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Customer success agent • munchen

Zuletzt aktualisiert: vor 5 Tagen
  • Gesponsert
Customer Success Executive

Customer Success Executive

ServiceNowMunich, Bavaria, Germany
Customer Success Executive (CSE).This role is critical in driving longterm value by accelerating the customers journey to success ensuring predictable renewals and maximizing the impact of ServiceN...Mehr anzeigenZuletzt aktualisiert: vor 16 Tagen
  • Gesponsert
Customer Success Specialist - Finanzguru

Customer Success Specialist - Finanzguru

FinanzguruMunich, Germany
Wir suchen zum nächstmöglichen Zeitpunkt einen Teamlead After Sales für unseren Versicherungsbereich.In dieser Rolle übernimmst du die Verantwortung für den Aufbau und die Führung eines Teams, das ...Mehr anzeigenZuletzt aktualisiert: vor 5 Tagen
Customer Success bei DDHT

Customer Success bei DDHT

Digital Dental & Healthcare TechnologyTaufkirchen, Bavaria, Germany
Quick Apply
Du möchtest in einem flexiblen und dynamischen Startup arbeiten und dabei dein Know-how im Bereich Customer Care einbringen?. Du bist kundenorientiert und hast ein Talent dafür, Probleme schnell und...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
Customer Success Manager (all genders)

Customer Success Manager (all genders)

foodji marketplace GmbHMünchen, BY, DE
Kundenzufriedenheit, Onboarding, Partnerschaften – gestalte das perfekte Foodji-Erlebnis.Als VC-backed Foodtech-Startup schaffen wir den Spagat zwischen gesunder Ernährung, Verfügbarkeit und Nachha...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
Customer Success Consultant

Customer Success Consultant

SOFICOMünchen, DE
Vollzeit
Are you looking for a client-facing job with many variations regarding tasks and responsibilities? Then this role of Customer Success Consultant could be the right fit for you.It’s an end-to-end so...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
Customer Success Manager (German Speaking)

Customer Success Manager (German Speaking)

SecfixMunich, Bavaria, Germany
Homeoffice
Quick Apply
Remote (+ / - 2hrs from Germany GMT+1).C2 German Language is essential.Our customers are at the heart of everything we do at Secfix and we’re looking for a star player to support customers from the D...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
Senior Project Manager Customer Success

Senior Project Manager Customer Success

Smart Reporting GmbHMunich, BY, DE
Vollzeit
Quick Apply
Übernahme von Projekten aus dem Vertrieb und Hauptansprechpartner / in für Partner und Kunden.Unterstützung der Kunden bei Fragen und Problemen während des Projekts. Durchführung von Meetings, Präsent...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
Customer Success Manager

Customer Success Manager

sewtsMünchen, DE
Bestandskunden betreut und als zentrale Kraft dazu beträgt, innerhalb unserer bestehenden Kundenbasis weiter zu skalieren. Dein tägliches Handeln führt dazu, dass es unserem Vertriebsteam leichter f...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
Customer Success Manager (German Speaking)

Customer Success Manager (German Speaking)

LogicMonitorMunich, Germany
LM Envision, LogicMonitor's leading hybrid observability platform powered by AI, helps modern enterprises gain operational visibility into and predictability across their IT stacks, so they can con...Mehr anzeigenZuletzt aktualisiert: vor 25 Tagen
Customer Service Manager

Customer Service Manager

EPM ScientificMunich
Our client, an innovative and fast-growing company in the diagnostics sector is seeking a motivated individual to join their team. As the new Customer Service Manager you will be leading a team of 5...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
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Customer Success Executive

Customer Success Executive

ServiceNowMunich, Bavaria, Germany
Vor 16 Tagen
Stellenbeschreibung

The Customer Success Executive (CSE) is responsible for the strategic leadership and execution of postsales activities within our most valuable public sector accounts . This role is critical in driving longterm value by accelerating the customers journey to success ensuring predictable renewals and maximizing the impact of ServiceNow across their digital transformation initiatives.

