Customer quality manager Jobs in Schlangen

Clear and effective processes make sure every customer across the globe receives the speed, quality, and reliability they expect from Amazon. As a Station ACES Manager, you'll get involved in analysing the way we do things and working with colleagues across different teams to make our processes better. This role is an opportunity to help shape the future of Amazon, because even small changes can transform our business. Key job responsibilities Analyse data and gather feedback from stakeholders to identify any inefficiencies in current operations Establish frameworks to ensure that the trade-offs between quality, speed, cost and other factors are optimised Share ideas on how processes can be improved Regular reviews of optimality, offering data-led solutions for changes that will see long-term improvements Ensure year-on-year, double-digit growth in the shipped volume A day in the life You’ll be part of a team driving major projects to standardise our processes and make improvements to our operations. That will involve being in regular contact with senior management and a wider group of stakeholders to define the project requirements and update them on status, risks and impacts. You’ll also create communication plans to bring everyone up to speed with the new processes you implement. As a Station ACES Manager, you’ll be spotting problems and inefficiencies, and creating solutions. Deep diving into data will help you find those challenges and keep track of the effectiveness of your improvements. You’ll also lead a few members of your own team and be involved with managing their daily tasks. GRUNDQUALIFIKATIONEN A degree in business, engineering, supply chain, transportation, mathematics, economics physics or another technical field Relevant experience working in supply chain, transportation, project management or management consulting Relevant experience in communicating with senior stakeholders and leadership Relevant experience working with the MS Office suite (Word, Excel, Outlook) in a professional environment Relevant experience in managing multiple projects with competing deadlines BEVORZUGTE QUALIFIKATIONEN Preferred qualifications are not required to apply for a position at Amazon. If you have all the basic qualifications above, we’d love to hear from you. Experience in analytical tool building Advanced knowledge of SQL Proficient in data visualisation tools such as Tableau, Power BI or QuickSight Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https : / / www.amazon.jobs / en / privacy_page) to know more about how we collect, use and transfer the personal data of our candidates. m / w / d Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https : / / amazon.jobs / content / en / how-we-hire / accommodations for more information. If the country / region you’re applying in isn’t listed, please contact your Recruiting Partner.