Customer service team lead Jobs in Weikersheim

Helping our customers to sell more parts & make things easier with our data and solutions based on our globally leading data standards

TecAlliance interconnects entirely global automotive aftermarket data & knowledge from order to invoice. Over 900+ colleagues work relentlessly globally together in 140 countries and counting. We are owned by 34 automotive companies like Bosch, Continental, Rheinmetall, or ZF and proudly connect all data for them.

We are looking for an IT Operations Expert (m / f / d) who will be responsible for providing high-quality functional internal IT services to TecAlliance employees across the globe. This role is critical to ensuring the smooth operation of IT services for newcomers and our everyday business functions. In short, you will be responsible for keeping our IT operations running smoothly.

The location of this position is Germany, with the option to work remotely or from any of our locations within the country.

This role will be for you if you like these tasks :

• Team Leadership : Lead, motivate, and develop a twelve person international IT support team, ensuring a positive and collaborative work environment.
• Process Optimization : Continuously assess and improve support processes, implementing best practices to boost efficiency and service quality.
• Quality Management : Oversee service standards, monitor KPIs, and prepare performance reports to ensure adherence to internal SLAs.
• Internal Communication : Serve as the main point of contact between the support team and other departments, facilitating effective communication and knowledge sharing.
• Employee Satisfaction : Quickly resolve IT queries, ensuring a seamless experience and driving higher internal customer satisfaction.

Your profile :

Benefits

Contracts, Salary, and non-monetary benefits

All our contracts are by default unlimited (probation period is six months)

Our fixed base salary is paid within 12 salaries and as extra, you have a 10% variable that is based on company performance

Company credit card for travel : whenever you travel a lot you know the struggle. You have to advance travel costs. Never do that again. With your company credit card your cash stays with you as long as you hand in your expense bill promptly.

Company pension plan

Group accident insurance

Bike leasing

Discounts on our corporate benefits program with a broad range of partners

in case you work on one of our sites, we offer subsidized meals

Location-independency & and flexibility stay with us :

Full Remote

Structured Onboarding : you receive an individual onboarding plan, have multiple onboarding days in the beginning, and a wealth of e-learning, training, and documentation besides your team at your disposal

Set-up : for this, we will provide you with a tailored tech set-up (Dell devices, the standard remote package includes a notebook, 2monitors, headset, mouse + keyboard, docking station)

Vacation : 30 days a year

Balance job & life : Flexible working hours : you decide where and when you work

Culture :

Kununu Top Company since 2022 : we´re proud to state that our score currently sits at 4,2 / 5 score with an 85%+ recommendation rate

We value ownership, cooperation, entrepreneurial thinking & and self-reflection to communicate effectively as ONE team

Team culture is Key! We have fun at work and beyond : There is always something to celebrate and regular team events.

Come as you are - do you prefer T-shirts over a shirt? Great.

Your contribution matters : shape our value-driven culture and agile transformation together with your colleagues – we´re curious, want to go one step further, build further trust together, and join forces to tackle our challenges as a team

Contract title : your position is part of our job profile IT Lead and has the contract title “User Support Team Lead”. Our generic job profiles compare groups of employees with similar tasks that are part of the same area of responsibility / team. The displayed title above ensures that you can find us.