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Customer success agent • schenefeld

Zuletzt aktualisiert: vor 7 Stunden
Customer Success Specialist

Customer Success Specialist

APL LogisticsHamburg, Germany
Vollzeit
Automotive, Consumer, Industrial, and Retail sectors, globally.Join us and discover how our business within this industry is dependent on our network of passionate colleagues, clients, and partners...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
  • Gesponsert
Senior Customer Success Manager mfd

Senior Customer Success Manager mfd

Wunder MobilityHamburg, Hamburg, Germany
At Wunder Mobility were all about reshaping mobility.As the leading B2B SaaS company our platform is the driving force behind the mobility transformation. Our tech platform enables vehicle sharing o...Mehr anzeigenZuletzt aktualisiert: vor 22 Tagen
Principal Customer Success Manager (FTC)

Principal Customer Success Manager (FTC)

OneStream SoftwareGermany, BD , DEU
OneStream’s mission statement "Every customer must be a reference and success” drives everything we do.We will continually listen to the changing needs of our customers to determine the direction o...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
Customer Success Manager DACH

Customer Success Manager DACH

Red Bud Regional HospitalGermany, BD , DEU
Every customer must be a reference, one success at a time” This is our mission statement and drives everything we do.We will continually listen to the changing needs of our customers to determine t...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
Customer Success Manager - German speaking

Customer Success Manager - German speaking

MongoDBHamburg
MongoDB’s mission is to empower innovators to create, transform, and disrupt industries by unleashing the power of software and data. We enable organizations of all sizes to easily build, scale, and...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
  • Gesponsert
Customer Success Specialist - Finanzguru

Customer Success Specialist - Finanzguru

FinanzguruHamburg, Germany
Vollzeit
Wir suchen zum nächstmöglichen Zeitpunkt einen Teamlead After Sales für unseren Versicherungsbereich.In dieser Rolle übernimmst du die Verantwortung für den Aufbau und die Führung eines Teams, das ...Mehr anzeigenZuletzt aktualisiert: vor 25 Tagen
Junior Customer Support Agent

Junior Customer Support Agent

BytroHamburg, DE
Quick Apply
At Bytro, you’ll find a professional yet fun atmosphere where you can help shape the future of the growing games market.As a passionate team with a flat hierarchy, we move quickly and encourage per...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
Customer Success Manager (m / f / d)

Customer Success Manager (m / f / d)

ConnectAd Demand GmbHHamburg, Hamburg, DE
Manager to help manage and grow our supply partnerships across the EU market.This role is ideal for someone with a strong problem-solving mindset who enjoys working with data, .A strong data-driven...Mehr anzeigenZuletzt aktualisiert: vor 28 Tagen
  • Gesponsert
Customer Success Manager

Customer Success Manager

Sonia SolutionsHamburg, Hamburg, Germany
With Sonia doctors are successful doctors.We create and deploy AI enhanced solutions that make doctors lives easier patients care better and healthcare systems more efficient.If youre an intrinsica...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
  • Gesponsert
Customer Success Manager fmd

Customer Success Manager fmd

adjoe GmbHHamburg, Hamburg, Germany
Every great app out there deserves to be connected with the right users and the right revenue streams.And adjoe will give this to them. Our unique ad unit Playtime has made us one of the fastestgrow...Mehr anzeigenZuletzt aktualisiert: vor 22 Tagen
Customer Success Manager - Remote (m / w / d)

Customer Success Manager - Remote (m / w / d)

AplanoHamburg, Germany
Homeoffice
Quick Apply
Bei Aplano, einem kleinen, vollständig remote arbeitenden Tech-Startup aus Hamburg und Berlin, suchen wir einen Customer Success Manager. In dieser Schlüsselrolle sorgst du dafür, dass unsere Neukun...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
  • Gesponsert
Customer Success Manager wmd

Customer Success Manager wmd

Enpal B.V.Hamburg, Hamburg, Germany
Onboarding und Begleitung neuer Partner vor Ort.Untersttzung bei Verkaufsterminen und strategischer Weiterentwicklung.Sicherstellung von Leads Materialverfgbarkeit und reibungsloser Kundenjourney.Q...Mehr anzeigenZuletzt aktualisiert: vor 19 Tagen
Junior Manager Customer Success (all genders)

Junior Manager Customer Success (all genders)

Deep Media TechnologiesHamburg, Germany
Quick Apply
Join us on our journey to the next generation of digital marketing by combining media with innovative technology!.Wir suchen zum nächstmöglichen Zeitpunkt eine : n (Jr. Team aus über 100 Kolleg : innen....Mehr anzeigenZuletzt aktualisiert: vor 3 Tagen
Customer Success Manager (m / w / x)

Customer Success Manager (m / w / x)

