Customer success agent Jobs in Rosengarten
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Customer success agent • rosengarten
Zuletzt aktualisiert: vor 18 Stunden
Du bevorzugst den Aufbau von langfristigen sowie starken Partnerschaften mit Deinen Kunden?.Du hast Spaß daran, Kunden und Locations zu verbinden, um ihnen ein unvergessliches Event zu bereiten?.Du...Mehr anzeigenZuletzt aktualisiert: vor 26 Tagen
Unidy ist eine führende White-Label Identity-Lösung ("Single-Sign-On"), die es reichweitenstarken Marken ermöglicht, Nutzerdaten in ihre eigene Datenbank zu konvertieren - und so direkt für digital...Mehr anzeigenZuletzt aktualisiert: vor 3 Tagen
At Front Row, we partner with leading brands to accelerate their ecommerce growth.We leverage our capabilities and proprietary technology to design, market, distribute and accelerate brands on a gl...Mehr anzeigenZuletzt aktualisiert: vor 26 Tagen
Automotive, Consumer, Industrial, and Retail sectors, globally.Join us and discover how our business within this industry is dependent on our network of passionate colleagues, clients, and partners...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
Gemeinsam mit dir digitalisieren wir die Verlags- und Medienbranche in Europa, Nordamerika und Asien!.Mit unserer Expertise und der weltweit einzigen, von Microsoft zertifizierten Verlagssoftware f...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
Join us on our journey to the next generation of digital marketing by combining media with innovative technology!.Wir suchen zum nächstmöglichen Zeitpunkt eine : n (Jr.
Team aus über 100 Kolleg : innen....Mehr anzeigenZuletzt aktualisiert: vor 20 Tagen
Wir bei CleverPush sind ein erfolgreiches und wachsendes Unternehmen im Bereich SaaS.Unser Ziel ist es, unseren Kunden erstklassige Lösungen und Services anzubieten, die auf ihre individuellen Bedü...Mehr anzeigenZuletzt aktualisiert: vor 1 Tag
Customer Success Manager DACH
Mercy CorpsGermany, BD , DEU Every customer must be a reference, one success at a time” This is our mission statement and drives everything we do.We will continually listen to the changing needs of our customers to determine t...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
Customer Success Manager im Event-Bereich (Mensch)
Eventinc GmbHHamburg, Germany100,00 € stündlich
Quick Apply
Principal Customer Success Manager (FTC)
OneStream SoftwareGermany, BD , DEU OneStream’s mission statement "Every customer must be a reference and success” drives everything we do.We will continually listen to the changing needs of our customers to determine the direction o...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
- Gesponsert
Customer Success Manager
Sonia SolutionsHamburg, Hamburg, Germany With Sonia doctors are successful doctors.We create and deploy AI enhanced solutions that make doctors lives easier patients care better and healthcare systems more efficient.If youre an intrinsica...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
- Gesponsert
Customer Success Manager fmd
adjoe GmbHHamburg, Hamburg, Germany Every great app out there deserves to be connected with the right users and the right revenue streams.And adjoe will give this to them.
Our unique ad unit Playtime has made us one of the fastestgrow...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
Customer Success Manager (m / w / d)
Unidy GmbHHamburg, GermanyQuick Apply
- Gesponsert
Customer Success Specialist - Finanzguru
FinanzguruHamburg, Germany Wir suchen zum nächstmöglichen Zeitpunkt einen Teamlead After Sales für unseren Versicherungsbereich.In dieser Rolle übernimmst du die Verantwortung für den Aufbau und die Führung eines Teams, das ...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
Customer Success Manager DACH
Red Bud Regional HospitalGermany, BD , DEU Every customer must be a reference, one success at a time” This is our mission statement and drives everything we do.We will continually listen to the changing needs of our customers to determine t...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
Customer Success Manager - German speaking
MongoDBHamburg MongoDB’s mission is to empower innovators to create, transform, and disrupt industries by unleashing the power of software and data.
We enable organizations of all sizes to easily build, scale, and...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
Junior Customer Success Manager (f / m / d)
Front RowHamburg, HH, DEQuick Apply
- Gesponsert
Customer Success Manager mBCA Medical (m / w / d)
seca services gmbhHamburg, Deutschland Wir sind der Überzeugung, dass die Sicherheit und das Wohl des Patienten die höchsten Güter sind, wenn es um Gesundheit geht.
Diese herzustellen, beginnt im Kleinsten – mit jedem Gramm, jedem Millim...Mehr anzeigenZuletzt aktualisiert: vor 8 Tagen
Customer Success Manager (m / w / d)
data nation GmbHHamburg, HH, DE Wind in die Fitnessbranche durch innovative Digitalisierungs- und Automatisierungsansätze.Unser Ziel ist es, durch kreative Lösungen messbare Erfolge zu erzielen und Standards neu zu definieren.Sei...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
Customer Success Specialist
APL LogisticsHamburg, GermanyVollzeit
- Gesponsert
Senior Customer Success Manager mfd
Wunder MobilityHamburg, Hamburg, Germany At Wunder Mobility were all about reshaping mobility.As the leading B2B SaaS company our platform is the driving force behind the mobility transformation.
Our tech platform enables vehicle sharing o...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
- Neu!
Customer Success Manager (all genders)
secjur GmbHHamburg, DE SECJUR ist ein Legal Tech-Unternehmen, das seit Gründung 2018 den Compliance-Markt maßgeblich verändert.Wir suchen zum nächstmöglichen Zeitpunkt in.
