Customer service specialist Jobs in Brunnthal

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Job Description :

This position is responsible for providing Mainframe subject-matter expertise, thought leadership and solution / technical specialization, in a manner that best positions Broadcom against our competition. The building of customer, partner, and prospect relationships to better understand their business and IT challenges is critical to the success of this position.

This is an influential role focused on opening key opportunities for our largest mainframe customers.

• Lead or participate in a collaborative team environment and demonstrate the ability to work independently with appropriate direction to provide high-quality deliverables and recommendations using relevant best practices.
• Identify additional product sales and professional services opportunities, assist in solution and proposal development, respond to customer requests for information, and participate in relevant business capture initiatives.
• Create and implement successful and innovative solution business cases that run, manage and optimize clients’ key business processes.
• Assist Sales with renewals by understanding the value of the solutions to the customer’s business and understanding how the use of their environment aligns with the license model.

Key Responsibilities

This position must be seen by the customer as bringing tangible value in terms of experience, knowledge, and expertise. This is achieved through a combination of broad real-world experience and IT industry-specific certifications. Overall, this position is responsible for delivering positive, quantifiable results for Broadcom measured across five primary areas :

Customer Focus

Financial Targets

Broadcom's Internal Business Processes

Typical Role Definition

Sr Professional Staff. A seasoned, experienced professional with a full understanding of Mainframes. Resolves a wide range of issues in creative ways. Complete understanding and wide application of principles, theories, and concepts in the field. General knowledge of other related disciplines. Usually works with minimal supervision, conferring with a supervisor on unusual matters. Requires daily decision-making capabilities and actions that may not be reviewed by superiors. Assignments are broad in nature and need ingenuity and originality to solve.

Job-Specific Authority and Scope

Business Travel and Physical Demands

Business travel of as-much-as 25 or more percent yearly is expected for this position.

Physical demands :

Preferred Education

Bachelor's degree or global equivalent in Computer Science or a related degree.

Work Experience

Typically, 12 or more years of detailed technical industry related experience.

Skills & Competencies

Key Competencies include :

Professional Development

Demonstrate on-going personal and professional development with respect to the following capabilities :

Leadership, Teamwork and Planning

Mainframe Business Specialist Key Responsibilities

Broadcom is proud to be an equal opportunity employer. We will consider qualified applicants without regard to race, color, creed, religion, sex, sexual orientation, gender identity, national origin, citizenship, disability status, medical condition, pregnancy, protected veteran status or any other characteristic protected by federal, state, or local law. We will also consider qualified applicants with arrest and conviction records consistent with local law.

If you are located outside USA, please be sure to fill out a home address as this will be used for future correspondence.