Customer care specialist Jobs in Berne

60-100%, Bern or Lausanne and home office How you makea difference - You analyse the needs of internal partners anddevelop user-centric Power BI solutions in relation to customertouchpoints. - You support Power BI controllers in optimizingframework conditions and share your knowledge of customerintelligence and marketing topics such as campaign dashboards anddiscovering third-party offers. - Working closely with datascientists, data engineers and internal and external staff, youadvise clients and take on the role of advisor and expert. - Youprocess large data volumes for visualizations in an efficient,sustainable manner and make them available via Power BI with therelevant stakeholders in mind. - You identify dependencies andpotential in automation and AI, and develop forward-thinking,data-driven solutions. - You promote knowledge sharing within theteam and ensure that support requests are handled efficiently. Whatyou have to offer - You have a university degree in informatics,business informatics or business administration. - You have anin-depth understanding of the Power BI platform, including reportcreation, data models, data sources, DWHs, DAX calculations anddata integration. - You optimize Power BI reports to ensure theyrun smoothly, even with large datasets. - You have experience withKPI dashboards on customer insights and significant experience inusing Power BI with a range of data sources (e.g. AWS, Oracle, BW).- Knowledge of BI tools such as SAP Analytics Cloud, Tableau andSAP Datasphere is an advantage. - You have good proficiency inGerman and English. Knowledge of French is a plus. What we have tooffer - 6 weeks' holiday - Parental Leave - Staff vouchers -Workation IT As the driving force behind digitization, theInformatics / Technology function unit has an influence on the wholeof Swiss Post and is an important partner in its success. We gobeyond core IT tasks and empower the company in its digitaltransformation. We use the latest technologies and work to advanceagile, bimodal and embedded IT innovations. We develop new, securebusiness models and ensure that Swiss Post has a modern,high-performing ICT infrastructure. In addition, we are committedto the issue of sustainability : our headquarters in Bern have beenawarded two certificates for sustainability. All newly builtlogistics centers meet the Gold sustainability standard at aminimum. Adrian Glauser Customer & Marketing Insights TeamLeader You analyse the needs of internal partners and developuser-centric Power BI solutions in relation to customertouchpoints.