Customer service team lead Jobs in Germany
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Customer service team lead • Germany
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Lead - Customer Service
CiplaMunich, Bavaria, Germany Ensure Customer Service and Order Entry processes, for German business by guaranteeing the operation of the flow of orders and the management and control of administrative related tasks for the pro...Mehr anzeigenZuletzt aktualisiert: vor 20 Tagen
Customer Training Team Lead
voizeBerlin, Berlin, Germany Why voize? Because we're more than just a job.At voize, we believe the greatest gift to frontline workers is time - time to care, connect, and be present.
Today, that time is lost to admin work that...Mehr anzeigenZuletzt aktualisiert: vor 7 Tagen
Team Lead Client Service (mfd) REF77133W
ContinentalHannover, Lower Saxony, Germany The Team Lead Client Services (Windows Mac and iOS) (m / f / diverse) is responsible for leading a global team that provides comprehensive support and services for Windows and Mac environments in Tires...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
Team Lead
AdyenBerlin, Berlin, Germany Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice.At Adyen, everyt...Mehr anzeigenZuletzt aktualisiert: vor 8 Tagen
Team Lead
Simply TVBerlin, Berlin, Germany TV, we're redefining how the world experiences TV metadata.As a leading provider of advanced, AI-driven metadata solutions, we empower broadcasters, streaming platforms, and telecom operators to de...Mehr anzeigenZuletzt aktualisiert: vor 9 Tagen
Senior Team Lead Customer Service (m / w / d)
MYPOSTERIn München, DE DEINE AUFGABEN – HIERFÜR BRENNST DU.Du leitest unser erstklassiges Kundenservice-Team, koordinierst das Tagesgeschäft und sorgst mit Deinem Team dafür, dass unsere Kunden jederzeit bestens betreut ...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
Customer Service Team Supervisor
International Flavors & FragrancesBomlitz, DE We seek a highly motivated, experienced.Customer Service Team Supervisor / Sales Support.Under the responsibility of the Customer Service Manager Pharma EMEA / Business Manager, you will guide a te...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
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Customer Success Team Lead (x / f / m)
Doctolib GmbHKöln, Germany Mitarbeiter in Frankreich, Deutschland, Italien und den Niederlanden helfen dabei, den Arbeitsalltag von Gesundheitsteams mit einer neuen Generation von Technologien und Dienstleistungen zu verbess...Mehr anzeigenZuletzt aktualisiert: vor 1 Stunde
Customer Service Team Lead
N26Berlin, Berlin, Germany A pivotal and exciting role within the Customer Service Department.As a CS Team Leader at N26 you will be in charge of the operational control of one of our Markets as well as the allocated CS Seni...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
Team Lead Customer Success DACH
GoodHabitzFrankfurt am Main, Hesse, Germany We are GoodHabitz one of the fastest growing ed-tech companies in Europe on the road to realize our mission : to make learning accessible engaging and fun for fun as watching series scrolling throu...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
Team Lead
Deutsche Gesellschaft für Versicherungsoptimierung mbH & Co. KGMönchengladbach, North Rhine-Westphalia, Germany Wir sind ein unabhängiger Versicherungsmakler mit Fokus auf gewerbliche und industrielle Kunden.Unser Anspruch : Risiken verstehen, Lösungen individuell entwickeln und schnell sowie partnerschaftlic...Mehr anzeigenZuletzt aktualisiert: vor 15 Tagen
Team Lead
AUTODOC SEBerlin, Berlin, Germany AUTODOC is the largest and fastest growing auto parts ecommerce platform in Europe.Present across 27 countries with around 5,000 employees, AUTODOC generated revenue of over €1.Curious minds, adven...Mehr anzeigenZuletzt aktualisiert: vor 14 Tagen
Customer Service Team Manager
Trend MicroGermany Off-Site North Rhine-Westphalia Trend Micro, a global cybersecurity leader, helps make the world safe for exchanging digital information.Fueled by decades of security expertise, global threat research, and continuous innovation, ...Mehr anzeigenZuletzt aktualisiert: vor 22 Tagen
Team Lead Customer Success
HornetsecurityFrankfurt am Main, Hesse, Germany Du bist technisch versiert und hast Lust darauf, unser Customer Success-Team weiterzuentwickeln? Unsere Vakanz als Team Lead Customer Success (m / w / d) ist ab sofort in Darmstadt zu besetzen.Du übern...Mehr anzeigenZuletzt aktualisiert: vor 10 Tagen
Customer Support Team Lead DACH (mfd)
MewsBerlin, Berlin, Germany As a Customer Support Team Lead for our DACH region youll build a strong team and shape staff behaviors to accomplish desired results.