As a trusted advisor you will engage with Clevel executives in government and public sector organizations guiding seamless delivery of business transformation while ensuring alignment with regulatory frameworks compliance standards and missioncritical objectives.

What You Get to Do in This Role :

Drive PostSales Success : Own and lead the postsales transformation for public sector customers aligning ServiceNows solutions with government objectives and bringing relevant industry best practices to the table. Foster strong relationships with Clevel executives and agency leaders to drive meaningful business outcomes.

Collaborate Strategically : Work closely with Account Executives to develop and execute integrated pre and postsales strategies that deliver longterm value for both the customer and ServiceNow. Leverage internal teams and strategic partners to ensure the successful adoption of the platform.

Mitigate Risks and Drive Value : Proactively identify potential risks including budget cycles procurement challenges and compliance requirements and develop mitigation strategies to ensure continued success and adoption within public sector organizations.

Focus on Key Performance Indicators (KPIs) : Guide and inspire the Customer Success team to meet operational KPIssuch as platform adoption technical health contract renewals agency satisfaction and expansion opportunities while aligning with government mandates and digital transformation initiatives.

Foster Strategic Alignment : Build relationships with ServiceNow leadership and key public sector stakeholders ensuring continuous feedback loops that drive improvements in customer engagement and product offerings tailored to government needs.

Advocate for Innovation and Continuous Learning : As a strategic thought leader in public sector transformation introduce innovative digital solutions that help government agencies improve citizen services optimize operations and enhance compliance . Foster a culture of agility and technologydriven innovation.

Set Success Metrics and Milestones : Establish clear measurable success metrics with government agencies and regularly review progress. Adapt transformation plans to ensure milestones are met demonstrating tangible value and impact.

Qualifications : Ideal Candidate :

We are seeking a highly experienced professional with a strong background in  enterpriselevel SaaS transformation and strategic advisory  to guide our customers in their digital transformation journey. The ideal candidate will have deep expertise in technologyenabled business transformations coupled with a proven ability to advise at the executive level.

Key Requirements :

  • AI Integration & Thought Leadership :  Experience leveraging AI to enhance work processes decisionmaking and problemsolving including AIpowered automation workflow optimization and datadriven insights
  • Enterprise SaaS Transformation & Strategic Advisory : Extensive experience leading largescale digital transformations within SaaS or enterprise software environments including complex implementations for public sector organizations .
  • Public Sector Customer Experience : Proven success in driving digital transformation and technology adoption
  • CLevel Presence & Relationship Management :  English and German speaker (C level) strong ability to engage influence and build lasting relationships with senior executives as well as enterprise decisionmakers.
  • Leadership Expertise : A minimum of 15 years in management consulting solution consulting or executive leadership ideally at a toptier consulting firm or within a technologydriven public sector role.
  • Demonstrated ability to exceed business objectives and drive digital strategy .
  • Strategic Account Management : Experience leading highimpact customer success and consulting teams managing complex multistakeholder accounts and ensuring alignment between public sector priorities and enterprise technology solutions .
  • Business Acumen & ProblemSolving : Ability to identify analyze and solve complex business challenges while aligning technology solutions with customer objectives budget constraints and policy mandates .
  • CrossFunctional Leadership : Extensive experience working across publicprivate partnerships driving alignment in large matrixed environments.
  • Adaptability & Change Management : Skilled in navigating the dynamic landscape of public sector digital transformation adjusting strategies to meet evolving regulations
  • Operational & Execution Excellence : Proven ability to design and implement scalable repeatable processes for public sector technology initiatives ensuring ontime onbudget execution .
  • CustomerCentric Mindset : Deep understanding of public sector challenges service delivery and missiondriven objectives with a focus on delivering valuedriven impactful solutions that drive digital transformation.

Additional Information :

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work.  Learn more here .

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by law. In addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

From Fortune. 2024 Fortune Media IP Limited. All rights reserved. Used under license.

Remote Work : Employment Type :

Fulltime

Key Skills

Bidding,Business Solutions,ABAP,Business Operations,Business Sales,Corporate Marketing

Experience : years

Vacancy : 1