, commercial driven

Excellent team-player with a great attitude as team-leader in a multicultural environment

Ability to perform on strategic and tactical level maintaining focus and accountabilty

Proactively identifies and address issues to avoid surprises

Strong organizational and planning skills : attention to details without losing the broader vision

Excellent written and verbal communication skills in any context and at any level

Proficiency in personal computer tools and in Microsoft office tools

Fluency in English is required, both oral and written

Benefits :

Flexible working hours / flexi -time / hybrid / remote- working

Grant to capital-generating benefits

Company pension scheme

Gym grant

Job bike

Canteen

Free drinks

Fruit basket

Employee events

LinkedIn Learning

Corporate benefits