Customer service team lead Jobs in Michelstadt

Bring more tolife.

Are you readyto accelerate your potential and make a real difference within lifesciences, diagnostics andbiotechnology?

At SCIEX, oneof Danaher’s 15+ operating companies, ourwork saves lives—and we’re all united by a shared commitment toinnovate for tangibleimpact.

You’ll thrive ina culture of belonging where you and your unique viewpoint matter.And by harnessing Danaher’s system of continuous improvement, youhelp turn ideas into impact – innovating at the speed oflife.

As part of SCIEX, youwill help to influence life changing research and outcomes, whileaccelerating your potential. For more than 50 years, we have beenempowering our customers to solve the most impactful analyticalchallenges in quantitation and characterization throughground-breaking innovation and outstanding reliability and support.You will be part of a winning team, enabled by DBS, that ispassionate about helping life science experts around the world getto answers they cantrust.

Learn about the Danaher Business System which makeseverything possible.

The ITSupport Technician is responsible for being the first point ofcontact and support for the entire IT organization, the Technicianmust be able to explain technical issues to non-technical users.Primary duties of the technician include assessing incidents andrequests and resolving issues when possible as well as assistingwith more complex technical issues. The Analyst also participatesin other desktop system work such as configuring and deploying newsystems, maintaining existing hardware and software and assistingin employee moves. The position is responsible to recommend anddevelop procedures and standards that improve the quality anddelivery of service to customers.

This positionreports to the IT Service Manager, EMEA and is part of the ITOperations located in Germany and will be anon-site role.

We are a veryinclusive organization and are aware of our socialresponsibilities. We will therefore welcome and give specialconsideration to the applications of severely disabledpersons.

Inthis role, you will have the opportunityto :

• Manageand resolve customer issues by handling incoming tickets andconducting technical research.
• Perform localand remote troubleshooting sessions to identify and implementsolutions.
• Create, monitor, and follow up onSupport Requests viaServiceNow.

Theessential requirements of the jobinclude :

Demonstrated experience inproviding end-user support, including resolving escalatedtechnical issues and improving supportprocesses.

Travel,Motor Vehicle Record & Physical / EnvironmentRequirements : if applicable forrole

Itwould be a plus if you also possess previous experiencein :

SCIEX,a Danaher operating company, offers a broad array of comprehensive,competitive benefit programs that add value to our lives. Whetherit’s a health care program or paid time off, our programscontribute to life beyond the job. Check out our benefits at Danaher BenefitsInfo .

Join ourwinning team today. Together, we’ll accelerate the real-life impactof tomorrow’s science and technology. We partner with customersacross the globe to help them solve their most complex challenges,architecting solutions that bring the power of science tolife.

For moreinformation, visit www.danaher.com .

At Danaher, wevalue diversity and the existence of similarities and differences,both visible and not, found in our workforce, workplace andthroughout the markets we serve. Our associates, customers andshareholders contribute unique and different perspectives as aresult of these diverseattributes.