Customer Success Manager (all genders).Du glaubst...Mehr anzeigenZuletzt aktualisiert: vor 18 Stunden
Customer Success Manager (m / w / d)
knk GruppeHamburg, Hamburg, DE5.000,00 € monatlich
- Gesponsert
Customer Success Manager wmd
Enpal B.V.Hamburg, Hamburg, Germany Onboarding und Begleitung neuer Partner vor Ort.Untersttzung bei Verkaufsterminen und strategischer Weiterentwicklung.Sicherstellung von Leads Materialverfgbarkeit und reibungsloser Kundenjourney.Q...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
Junior Manager Customer Success (all genders)
Deep Media TechnologiesHamburg, GermanyQuick Apply
Customer Success Manager (m / w / x)
CleverPush GmbHHamburg, Germany50,00 € stündlich
Quick Apply
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Customer Success Manager DACH
Mercy CorpsGermany, BD , DEUVor 30+ Tagen
StellenbeschreibungLearn and understand what customers value in their partnership with OneStream. Actively listen to customers and help them understand how they can get the most value from their investment in OneStream. Champion your customer’s requests by collaborating with the Customer, their delivery team and various OneStream departments (Customer Support, Cloud, Technical SME’s, Product Mgmt. etc.). When necessary, be the respectful challenger to set and manage your customer’s expectations. 2+ years as a Customer Success Manager for a SaaS company. 3+ years building and managing customer relationships 5+ years of professional experience. Proven history of keeping customers focused on their desired business outcomes throughout their initiatives. Conceptual understanding of the following finance processes : Financial Close, Planning, Budgeting, Forecasting, Management Reporting. Customer Success Manager within a Corporate Performance Management (CPM) Software vendor Degree in Business, Accounting, Finance, or Information Technology / MIS. Customer and account management experience. Management consulting / technology consulting experience. CPM experience (either as a CSM, a consultant or a corporate employee). Prior experience with any of the following CPM systems is a plus : OneStream Oracle’s EPM suite (HFM, FCCS, PBCS, Planning, Essbase, FDM, etc.) Anaplan SAP Outlooksoft BPC SAP BOFC (Cartesis) IBM Cognos Or other CPM solutions. Fluent German Speaker Strong English both written and oral. A team player with a bias towards action Excellent interpersonal and communication skills Professional verbal and written communication skills Professional relationship building skills Strong ability to problem-solve in a collaborative environment Strong organizational and planning skills Highly self-motivated and directed Keen attention to detail Proven analytical, evaluative, and problem-solving abilities Exceptional customer service orientation Ability to operate in a demanding environment managing simultaneous priorities Legally authorized to work for any company in the country where this position is located without sponsorship Travel Requirement : Must be willing and able to travel up to 50% (travel requirements will vary by customer) Transparency around corporate structure, salary, and benefits Core value of customer success Variety of project work (not industry specific) Strong culture and camaraderie Multiple training opportunities
ABOUT THE JOB
Every customer must be a reference, one success at a time” This is our mission statement and drives everything we do. We will continually listen to the changing needs of our customers to determine the direction of our platform, service, and support. Our goal is to develop strong partnerships with our customers and make them “lifelong OneStream customers.” Sales is responsible for acquiring new customers and Customer Success partners with Sales to nurture and grow those customers into “lifelong OneStream customers.”
The Customer Success Manager (CSM) is at the center of our mission statement to make every customer a reference and success. The CSM will be responsible for day-to-day customer success activities spanning from the initial onboarding to continued proactive engagement and driving retention. The CSM will operate as the customers primary advocate within OneStream. Over time, the CSM is expected to understand their customers desired business outcomes and help the customer maximize the value they get from their investment in OneStream.
PRIMARY DUTIES AND RESPONSIBILITIES
Managing your portfolio of customers :
- Partner with sales to complete a comprehensive sales transition process.
- Operate as a business partner to your customer and their delivery team by knowing their strategy and plan.
- Primary ownership and accountability for driving your customer’s adoption, expansion, satisfaction, and renewal.
- Understand customer’s OneStream contractual agreements (Cloud / SaaS, Term, etc.).
- Understand customer’s contractual agreements with their delivery team whether it is with a Partner or with OneStream Services (Scope, Timeline, staffing).
- Manage and execute the customer’s onboarding process.
- Develop strong working relationship with your customer and their delivery team.
- Establish and execute cadence-based “Business Review” meetings with your customer.
- Identify and mitigate risks that threaten your customer’s satisfaction, growth, or renewal.
- Align with Customer Success leadership on regional metrics.
- Develop and grow your knowledge of OneStream’s Platform and MarketPlace Solutions and share that knowledge with customers.
- Promote awareness of Regional OneStream Communities and customer educational events.
- Keep management informed of progress and obstacles on your portfolio of customers.
Customer Advocacy
QUALITIES OF A SUCCESSFUL CANDIDATE
REQUIRED EDUCATION AND EXPERIENCE
PREFERRED EDUCATION AND EXPERIENCE
PERSONAL ATTRIBUTES
TRAVEL
WHO WE ARE
OneStream® is an independent software company backed by private equity investors. OneStream provides an intelligent finance platform built to enable confident decision-making and maximize business impact.
OneStream unleashes organizational value by unifying data management, financial close and consolidation, planning, reporting, analytics, and machine learning. We empower Finance and Operations teams with AI-enabled insights to make faster and more intelligent decisions every single day. All in a single, modern CPM platform designed to continually evolve and scale with your organization. To learn more visit .
WHY JOIN THE ONESTREAM TEAM
OneStream is an Equal Opportunity Employer
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