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Customer experience manager Jobs in Nürnberg

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Customer experience manager • nurnberg

Zuletzt aktualisiert: vor 20 Tagen
Enterprise Customer Success Manager

Enterprise Customer Success Manager

Paessler AGNuremberg, DE
Enterprise Customer Success Manager (all genders).As Enterprise Customer Success Manager (all genders) you are accountable for nurturing and expanding the partnership with our Enterprise customer b...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
Senior Customer Success Manager (w / m / d)

Senior Customer Success Manager (w / m / d)

BRANDAD Group AGFürth, Bayern, Deutschland
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Senior Customer Success Manager (w / m / d) bei BRANDAD Group AG | softgarden.Stellenangebote – geh deinen Weg bei BRANDAD!. Wir erklären dir ganz sicher nicht, wie du deinen Job machen sollst – nicht h...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
Lead Customer Solution Manager - Analytics & Simulation (m / w / d)

Lead Customer Solution Manager - Analytics & Simulation (m / w / d)

BWI GmbHNürnberg, DE
Sorgen Sie gemeinsam mit uns für die digitale Zukunftsfähigkeit der Bundeswehr.Kolleg •innen betreiben und modernisieren wir eine der größten und komplexesten IT-Infrastrukturen in Deutschland.Als C...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
Marketing Manager (m / f / d)

Marketing Manager (m / f / d)

deerstreet-experience GmbHFürth, Bayern, DE
Bei deerstreet gestaltest du Marken und digitale Erlebnisse mit echtem Impact.Als Designagentur mit Fokus auf UX, UI und Digital Branding arbeiten wir weltweit mit führenden Unternehmen zusammen.In...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
(Junior) Java Developer für Intralogistik-Software (m / f / d) - Anwendungsentwicklung, Ingenieur

(Junior) Java Developer für Intralogistik-Software (m / f / d) - Anwendungsentwicklung, Ingenieur

DematicNürnberg, DE
Your tasks and responsibilities : .Assumption of on-call duties in an international environment.Service delivery manager for new and long-term existing customers. Carrying out software support incl.Pr...Mehr anzeigenZuletzt aktualisiert: vor 29 Tagen
Senior Customer Success Manager, Manufacturing

Senior Customer Success Manager, Manufacturing

IFSNuremberg, Bavaria, Germany
A Customer Success Manager will take the customer facing role and is responsible for Success through the leadership and effective orchestration of a large virtual team management of program deliver...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
Customer Success Manager (f / m / d)

Customer Success Manager (f / m / d)

ExasolNuremberg, Germany
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Exasol is the world’s fastest analytics database, trusted by the world’s most ambitious organizations.Built for speed and flexibility, it can analyze billions of rows in seconds and run high-perfor...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
Smart Working even without experience

Smart Working even without experience

Clubshop | DENuremberg , Bavaria
Online mit ClubShop Rewards zu arbeiten bedeutet, mit einem zuverlässigen, modernen und dynamischen Unternehmen zusammenzuarbeiten, das Verbraucher und Unternehmen auf der ganzen Welt bedient....Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
Kundenberater Kundenservice - Schwerpunkt Customer Experience (m / w / d)

Kundenberater Kundenservice - Schwerpunkt Customer Experience (m / w / d)

MediaMarktSaturnNürnberg, Bavaria, Germany
Sicherstellung eines hervorragenden Einkaufserlebnisses durch die proaktive Begrung und schnelle Orientierung der KundInnen im Markt. Gewhrleistung des Check-Ins bei online gebuchten Terminen sowie ...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
  • Gesponsert
Customer Relationship Manager (all genders) - Inklusiver Job 🦼 🦻 🦯

Customer Relationship Manager (all genders) - Inklusiver Job 🦼 🦻 🦯

BNP Paribas Gruppe DeutschlandNürnberg, Bayern, DE
In Nürnberg oder München suchen wir dich in Voll- oder Teilzeit unbefristet als.Customer Relationship Manager (all genders). Unter dem Dach der Business-Einheit von BNP Paribas sind die drei Marken....Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
Teamleitung / Senior Manager - Microsoft Customer Experience Advisory (all genders)

Teamleitung / Senior Manager - Microsoft Customer Experience Advisory (all genders)

adesso SEDr.-Gustav-Heinemann-Straße 59, Nürnberg, Germany
Du setzt den adesso Wachstumspfad um, indem du neue Mitarbeitende einstellst, sie weiterentwickelst und bindest.Du arbeitest fachlich in Projekten entsprechend deinem Schwerpunkt, z.Scrum Master, P...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
German Customer Experience Specialist | Sofia (On-site +Relocation Included)

German Customer Experience Specialist | Sofia (On-site +Relocation Included)

Cross Border TalentsNuremberg, Germany
Customer Experience Specialist German Speaker.Ongoing | Full-time, permanent.Europe's most vibrant cities? We are looking for enthusiastic and dedicated individuals to join our team in.Customer Exp...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
Senior SAP Consultant - Customer Experience & Sales (m / w / d)

Senior SAP Consultant - Customer Experience & Sales (m / w / d)

MHP - A Porsche CompanyNürnberg, Germany
Als Teil unseres Teams begleitest du führende Unternehmen bei der Transformation ihrer Sales- und Serviceprozesse – von der strategischen Beratung bis zur Umsetzung integrierter SAP-Lösungen.Dein F...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
Customer Engagement Manager : in (w / m / d) - Projektmanagement, Ingenieur

