Customer success specialist Jobs in Altlandsberg

Associate for our Customer Services – Permanent Contract (CDI)

This opportunity could change your life!

The mission

Are you interested in working for a growing Luxembourg based life insurance provider?

The OneLife Company S.A., a privately-held company, provides services to high net worth and ultra-high net worth individuals. To support our growth, we hope to find the right candidate to join our Customer Services Department within the Collective Funds team.

The OneLife Company S.A. offers a unique range of specific life insurance policy products aimed at in particular Belgian, French, and Nordics markets. Our products allow clients to tailor their wealth exactly to their needs while at the same time giving access to a broad investment universe in Luxembourg.

We are looking for a Customer Services Officer – Front Office who will be the first point of contact for our clients and partners. This role requires excellent communication skills, a client-focused mindset and the ability to manage inquiries via phone and email professionally. Your ability to build strong relationships and provide top-tier service will be key to your success.

Main objectives of the role

• Act as the primary contact for clients and partners, handling inquiries via phone and email
• Provide exceptional service by responding promptly and professionally to client needs
• Develop and maintain strong professional relationships
• Support policy administration with accuracy and efficiency
• Gain an in-depth knowledge of life insurance and financial products
• In-house coorporation with : Compliance, Sales, Wealth Planning, Products, Investment Adminstration and Tax & Legal

Profile of our future teammate

Are you interested in working for a growing Luxembourg based life insurance company?

Jump into the adventure and join a team with a supportive and collaborative working environment. We encourage all applications and would be pleased to welcome you for an interview.

OneLife. Several reasons

OneLife exists to overturn conventional attitudes to life assurance. As a specialist in this area with more than 30 years’ experience, we develop cross-border financial planning solutions for wealthy clients across Europe and beyond.

Whether it’s a question of long-term savings, inheritance planning or simply understanding how to better manage your wealth, we are dedicated to providing sophisticated, compliant and innovative solutions that are crafted to suit each individual and their evolving needs.

Together with a solid network of select partners — including private banks, family offices and independent financial advisers — our dynamic team of international experts offers a fresh approach that helps understand and anticipate the needs of wealthy clients in a world of change.

With EUR 9 bn in assets under management, OneLife is a member of Groupe APICIL, the third largest social protection group in France, engaged in health and life insurance, pensions, savings products and related financial services.