Customer success specialist Jobs in Berne

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Customer success specialist • berne

Zuletzt aktualisiert: vor 14 Stunden

Account Services Manager Switzerland – Customer Success, CTM & LD

LHHBern, Switzerland

Unbefristet

Account Services Manager – Customer Success, CTM & LD.The Account Services Manager role is customer facing and sits within the Customer Success Sales organisation. Primarily ensuring all agreed deli...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen

Salesforce DevOps Team Customer Success Specialist

BUCHER + SUTER AGBern, Switzerland

Vollzeit

Are you looking for a new professional challenge? Then this could be just the job for you! Bucher + Suter is the largest Cisco Contact Center Partner in Europe. With over 160 employees, we are inter...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen

Gesponsert

Customer Care Specialist

WhatJobsBern, Schweiz

Dental Addict est une start-up innovante spécialisée dans la vente de produits dentaires sur le marché suisse.Fondée il y a 10 ans en Belgique par des dentistes passionnés, notre société ne cesse d...Mehr anzeigenZuletzt aktualisiert: vor 8 Tagen

Gesponsert

House Specialist

RM IT Professional Resources AGBerne, Switzerland

Operative / r Einkäufer / in bei unserem Kunden In Switzerland im Energiesektor.Abgeschlossene kaufmännische Ausbildung mit Weiterbildung im Einkauf (z. Mehrjährige Erfahrung im Einkauf.Erste Kenntnisse...Mehr anzeigenZuletzt aktualisiert: vor 8 Tagen

Deutschsprachige Kundenservice in Griechenland (m / w / d) - Finanzen / Bankwesen

TeleperformanceBern, CH

Join our Anti-Financial Crime Customer Experts team to prevent fraud, protect data and safeguard the customers of a leading Mobile Bank. Mobile Bank, helping you manage your bank account on-the-go, ...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen

Customer Success Manager, Airports (m / f / d) 80-100%

Xovis AGBern Zollikofen

Vollzeit

Customer Success Manager, Airports (m / f / d) 80-100%.Looking for a different sales role in a different team within a different kind of company? Welcome to Xovis, a market leader in people flow soluti...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen

IAM Specialist

SWISSTXTBern

Administration der IAM-Lösung für die gesamte SRG SSR.Konfiguration der IAM-Lösung, einschliesslich der Verwaltung von Berechtigungen und Rollen. Mitwirkung bei der Erarbeitung und Umsetzung von Rol...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen

Neu!

Job In Germany : Customer Support Specialist (M / W / D)

InNuce Solutions GmbHBern, Switzerland, CH

Customer Support Specialist (m / f / d) Apply now and join us in shaping the mobility of tomorrow.We are looking for full-time or part-time support for our Customer Support team.Welcome to InNuce Solut...Mehr anzeigenZuletzt aktualisiert: vor 14 Stunden

Gesponsert

Service Specialist

eFinancialCareersBerne, Switzerland

Zu deinen Kernaufgaben gehören : .Du berätst und unterstützt unsere Kunden für die digitalen Kanäle .Du überzeugst mit deiner hilfsbereiten, serviceorientierten und professionellen Art .Die telefonis...Mehr anzeigenZuletzt aktualisiert: vor 26 Tagen

Gesponsert

Teamleiter Customer Service 100%

Prime21 AGBern

Teamleiter Customer Service 100%.Bewerbung hochladen merken Für ein Top Schweizer Unternehmen suchen wir im Customer Service Team eine engagierte und erfahrene Führungspersönlichkeit, die mit Fachk...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen

Gesponsert

Sachbearbeiter / in Customer Care

RandstadOstermundigen, Bern

Was dich erwartet : / / strong / / / h3 / / ul / / li / Du betreust Kund : innen professionell und freundlich ? per Telefon, E-Mail, Chat & WhatsApp / / li / / li / Du erklärst Dienstleistungen verständlich und beantwortest...Mehr anzeigenZuletzt aktualisiert: vor 4 Tagen

Gesponsert
Neu!

Job in Germany : Network Engineer (m / w / d) Cisco Routing und Switching

Pan Dacom Direkt GmbHBern, Schweiz

Network Engineer (m / f / d) Cisco Routing and Switching Location : Dreieich (Rhine-Main area) Join our network engineering team of around 20 people Who we are : The Pan Dacom Group is a medium-sized IT ...Mehr anzeigenZuletzt aktualisiert: vor 21 Stunden

ICT Supporter / ICT Engineer 80 - 100% (f / m / d)

Gi Group SABern, Berna, Schweiz

Quick Apply

For our client, a company in the insurance industry based in Bern, we are looking for an ICT Supporter / ICT Engineer for a permanent role. Receiving and processing fault reports and service request...Mehr anzeigenZuletzt aktualisiert: vor 9 Tagen

Gesponsert
Neu!

