Customer service team lead Jobs in Heek

We have a great opportunity for you to join our European MES Project Team as Manufacturing Execution Systems (MES) Lead Engineer! You can be located anywhere in Europe.

You will be working primarily in the pharmaceutical and biotech industries, providing leadership to the project team and mentoring key resources. Key focus is on the ability to create a vision for MES using Emerson’s Syncade solution and to be able to articulate that vision both to the customer and the project team. You must excel in a fast-paced and dynamic environment. Personal credibility in front of customers is essential.

In this Role, your Responsibilities Will Be :

• Assess customer’s processes, installations, infrastructure, work processes, IT systems, interfaces to other systems (ERP, LIMS etc) as well as automation layers to identify business opportunities where the Syncade solution can be successfully applied;
• Work with customer to map the as-is and to-be business processes, set strategic vision, requirements and operational improvements based on the results of site assessments and quantify expected benefits;
• Perform high-level business and technical analyses such as value-stream mapping, requirements definition, validation planning, and gap analyses from user requirements;
• Assess and advise on technical and commercial risk during the pursuit of potential MES projects and ensure that risks are accurately addressed during both the sales and execution phases to achieve customer happiness.
• Follow the project (large) / program into the delivery phase providing high-level support and consultancy to the project technical leads, mentoring to key members of the team and will attend significant customer progress meetings;
• Maintain industry expertise and MES knowledge leadership, working with domain experts and industry solutions groups to shape value-adding consulting solutions that enable our clients to meet the changing needs of the global Manufacturing IT landscape;
• Develop and maintain relationships as trust advisor with customers at top level, being the key advisor to architecture and design reviews;
• Provide internal and external presentation in an appropriate form, for clients in their language and where appropriate in a form easily understood by non-technical personnel, and support customer’s presentation into events;
• Provide feedback to technology and marketing and support and mentorship to Syncade sales team in large international pursuit.

Who You Are :

You are a self-motivated, ambitious and strong leader, passionate about making an impact that always acts with integrity. You continuously push yourself to achieve together with your project team new goals and are not afraid to question the status quo by proposing creative solutions to problems.

For this Role, You Will Need :

Preferred Qualifications that Set You Apart :

Our offer to you :

We understand the importance of work-life balance and are dedicated to supporting our employees' personal and professional needs. From competitive benefits plans and comprehensive medical care to equitable opportunities for growth and development we strive to create a workplace that is supportive and rewarding.

Depending on location, our flexible work from home policy allows you to make the best of your time, by combining quiet home office days with collaborative experiences in the office so that you can personalize your work-life mix.

Moreover, our global volunteer employee resource groups will empower you to connect with peers that share the same interest, promote diversity and inclusion and positively contribute to communities around us.