Customer service team lead Jobs in Wettin-Löbejün

1. COE Request Tracking and Coordination

• Lead COE service desk and serves as the first point of contact for incoming service requests.
• Provide guidance to clients and agree on outputs timelines and cost estimation.
• Categorize requests based on COE Project Managers timelines and budget codes.
• Coordinate the routing of requests to the appropriate COE Project Managers ensuring clarity in task allocation and alignment with team capabilities.
• Ensuring smooth workflows and timely completion of COE requests by engaging COE Project Managers and clients on the status of requests.
• Facilitate communication between COE Project Managers and clients and address any issues promptly.
• Address any issues by notifying team members and escalating if necessary.
• Identify potential opportunities for greater workflow efficiency.

2. Cost Verification

3. Reporting and Documentation

Bachelor s degree or similar in Accounting, Finance, Business Administration, Project Management, or a related field. Five years of relevant experience. Proficient in MS Office 360, Teams, Outlook and project management software (e.g. Wrike or other). Strong knowledge of invoicing and billing processes.

Key Skills

Children Activity,Catering,Cost Estimation,FX,Insulation,Airport

Employment Type : Full Time

Experience : years

Vacancy : 1