Customer Engagement Manager : in (w / m / d) - Projektmanagement, Ingenieur

novaCaptaFürth (Bayern), DE
Als Customer Engagement Manager : in (w / m / d) gestaltest du aktiv den Erfolg unserer Kund : innen mit.Du analysierst ihre Bedürfnisse, entwickelst maßgeschneiderte Strategien und begleitest s...Mehr anzeigenZuletzt aktualisiert: vor 29 Tagen
Customer Service Technical Expert

Customer Service Technical Expert

IBASchwarzenbruck, DE
Customer Success Technical Expert.Imagine a career where you’re not just solving problems, but you're transforming the future of technology. At IBA Industrial, we’re the world leader in electron acc...Mehr anzeigenZuletzt aktualisiert: vor 20 Tagen
Customer Service - Vertriebsinnendienst (m / f / d)

Customer Service - Vertriebsinnendienst (m / f / d)

U-Power GroupNuremberg, Bavaria, Germany
Quick Apply
Die U-Power Gruppe ist mit den Marken U-Power, Jallatte und Aimont Europas führender Hersteller von Sicherheitsschuhen; dazu entwickelt U-Power erfolgreich weitere Arbeitsschutz-Produkte wie Arbeit...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
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Enterprise Customer Success Manager

Enterprise Customer Success Manager

Paessler AGNuremberg, DE
Vor 30+ Tagen
Stellenbeschreibung

Enterprise Customer Success Manager (all genders)

  • Germany | Remote

As Enterprise Customer Success Manager (all genders) you are accountable for nurturing and expanding the partnership with our Enterprise customer base, ensuring your customers achieve their desired outcomes while using our products and services. You are perceived as a trusted adviser for your customers who engage with them, acutely assesses their needs, strategically aligns the use of your products and services to achieve those needs, and ensure that the customer attains their expected outcomes by tactically and proactively taking actions all along the way. You will be managing complex accounts, driving customer satisfaction, and contributing to the overall success of the company. You are a PRTG products master which allows you to answer questions and concerns from your customers.

YOUR TASKS

  • Switching XL customer base (both Direct and Channel) from perpetual licenses to subscription licensing starting outreach 60 days prior to their maintenance expiration date
  • Establish credibility and trust with customers by answering questions and listening to their concerns regarding products, services, features
  • Present the value of PRTG and its roadmap as you are the product expert and trusted advisor for your customers
  • Build a strong and long-term relationship with your customers by understanding their use case and desired goals / achievements
  • Identify the key stakeholders at your customers and develop a strong relationship with them, mainly with C-levels
  • Manage and grow a portfolio of enterprise accounts, ensuring customer satisfaction and retention.
  • Develop and execute strategic plans together with Enablement Team to drive product adoption and maximize value for clients.
  • Lead QBRs and strategic meetings with key stakeholders to assess needs and opportunities.
  • Maintain high responsiveness and adherence to SLAs through proactive ticket monitoring in an effort to efficiently manage customer communications
  • Manage your own pipeline of opportunities and log activities in CRM (Salesforce)
  • Collaborate with cross-functional teams to address customer concerns and facilitate solutions.
  • Monitor customer health metrics (NPS, CSAT, etc.) and implement strategies to improve them.
  • Proactively identify expansion opportunities to be handed over to the Expansion Team
  • Coordinating communication and correct information handover with the New (Logo) Team to take over customer relationship of new Enterprise customers and kick-off the adoption phase to ensure success
  • Collaborate with Channel Account Managers (CAMs), Distribution Account Managers (DAMs), and internal teams to ensure a smooth process for end user to purchase through the Channel

    • YOUR PROFILE

  • Proven experience in managing and growing a portfolio of enterprise accounts, with a strong focus on customer satisfaction and retention.
  • Capability of addressing complex customer questions and concerns regarding our PRTG products.
  • Exceptional ability to build and maintain strong, long-term relationships with key stakeholders, including C-level executives.
  • Strategic mindset with experience developing and executing plans to drive product adoption and maximize customer value.
  • Experience in subscription transitions and effectively communicating value propositions for licensing changes.
  • Strong communication and presentation skills, adept at leading QBRs and strategic meetings.
  • High responsiveness and a proactive approach to managing customer communications and resolving issues.
  • Familiarity with CRM software (e.g., Salesforce) for pipeline management and activity logging.
  • Collaborative spirit with the ability to work effectively with cross-functional teams, including sales and channel partners.
  • Data-driven approach to monitoring customer health metrics (NPS, CSAT) and implementing improvement strategies.
  • Full working proficiency of the English as well as the German language

    • FACTS FOR YOU

  • Many possibilities to further develop your individual skillset
  • Innovative and creative work environment with plenty of room for new ideas
  • A structured onboarding phase with experienced colleagues
  • Flexible working hours and a familiy-friendly environment
  • Permanent employment contract at our headquarters in Nuremberg
  • A great working atmosphere in an enthusiastic international team with flat hierarchies
  • Subsidized germany-wide jobticket for public and regional transportation, bike leasing, bicycle cellar (incl. showers) and sufficient parking spaces
  • We actively support your health by funding membership of the Urban Sports Club
  • Paessler is a fast-growing midsized company that has been in the market for 20 years. The company is focused on long-term goals and is currently comprised of 350 employees