Customer success agent Jobs in Nortorf
Customer Success Manager
Sonia SolutionsNeumünster, DE- Gesponsert
Customer Service Agent - Telefonische Kundenberatung
Starpool Finanz GmbHNeumünster, DE
Customer Success Manager / Inside Sales Orthodontics (m / w / x)
Straumann GroupSchleswig-Holstein- Gesponsert
Reservation Agent (m / w / d)
Severin •s Resort & SpaSylt, Deutschland
Customer Success Manager (m / w / x)
CleverPush GmbHNeumünster, DE
German Customer Service Advisor | Lisbon Relocation & Perks
Cross Border TalentsSchleswig-Holstein, Germany
Projektmanager / Customer Success Manager im Online Marketing
Leadeffect GmbHNeumünster, DE
Praktikant Customer Success (m / w / d)
Mennewisch & Co. Capital GmbHNeumünster, DE
Booking Agent
INNER CIRCLE AGENCYNeumünster, DE
45000€-63000€ Sales Agent / Sales Manager / Account Manager m / w / d
W&W Human Resources - Ivonne Wresch -Neumünster, DE
Customer Service Agent (m / w / d)
LichtBlick EaaS GmbHNeumünster, DE
Customer Success Manager (m / w)
Leadfactory GmbHNeumünster, DE
(Senior) Consultant Microsoft Dynamics 365 Customer Service (all genders)
adesso SETungendorfer Straße 10, Neumünster, DEU
Call Agent (m / w / d)
EDEKA Handelsgesellschaft Nord mbHNeumünsterCustomer Success Manager
Sonia SolutionsNeumünster, DEIntro With Sonia, doctors are successful doctors. We create and deploy AI enhanced solutions that make doctors’ lives easier, patients’ care better, and healthcare systems more efficient. If you’re an intrinsically motivated self-starter who values impactful work, join us in revolutionizing healthcare . Tasks As a Customer Success Manager at Sonia, you will play a key role in ensuring customer satisfaction and building lasting partnerships with healthcare professionals. Your responsibilities will include : Serving as the primary point of contact for customers, addressing queries, concerns, and needs promptly including subscription changes. Building and maintaining long-term relationships with medical customers, both SMEs and Enterprise clients. Defining, tracking, and owning success metrics to measure customer satisfaction and outcomes. Identifying cross- and up-sell opportunities to maximize customer value. Collaborating closely with Sales, Marketing and Dental / Medical teams to ensure seamless communication and consistent customer experiences. Monitoring industry trends and customer feedback to identify improvement areas and align solutions with customer needs. Onboarding new customers and delivering comprehensive training on our software solutions. Requirements We’re looking for a customer-focused professional who thrives in a fast-paced, dynamic environment. The ideal candidate will possess : Required Qualifications : Proven experience in customer success or medical roles, with a strong understanding of the healthcare industry and its processes. Fluency in German (C2 or native) and proficiency in English; both written and verbal. Excellent communication skills and the ability to build relationships with diverse stakeholders. Ability to work independently, prioritize tasks effectively, and manage multiple responsibilities. Proficiency with CRM software, Stripe and customer success tools. Nice-to-Have Qualifications : Expertise in the medical landscape (specialized knowledge, e.g., dental, is highly valued). Prior experience in SaaS or HealthTech customer success roles. Familiarity with healthcare IT systems and workflows. A Bachelor’s degree in Business Administration, Medicine, or a related field. Residency near our offices for occasional in-person meetings. Benefits Attractive compensation aligned with your skills. Dynamic workspace in Hamburg and Luxembourg. Flexible work arrangements. Professional development allowance. Closing If you’re excited about building the HR function from the ground up and fostering a vibrant, people-centric culture, we’d love to hear from you ! If your application resonates with us, we’ll reach out to schedule an initial online interview.