Customer success agent Jobs in Forchtenberg

Do you want to be part of a new, fast-growing global company delivering the next generation of software solutions for the financial services industry?

As a spin-off from SAP (a market leader in enterprise application software), SAP Fioneer builds on a heritage of outstanding technology and a deep understanding of corporate and consumer demands. This gives us a head start to bring financial services to the next level with innovative software solutions and platforms. We are helping companies in the financial services industry to achieve speed, scalability, and cost-efficiency through digital business innovation, cloud technology, and solutions that cover banking and insurance processes end-to-end.

SAP Fioneer is a global company with subsidiaries in Germany, Austria, Switzerland, UK, UAE, Canada, US, Brazil, Mexico, Japan, Australia, India, Singapore. Our rapid growth, great team and lean organization make SAP Fioneer a great place to accelerate your career!

About the role

As part of our team, you will play a crucial role in the development and support of our highly sought-after product, "S / 4 HANA for Financial Products Subledger." This product is designed to assist our customers within the Financial Services industries in achieving compliance with accounting and reporting standards such as IFRS 9 and IFRS 17 and in steering their organizations financially. In this role, you will have a variety of responsibilities to ensure the overall quality and readiness of the product. Some of the key tasks and responsibilities include :

• Defining and performing integrated testing of relevant business scenarios end-to-end.
• Assisting the Product Owner in activities such as demos, documentation, training, and tutorials related to the business scenarios supported by our product.
• Conducting testing of new features in parallel with the development sprints to ensure their functionality and reliability.
• Developing and implementing automated tests for important business scenarios to streamline testing processes and improve efficiency.
• Supporting the team in analyzing and addressing customer tickets, providing timely and effective resolutions to any issues or concerns.

In summary, this role offers a unique opportunity to contribute to the success of our cutting-edge product and collaborate with a dynamic Scrum team. Your involvement will span various aspects of the product development lifecycle, ensuring its quality and meeting the needs of our customers.

You will have the flexibility to work from any of our offices in Germany, in Berlin, Munich, or Walldorf, or choose a home-office setup or a combination of the two based on your preferences.

Requirements

To excel in this role, we are looking for someone who brings the following qualities and skills :

We believe in your potential and are committed to supporting your growth and success in this role.

Benefits

You will have the opportunity to collaborate with some of the brightest minds in the industry on an incredibly ambitious project to shape the ever-evolving financial sector. This is an environment where you can have it all - the agility, enthusiasm and dynamism of a start-up, combined with the established expertise, solid market presence and extensive customer network of a more established organisation.

At SAP Fioneer, you will benefit from a flexible work environment that encourages creativity and encourages you to think outside the box, bring new ideas to the table, and challenge the status quo. You will become part of a diverse and global team that we are proud of and are constantly growing and reinventing. As an employee, you will have the chance to chart your own career path and take advantage of competitive compensation packages and progression opportunities based on merit.

Enough about us, let's talk about you!