Customer care specialist Jobs in Rochlitz

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As a global leading company we work closely with our customers global in the competence areas Consulting, Healthcare Communications, Commercial Services ,Patient Solutions and Medical Affairs

For our customer Celltrion, a Biosimilar Market Leader, we are looking for a

Regional Business Manager (f / m / d) Oncology

Regional Business Managers are responsible for managing the company's oncology portfolio at business relevant regional stakeholders in a holistic approach (HCPs, field-based and hospitals local sick founds, networks like HCP associations). They identify potential customers, networks and stakeholder in Oncology business and interact with them to expand business volume. They work closely with the marketing department to support on developing and implementing the strategy and develop and implement support projects for all stakeholder groups.

The RBM is the responsible person to manage and steer all x-functional activities at the area located oncology customers.

Regional Business Manager looks after the identified Customer in their area and maintains constant communication and interaction to them. This contains personal visits and contacts, calls, projects work, education events, and all other channels of virtual and personal contact with all important customers (groups). The activity is not focused on daily visits in doctor’s office, but in building a holistic partnership with HCP. The RBM is leading (dotted line) the MCM, linked to his / her business area. They are responsible for a specific geographic area. And they are currently responsible for customer prescription of the oncology drugs.

DUTIES AND RESPONSIBILITIES

• Competent discussion and contact person for oncology-therapeutic physicians in practices and clinics and all other stakeholder like physician networks, local sick found, physician associations, compounders, pharmacies, etc. on behave of enable the usage of our oncology drugs
• Planning and implementation of activities to various specialist groups and their support staff within the specialty of oncology
• Reduce local market access barriers in cooperation with Market Access department.
• Scientific advice to customers on the use, effect, composition, and risks of monoclonal antibodies for therapeutic purposes and all future allocated oncology drugs
• Sharing experiences with customers about our medicines and passing this information on to the back office
• Develop formats and projects of interaction with all customer groups and implement these with close collaboration with all x-functional Departments (Marketing, Medica, Market Access)
• Present the latest data on our products
• Expansion and maintenance of existing customer relationships
• Acquiring new customers
• Achievement of company-specific goals, quantitatively and qualitatively
• Planning and implementation of events
• Fulfilment of administrative tasks including documentation and maintenance of internal customer databases
• Analysis and evaluation of sales trends based on sales figures for the area
• Creation and implementation of business plans
• Maintenance of the company's own customer data
• Budget management
• Planning, organization, and implementation of regional events in the sales area as well as participation in nationwide congresses and events
• Proactive competitive monitoring and analysis and reporting to the Team-Lead
• Consultation and cooperation with reinforcements from the back office
• Active participation in conferences and projects
• Observance of the relevant compliance regulations
• Experience and confidence in handling and using IT systems

REQUIREMENTS

YOUR BENEFITS