Customer service coordinator Jobs in Schöneiche bei Berlin

About Proximus NXT

Proximus NXT Luxembourg supports all organizations in their digital transformation, by providing holistic ICT & Telecommunication solutions, as well as tailored managed services. With our partners and customers, we co-create opportunities and enable growth in a secure and sustainable manner. As a result of our unique expertise in next-gen IT services, mobile and advanced connectivity, we help our customers achieve their ambitions and realize their vision.

Together with them and our partners we implement sovereign and trusted solutions that make people work smarter.– www.proximusnxt.lu

Your mission :

As a Product Marketing & Customer Success Coordinator, you will play a vital role in ensuring effective communication and engagement with our customers, supporting product launches, and nurturing a thriving user community. You will collaborate with cross-functional teams to implement strategies that enhance customer satisfaction and contribute to services growth.

Key Responsibilities :

• Proactively manage customer relationships, ensuring users fully understand and effectively leverage our services.
• Foster and nurture active user communities to gather ongoing feedback and improve customer satisfaction.
• Coordinate communication strategies and plans for new features and product releases.
• Develop clear, consistent, and compelling product messaging, positioning, and value propositions.
• Support user interviews, focus groups, surveys, qualitative and quantitative research and feedback sessions to deeply understand customer needs and identify growth opportunities.
• Ensure customers and internal stakeholders are informed, prepared, and excited ahead of new feature rollouts and major product updates.
• Support go-to-market (GTM) strategies for feature launches, collaborating with cross-functional teams to ensure smooth releases and market readiness.
• Coordinate preparation and distribution release notes, product announcements, newsletters, and related customer communications.
• Organise and facilitate regular customer engagement sessions, and office hours to drive user adoption and loyalty.
• Plan, organise, and conduct training and on-boarding sessions for customers regarding new product features and major updates.
• Regularly track product roadmap changes, maintaining accurate and current documentation.

Your profile :

Qualifications and Experience :

Requirements :

Our offer :

A professional and stimulating work environment in the IT & telecom sector. Multiple career opportunities within the Proximus Group at national and international level, cutting-edge training in new technologies, a wealth of recognized expertise. We also offer an attractive salary package and many other benefits.

Our company is an equal opportunity employer, valuing diversity in all its forms. We firmly believe that each individual brings a unique richness to our teams, and we are committed to creating an inclusive environment where every voice counts.

If at the end of the process your application is successful, you will be asked to provide an extract from your criminal record. Your personal information will be handled in compliance with applicable data protection laws.