Customer service specialist Jobs in Gersfeld

BitGo is the leading infrastructure provider of digital asset solutions, offering custody, wallets, staking, trading, financing and settlement out of regulated cold storage. Founded in 2013, BitGo is the first digital asset company to focus exclusively on serving institutional clients. BitGo is dedicated to advancing a digital financial services economy that is borderless and accessible 24 / 7. With multiple Trust companies around the world, BitGo is the preferred security and operational backbone for more than 1,500 institutional clients in 50 countries, including many of the world’s top brands, cryptocurrency exchanges and platforms. BitGo also secures approximately 20% of all on-chain Bitcoin transactions by value and is the largest independent digital asset custodian. For more information, please visit .

The Operations Specialist (Night Shift) will work on-site for BitGo Europe in Frankfurt during the hours of 7 : 00 PM to 3 : 00 AM. This individual will perform high-volume, complex, and confidential operational activities while ensuring that tasks adhere to company policies and procedures.

Responsibilities

• Provide operational support for banking transactions, including both regular and unscheduled withdrawals upon client request, during night shift hours.
• Support the withdrawal verification process, vault operations, and post-transaction monitoring until on-chain settlement is confirmed.
• Oversee physical vault operations for night-time business activities, ensuring secure handling of transactions.
• Open, close, and maintain accounts with accuracy and timeliness during night operations.
• Contribute to data management by assisting with reconciliations and reports, including daily, monthly, and quarterly AuC (Assets under Custody) reports for internal and external audits.
• Troubleshoot account issues in collaboration with the Trust Operations team, providing timely responses to inquiries and working with other departments such as Sales, KYC / AML, IT Security, and Customer Success to resolve problems.
• Maintain hardware and software required for night-shift operations, ensuring that backup systems are functional and assisting with updates for token support and other functionalities.
• Take on additional tasks as required by the Management Team, focusing on learning and gaining experience in operational functions.

Requirements

Why Join BitGo?

Disrupting an industry takes vision, innovation, passion, technical chops, drive to deliver, collaboration, and execution. Join a team of great people who strive for excellence and personify our corporate values of ownership, craftsmanship, and open communication. We are looking for new colleagues who bring innovative ways of thinking and problem solving, and who want risks to be part of the team that changes the world’s financial markets.

Here are some of the benefits

Cryptocurrencies are the most disruptive change the financial services industry has seen in years. Join us and you’ll be able to look back and say you were part of the team that