Customer care specialist Jobs in Stelle

Do you want to be at the core of making the world more sustainable? Do you have a deep understanding of the entire lifecycle of wind turbine blades, bringing a focus on stakeholder management and technical expertise? This is an exciting opportunity to be part of a company on the forefront of innovating renewable energy technologies.

Service >

Global Service Operations >

TOE - Blades Engineering

Turbine Operations Engineering is part of the Operations Engineering department within Global Service. We are responsible for supporting the regional Operations and Engineering teams within the services, ensuring that they have the right solutions available to optimize the performance of the turbines. Our team members are respected as experts within our fields, bridging the gap between technical and operational aspects of the service business. We prioritize stakeholder management and satisfaction, engaging with colleagues worldwide along the entire Vestas value chain. We are now seeking our new Blade specialist to contribute to our team.

Responsibilities

The main scope of responsibility for the role can be described as :

• Act as the main Global Operations Engineering point of contact for blade-related service issues
• Be part of the blades service functional community, connecting the different regional operations and engineering teams with global functions, ensuring knowledge sharing in virtual and physical forums
• Identify key performance drivers within relevant functional areas and ensure there is an agreed action plan to deal with the issue
• Act as technical and operational reviewer of solutions and deliverables during RCA, development and implementation when addressing quality issues with service impact
• Ensure service requirements are captured during new product development and key deliverables are ready for introduction to service operations
• Identify areas for operational improvement of WTG servicing and work with relevant stakeholders to develop into executable tasks

Qualifications

To succeed in this role, we believe that you bring the following experience :

Competencies

To thrive in this role, we believe that you are / have :

What we offer

We offer you an exciting and inspiring job with great opportunities for professional and personal development within the global leader of wind energy. In this position, you will be at the heart of Vestas' service business, with a tangible impact on the organisation's performance. Despite having the largest presence in the industry, Vestas is flexible and agile, allowing you to act creatively in a truly global environment within a highly diverse, skilled, and knowledgeable team.

DEIB Statement

At Vestas, we recognize the value of diversity, equity, and inclusion in driving innovation and success. We strongly encourage individuals from all backgrounds to apply, particularly those who may hesitate due to their identity or feel they do not meet every criterion. As our CEO states, "Expertise and talent come in many forms, and a diverse workforce enhances our ability to think differently and solve the complex challenges of our industry". Your unique perspective is what will help us powering the solution for a sustainable, green energy future.