Youll coach our Support team staff to deliver exceptional custo...Mehr anzeigenZuletzt aktualisiert: vor 2 Tagen
Team Lead Customer Success DACH (mfd)
AppinioHamburg, Hamburg, Germany Allow us to introduce ourselves.Hello there! Were Appinio a global market research company that combines an AI-powered insights platform with expert consultancy.
On a mission to make the world a lit...Mehr anzeigenZuletzt aktualisiert: vor 4 Tagen
Team Lead Customer Service / Kundenberatung (m / w / d)
Legalhero GmbHBerlin, DE Fachliche und disziplinarische Führung von bis zu 21 Mitarbeiter : innen.Strategische Weiterentwicklung deines Teams in enger Zusammenarbeit mit den anderen Team Leads.
Sicherstellung einer effiziente...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
Team Lead Customer Service
EnvaliorDormagen, North Rhine-Westphalia, Germany In your role as the Function Team Lead, you will become the vital link for our Customer Service Representatives (CSRs), seamlessly connecting their daily tasks with the intricacies of customer proc...Mehr anzeigenZuletzt aktualisiert: vor 1 Tag
Team Lead Customer Support (mfd)
ClearOpsMünchen, Bavaria, Germany ClearOps is a fast-growing supply chain tech startup with a mission to ensure that machines never break down again.By transforming service supply chains into a proactive data-driven network we maxi...Mehr anzeigenZuletzt aktualisiert: vor 21 Tagen
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Lead - Customer Service
CiplaMunich, Bavaria, GermanyVor 20 Tagen
StellenbeschreibungEnsuring service and quality standards for the CS Operational responsibility for the day-to-day business Permanent analysis and control of KPIs Close collaboration with the sales force / first point of contact for all OTC matters Setting up processes to ensure cooperation with 3pl Ensuring right master data creation through 3PL Check the stock with frequency to ensure we don’t run out of stock Expiry date continuous check and short shelf life management. Returns management and coordination. Ensure that the returns from customers received in our Warehouse in good conditions commercial training, e.g. as an industrial clerk (m / f / d) for wholesale and foreign trade or forwarding clerk (m / f / d) Medium level of MSOffice package. Fluent written and spoken German – C-Level a basic knowledge of English service-oriented mindset ensures a professional approach to our customers high level of commitment and organisational talent like to work independently and reliably flexibility, diligence and a hands-on attitude and enjoy working with an efficient, motivated team
Job Purpose
Ensure Customer Service and Order Entry processes, for German business by guaranteeing the operation of the flow of orders and the management and control of administrative related tasks for the proper functioning of the organization.
Key Accountabilities
1.Order to cash
- Order entry : hospitals, wholesaler and retail pharmacies.
- Process and manage orders in the system and ensure reach to the Logistic Agency to be delivered.
- Discounts and pricing revision and alignment for orders
- Registration and updating of processed orders and data
- Stock value loss compensation claims control and monitoring.
2.Customer Service
3.Supply Management
Educational qualifications
Relevant experience :
Minimum 5 year experience in the customer service of a medium-sized company, preferably in Pharma field.
Skills :