Job in Germany : Inhouse Consultant IT (Human) Focus Web

Deutschsprachige SAP Anwendergruppe e.V.Bern, Schweiz

Inhouse Consultant IT (human) with focus on web The Deutschsprachige SAP-Anwendergruppe e.DSAG) is one of the most influential user associations in the world. Around 4,000 companies form a strong ne...Mehr anzeigenZuletzt aktualisiert: vor 21 Stunden

Mitarbeiter / in Customer Service

AdeccoBern, Bern-Mittelland, Switzerland

Sie sind ein Sprachtalent und mögen zudem den Kundenkontakt?.Für unsere Kunden im Kanton Bern suchen wir laufend motivierte und engagierte Kandidaten im Kundendienst. Bewerben Sie sich noch heute, d...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen

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Account Services Manager Switzerland – Customer Success, CTM & LD

LHHBern, Switzerland

Vor 30+ Tagen

Anstellungsart

Unbefristet

Stellenbeschreibung

Description

Position at LHH (Global)

Account Services Manager – Customer Success, CTM & LD

The Account Services Manager role is customer facing and sits within the Customer Success Sales organisation. Primarily ensuring all agreed deliverables during the life of the contract are met on time and to the highest quality.

Reporting Relationships :

Account Services Lead

Location :

Hybrid work model

Residence in Switzerland

Languages :

Fluency in English

Fluency in German

In this role you can expect to

Account Services

Service multiple, sometimes complex, accounts concurrently

First point of contact for all operational support needs both for external and internal stakeholders

Develop credibility &maintain professional relationshipswith key internal and external clients and accountstakeholders

Develop, foster and maintain customer relationships to support account retention

Ensure all deliverables and tasks are completed (on time, on budget, accurately and with high quality) utilizing defined best practices and current LHH sales and marketing requirements

Proactively use Salesforce to maintain account records, add meetings, customer contracts and contact details

Manage and drive communications cadence with customer / internal stakeholders

Effectively partner anddirect account team members in a matrix reporting structure

Proactively support the retention of the account through process efficiencies and relationship management

Effective use of reporting and data to : Identify areas of weakness on assigned accounts and support efforts to remedyAdd value to the customerMonitor delivery qualityPartner with the account leaders to plan and prepare for client partner reviews, compiling account reporting including PPT presentation.

Account Implementation

Plan and support the implementation of multiple accounts and event management assignments

Manage contract rollout, using clear and effective communication and best practice templates

Review of contract to ensure account process deliverables (ieengagement, reporting, invoicing, and KPIs are met

Execute operational processes and create required documentation to implement contract effectively

Execute systems configuration and account setup

Point of contact for contract – responsible for account process KPIs and deliverables (ie engagement, reporting, invoicing,

Create and maintain all relevant roll out materials; HR Toolkit / LHH Implementation guide / Referral form etc.

Train / advise all stakeholders (internal & external) against the roll out requirements

Success Measures

The success of this role will be measured by various KPIs including but not restricted to :

Accurate implementation / customer roll out (to current Best Practice standards)

Customer satisfaction

Completion of QBR / APR (quarterly on annual business / partner reviews)

Accurate maintenance of account records

All About You

1-3 years experience in a client facing position within industries such as such as HR-Services, Education, Coaching & Consulting, Professional Services and related.

Experience working with mid-senior management customers and sales teams

Confident presentation in customer pitch situations

1-3 years experience in project management (certificate of advantage)

Proficient in computer / data skills including Word, Excel, PPT, Outlook, SFDC

Fluent in English & German

What we offer

Growth opportunities within a HR Solutions global leader

We prioritize learning to stay agile in an increasingly competitive business environment

We foster an open-minded environment where people spark new ideas and explore alternatives

Additional benefits including PTO, Paid Holidays, and more

Contract Type : permanent unlimited

About LHH

The world of work is ever-changing and unpredictable. Organizations are constantly fighting a battle to find and maintain their competitive advantage : their talent. To succeed, they can’t just rely on what works today, working tomorrow. They need to be ready for next.

LHH exists to help individuals, teams, and organizations find and prepare for what’s next. With integrated, end-to-end solutions that include Advisory, Professional Recruitment, Career Transition, and Learning & Talent Development, we are uniquely positioned to work together to make a positive impact on the future of every person we work with at every key career moment.

LHH is at the forefront of change to build a bigger, bolder workforce. Every day is a new day to prepare for, and we’re here to make sure the future works for everyone.

A division of the Adecco Group – the world’s leading HR solutions provider – LHH’s 8,000 colleagues and coaches work with 15,000 organizations in over 60 countries around the world. We successfully help close to 500,000 candidates to enhance their careers every year. Our local expertise, global infrastructure, and industry-leading technology allow us to manage the complexity of critical workforce initiatives and the challenges of transformation. It’s why most of the Fortune Global 500 companies choose to work with us.

This is LHH.

Ready for Next.

LHH is an Equal Opportunity Employer.