Customer experience manager Jobs in Wuppertal

About Prysmian Group

Prysmian Group is the world leader in the energy and telecom cable systems industry. Each year the Group manufacturers thousands of miles of underground and submarine cables and systems for power transmission and distribution as well as medium low voltage cables for the construction and infrastructure sectors. We also produce a comprehensive range of optical fibers copper cables and connectivity for voice video and data transmission for the telecommunication sector.

We are almost 29.000 employees across 52 countries. Everyone at Prysmian Group has the potential to make their mark; because whatever you do wherever you are based you will be part of a company that is helping transform the world around us.

Das erwartet Sie!

Als Customer Service & Offer Management Specialist (m / w / d) bernehmen Sie schnell Verantwortung und sind Teil eines internationalen Teams. Dabei bringen Sie frische Ideen und Anstze aktiv mit ein.

Zu Ihren Aufgabenschwerpunkten in der Betreuung eines definierten Kundenstammes im Innendienst gehren :

Angebote

• Entgegennahme und Bearbeitung von Kundenanfragen
• Identifikation der entsprechenden Produkte im Produktportfolio wenn erforderlich mit MID und Auendienst
• Ggf. Vorschlag von Alternativlsungen
• Bei Bedarf Einleitung von Neukonstruktionen in Zusammenarbeit mit dem Produktmanagement
• Abstimmung der Kundenpreise im Rahmen von vorgegebenen Preislinien
• Klrung von Fertigungsmglichkeiten und Lieferterminen mit den Fachbereichen
• Erstellung des kommerziellen Angebotes in SAP und bei Bedarf auf Kundenportalen oder vorgegebenen Ausschreibungsunterlagen
• Zusammenstellung smtlicher Angebotsunterlagen
• Verfolgung der Angebote zusammen mit dem Auendienst
• berprfung der Kunden im Hinblick auf das Exportkontrollrecht (Embargo
• ausfuhrgenehmigungspflichtige Produkte)
• Klrung von lokalen Sonderanforderungen Vorschriften Approbationen und
• Einfuhrbestimmungen

Auftrge

Reklamationsbearbeitung

Ihr Profil

Prysmian as an Equal Opportunity Employer aims to attract and recruit individuals with diverse backgrounds skills and abilities. We strongly believe that diversity brings significant value at all levels of the organization increasing the possibility of capturing market opportunities and maximizing value for our customers and stakeholders. With Diversity Equity and Inclusion (DE&I) as part of our Social Ambition 2030 and a strategic pillar of our Company culture Prysmian is committed to the development of an organization that prioritizes talent where people feel respected included and free to fully express their potential just as they are.

All Managers and HRs in Prysmian are responsible for ensuring DE&I policies are respected during the recruiting process as well as recognizing and mitigating unconscious biases that must not influence our selection processes. All persons will be considered for employment without regard to their race ethnicity religion nationality origin citizenship status socioeconomic status age sex gender identity or expression sexual orientation marital status disability military service or veteran status pregnancy parental leave medical conditions or any other characteristic protected by applicable federal state or local laws. Prysmian will endeavor to make a reasonable accommodation for any disclosed physical or neurological condition or disability of a qualified applicant unless the accommodation would impose an undue hardship on the operation of our business.

Visit our DE&I Page to learn more about Prysmians commitments.

Your application data will be treated according to our Data Protection Policy. If you believe you require assistance to complete this form or to participate in an interview please let us know.

Required Experience :

Unclear Seniority

Key Skills

Design Engineering,Baan,Customer Service,Fund Management,ABAP,Elevator

Employment Type : Full-Time

Experience : years

Vacancy : 1