CleverPush GmbHHamburg, Germany
50,00 € stündlich
Quick Apply
Wir bei CleverPush sind ein erfolgreiches und wachsendes Unternehmen im Bereich SaaS.Unser Ziel ist es, unseren Kunden erstklassige Lösungen und Services anzubieten, die auf ihre individuellen Bedü...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
Customer Success Manager (m / w / d)

Customer Success Manager (m / w / d)

Leafworks GmbHNorderstedt, Schleswig-Holstein, DE
Wir sind ein junges, schnell wachsendes IT-Consulting Unternehmen.Wir glauben an smarte Technologien, die das Business unserer Kunden auf das nächste Level heben. Für unsere Kunden sind wir Probleml...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
  • Gesponsert
  • Neu!
Customer Success Manager (m / w / d)

Customer Success Manager (m / w / d)

AutoProff Deutschland GmbHHamburg, Hamburg, DE
Plattform für den B2B Fahrzeughandel.Unser Ziel ist es, den Handel so einfach, effizient und transparent wie möglich zu gestalten. Wenn du mit Leidenschaft Kunden begeisterst, Prozesse optimierst un...Mehr anzeigenZuletzt aktualisiert: vor 7 Stunden
Customer Success Manager DACH

Customer Success Manager DACH

Mercy CorpsGermany, BD , DEU
Every customer must be a reference, one success at a time” This is our mission statement and drives everything we do.We will continually listen to the changing needs of our customers to determine t...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
Customer Success Manager im Event-Bereich (Mensch)

Customer Success Manager im Event-Bereich (Mensch)

Eventinc GmbHHamburg, Germany
100,00 € stündlich
Quick Apply
Du bevorzugst den Aufbau von langfristigen sowie starken Partnerschaften mit Deinen Kunden?.Du hast Spaß daran, Kunden und Locations zu verbinden, um ihnen ein unvergessliches Event zu bereiten?.Du...Mehr anzeigenZuletzt aktualisiert: vor 9 Tagen
Customer Success Manager (all genders)

Customer Success Manager (all genders)

allbranded GmbHHamburg, DE
Du bist die erste Ansprechperson für unsere Kund : innen und sicherst durch deine professionelle Unterstützung eine langfristige Kundenbindung. Planung und Steuerung sämtlicher Einkaufsaktivitäten sow...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
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Customer Success Specialist

Customer Success Specialist

APL LogisticsHamburg, Germany
Vor 30+ Tagen
Anstellungsart
  • Vollzeit
Stellenbeschreibung

At  APL Logistics , we’re a company that focuses on connecting supply chains across Automotive, Consumer, Industrial, and Retail sectors, globally. Join us and discover how our business within this industry is dependent on our network of passionate colleagues, clients, and partners.

Together, we inspire business, drive trade, and make life run more smoothly for everyone – including you. What’s our secret? Never thinking in terms of ‘I’ and ‘You’. Inclusive, welcoming, and supportive : we work as one. And as one, we deliver.

Right now, we’re looking for a new colleague to join our Program Management Team in the position of  Customer Success Specialist.

Main Responsibilities :

  • Support and manage the development of projects, which will enable APLL to raise the efficiency of its services delivered to Key Accounts and Costumer Service.
  • Being primary customer contact for any daily process related question, problem, or support
  • Establish / ensure excellent customer care : . continuous improvement of internal processes and reporting these to respective process owner
  • Owning the Monitoring of regular KPI calls across origin and destination team to drive continuously service improvement and archive excellent results.
  • Support training relevant APLL internal teams in customer specific processes as per LP where needed
  • Supporting Key Account Manager (KAM) in identifying opportunities for process improvement and sales opportunities
  • Managing Forecasting and carrier Allocation management in close cooperation with product teams, origin teams and customer.

Key areas of result :

  • Successful delivery against customer service level agreements (SLAs)
  • Delivery of the program in line with budget expectation
  • Optimization and development of customer supply chain unlocking process and cost efficiencies.
  • Increase customer satisfaction scores in line with internal targets.
  • Successfully deliver key projects as assigned by the Team Manager

    • What we're looking for :

  • Fluency in English is a must-have and German or Dutch would be desirable
  • Expertise knowledge of Supply Chain Processes such as Freight Forwarding, Consolidation, Transportation, etc.
  • Customer Centric attitude and mindset
  • Strong understanding of IT and supply chain data structures
  • Excellent listening and communication skills. Capable of articulating issues and proposed solutions with both internal and external customers.
  • Strong analytical skills
  • Ability to translate data into a story and solution

    • We offer you :

  • Participation in our global Cash Bonus Plan
  • Regular trainings and excellent development opportunities within APL Logistics globally
  • Working in an open team with a supportive working atmosphere
  • Various benefits for birthdays, marriage, childbirth, long service as appropriate
  • Hybrid working model
  • Local and regional activities focused on employee engagement throughout the year