Customer care specialist Jobs in Rotenburg an der Fulda

When you join Amazon as an Area / Shift Manager youll gain experience leading a large and diverse team to make sure your area of the business keeps pace with demand. In this handson role youll learn about the complexity of operations at a global business and what it takes to make everything run seamlessly. While you implement your teams approach to drive productivity youll also work closely with your colleagues to address challenges which means no two days will be the same.

Key job responsibilities

Promote a culture of safety and wellbeing

Analyse and implement corrective actions to make sure quality and productivity are at consistently high levels and business objectives are met across all shifts

Support and lead a team and handle administrative work alongside building and supporting a strong team culture

Analyse performance and suggest process improvements to optimise work and improve customer service

Collaborate with other managers to standardise shift processes

A day in the life

Youll work shifts and be based at one of our operational sites. Your main focus will be to maintain safety standards within your team and across your site. Youll also monitor and maintain process efficiency. Your days will always include prioritising routine team management and daily operational tasks alongside other tasks like individual escalations process improvement work and widescale operational contingency planning.

Being a key part of the operations team involves working with colleagues in other teams and external partners to make sure we stay on track to meet our customer demands and targets. This will involve analysing data and performance metrics with leaders in your business area as well as discussing the operational pros and cons of technical improvements with engineers.

About the team

Customer Fulfilment or CF is where it all started for Amazon. CF has scaled up from a humble team of booksellers to a sophisticated global team which handles more than 1.5 million orders every day. The team is the foundation of our business and its efforts have helped us diversify across new regions and services. With the help of emerging technology were always looking for ways to offer a bigger better product range delivered quickly and affordably.

The CF team are the first people in the chain that helps customers get products at the speed were known for. Were based in Fulfilment Centres which are at the heart of Amazons fastpaced Operations network. Our centres are sometimes referred to as the First Mile because its where most Amazon packages start their journey. We help to manage dynamic inventory and facilitate speedy deliveries round the clock.

Lots of different people work in our Fulfilment Centres so there are plenty of opportunities for every skillset. Some of us work with physical products while others analyse data to help everyone across the business make smart decisions.

University degree (Bachelors or Masters degree) completed before start date

Advanced proficiency in written and verbal English and local language

Relevant experience in performing data analysis

Preferred qualifications are not required to apply for a position at Amazon. If you have all the basic qualifications above wed love to hear from you.

Experience of communicating with a wide range of stakeholders including your peers and leadership

Experience in a logistical working environment

Experience working with the MS Office suite (Word Excel Outlook) in a professional environment

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover invent simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice to know more about how we collect use and transfer the personal data of our candidates.

m / w / d

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country / region youre applying in isnt listed please contact your Recruiting Partner.

Required Experience :

Manager

Key Skills

Corporate Banking,Editorial,Guest Relations,Customer Service,Jewellery

Employment Type : Full-Time

Experience : years

Vacancy : 1