Customer experience manager Jobs in Frielendorf

Please note : we have several opportunities across Germany and require flexibility in terms of locations; when applying for the role, please be sure to list all your location preferences around Germany

Please note, all our internship will take place fully on-site / Bitte beachte, dass das Praktikum vor Ort stattfindet.

Amazon Operations is the backbone of the Amazon customer experience. With over 50 fulfilment centres, hundreds of delivery stations, and tens of thousands of employees, the team works together to efficiently deliver items to customers. In the fulfilment centres, millions of items are picked and packed annually, while delivery teams work to get orders to customers on time. Safety is the top priority, and the operations culture is defined by teamwork, diversity, and a shared work ethic that keeps the business running smoothly. The team takes pride in delivering the quality service Amazon is known for globally.

Note : You must have the right to work in the country of employment by the start date.

Key job responsibilities

As an Amazon operations intern, you'll have the opportunity to apply your analytical skills to impactful projects that enhance the functionality and service of Fulfillment Centers, Sortation Centers, and Delivery Stations. Key aspects of the role include :

• Completing high-priority projects to the highest standard, demonstrating your ability to deliver results
• Analyzing data to identify operational challenges and opportunities for improvement
• Proposing and testing solutions, collaborating with the team to implement the most effective ones
• Developing communication and teamwork skills by working with managers, stakeholders, and frontline associates.
• Be on the move within the building to engage with various teams. This includes actively gathering knowledge by participating in activities such as pre-briefs, flow meetings, and discussions with the leadership team and associates.
• Ability to navigate the workspace and move between different areas is essential for this position.
• Displaying flexibility to work various schedules and shift patterns as required.
• Potential relocation to the designated work location.

A day in the life

Our internships are educational opportunities that allow you, our future managers, to discover how we lead and develop our teams of associates. You'll immerse yourself in the fast-paced, complex world of our Fulfillment Centers, Sortation Hubs, and Delivery Stations, witnessing how our managers engage their teams to fulfill customer expectations.

This internship will place you at the heart of our operations, enabling you to trace the journey of a customer order. You'll gain a realistic job preview of the full-time opportunities awaiting you within our organization.

You'll learn how our managers cultivate a safe, productive environment, harnessing the full potential of their teams through effective engagement and performance management strategies. This is your chance to develop skills that will propel you towards a rewarding career with Amazon.

About the team

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