Customer experience manager Jobs in Oyten

Join TeamViewer, the leader in remote connectivity software. We harness the potential of cutting-edge technologies such as Augmented Reality and Artificial Intelligence to push the boundaries of innovation and shape the future of digitalization.

Our team of more than 1,500 employees spans different continents, cultures and disciplines. With our inclusive values, we celebrate the unique perspectives and talents each individual brings to the table and foster a dynamic work environment where new ideas thrive.

Become part of our winning team and help us create a world that works better.

Responsibilities

TeamViewer is looking for a dynamic and results-oriented Customer Success Manager to join our fast-growing team. As a Customer Success Manager specializing in Software as a Service (SAAS), you will play a crucial role in ensuring the success and satisfaction of our clients. Manage and oversee the successful deployment to our customers and identify potential for further deployments of the TeamViewer product portfolio.

• Establish strong relationships with key stakeholders within client organizations, coordinate project teams, constantly engage with assigned customers and identify potential for further deployments or opportunities for our sales colleagues
• Deliver trainings, product demonstrations, deployment projects or troubleshooting sessions with customers as needed
• Work closely with the support, sales engineering and technical project management teams to ensure timely resolution of client issues and concerns
• Voice of the Customer : CSMs will be expected to champion the voice of the customer internally at TeamViewer. In addition to providing an authoritative view of customer health, working closely with Product and Engineering, Marketing, Support and Sales, the CSM will :

Monitor customer health metrics and implementing strategies to develop usage and customer value of our solutions

Requirements

What we offer

TeamViewer is an equal opportunities employer and is committed to building an inclusive culture where everyone feels welcome and supported. We C-A-R-E and understand that our diverse, values-driven culture makes us stronger. As we continue to grow as a company, we also focus on enabling our employees to grow both personally and professionally. We are proud to have an open and embracing workplace environment that will empower you to be your best no matter your gender, civil or family status, sexual orientation, religion, age, disability, education level, or race.