Customer care specialist Jobs in Erlangen

AnewHealth is one of the nation's leading pharmacy care management companies that specializes in caring for people with the most complex, chronic needs—wherever they call home. We enable better outcomes for patients and the healthcare organizations who support them. Established in 2023 through the combination of ExactCare and Tabula Rasa HealthCare, we provide a suite of solutions that includes comprehensive pharmacy services; full-service pharmacy benefit management; and specialized support services for Program of All-Inclusive Care for the Elderly. With over 1,400 team members, we care for more than 100,000 people across all 50 states.

Job Details

ExactCare is seeking an Onboarding Specialist to grow our patient base throughout the United States by promoting and educating patients on our medication management solutions. The Onboarding Specialist will conduct phone-based medication assessments and register patients for our services.

The Onboarding Specialist will build relationships with patients through exceptional customer service, strong education of ExactCare solutions and acting as a go between the patient and their ExactCare pharmacy team. Secondary responsibilities will include functioning in a support role for the completion of MTM services, scheduling medication and health reviews, and conducting patient follow-up calls.

We will provide you with all the necessary resources to successfully execute your responsibilities. ExactCare fosters a high-performing environment driven by our Core Values and commitment to our Patient Promise.

Responsibilities

Conduct a health and medication review with the patient that includes a thorough review of their list of medications and administration instructions and collecting key health information.

Responsible for accurate data entry of a patient's prescription information to ensure the patient will receive the appropriate medications

Responsible for achieving key performance metrics as set forth by the management team

Educate facilities, institutions and patients about ExactCare

Manage the patient assessment process to grow business and maintain referral relationships

Maintain accurate records and prepare reports for the consistency of information to be shared with the ExactCare team

Partner and support with our Clinical Services team in the completion of MTM services.

Call on prospective patients daily and schedule them for telephonic reviews and conduct patient follow up calls.

Open lines of communication with management team

Other duties as assigned

Skills & Abilities

Excellent problem-solving ability

Energetic and compassionate phone skills required

Highly motivational and possesses persuasion skills

Team oriented and the ability to help others succeed

Very organized with strong attention to detail

Excellent with multitasking

Self-Starter with little to no supervision needed

Excellent communication skills; oral, written, facilitation and presentation

Proficient in MS Office suite

Passion to help people and enrich their lives

Requirements

Certified Pharmacy Technician is preferred

Home Internet with at least 15 Mbps download and 6 Mbps upload – This is needed for proper inbound / outbound calling and call transferring

Ability to work Monday through Friday 11 : 30am to 8pm EST

Up to one Saturday each month

Must be in your current role for at least 6 months

Must have gone through the training sessions and actively completing assessment

AnewHealth offers a comprehensive benefit package for full-time employees that includes medical / dental / vision, flexible spending, company-paid life insurance and short-term disability as well as voluntary benefits, 401(k), Paid Time Off and paid holidays. Medical, dental and vision coverage are effective 1st of the month following date of hire.

AnewHealth provides equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, genetic information, or veteran status, or other legally protected classification in the state in which a person is seeking employment. Applicants are encouraged to confidentially self-identify when applying. Local applicants are encouraged to apply. We maintain a drug-free work environment. Applicants must be eligible to work in this country.