Customer success specialist Jobs in Emskirchen

Overview

We are looking for an energetic and results-oriented Business Development Manager to join our team. The ideal candidate will play a key role in driving sales growth and expanding the market presence of our Xevo™ MRT technology. This position involves collaborating closely with regional sales and marketing teams, crafting strategic plans, and fostering strong relationships with customers and partners. This is a remote position, offering flexibility with the option to work from anywhere in Europe, ideally near an international airport.

Responsibilities

• Lead Generation : Identify and pursue new business and market opportunities, including partnerships and collaborations for Xevo MRT. Generate and qualify leads through various channels, including networking, cold calling, and attending industry events.
• Sales Funnel Management : Develop and implement strategies to drive and monitor sales and revenue growth for Xevo MRT across the USA. Maintain an up-to-date sales funnel and forecast future sales performance within the region.
• Sales Support : Collaborate with regional sales, marketing and HQ business segment teams to convert the pipeline of Xevo MRT opportunities into orders. Provide direct support during the sales process, including customer presentations, product demonstrations, and negotiations.
• Tactical Sales Planning : Develop and implement tactical sales plans with regional teams to ensure Xevo MRT meets or exceeds annual operating plan (AOP) expectations. Set sales targets and develop strategies to achieve them.
• Sales Enablement : Devise and implement remote training programs for sales and marketing teams on Xevo MRT technology, applications, and sales strategies. Ensure the sales team is equipped with the necessary tools and knowledge to effectively sell the product.
• Sales and Marketing Initiatives : Work with regional teams, utilizing virtual tools and platforms to implement and support sales and marketing initiatives, increase product awareness, and build the Xevo MRT sales funnel. Develop and execute promotional campaigns to drive sales.
• Customer Relationship Management : Build and maintain strong relationships with Xevo MRT prospects and early customers, ensuring feedback and success stories are shared to thew wider project team. Monitor customer success and satisfaction to ensure repeat business.
• Sales Reporting : Regularly report on funnel and sales performance, market trends, and customer feedback to the Commercial Director RDAT. Use data to inform sales strategies and improve performance.
• Technical Expertise : Possess a deep understanding of HRMS technology to effectively communicate its advantages and applications to internal and external customers.
• Product Development Input : Provide feedback from customers, field sales, and the marketing team to guide the development and enhancement of Xevo MRT.
• Collaboration : Work within a cross-functional team, including regional sales and marketing teams, product managers, and the wider HQ business segment teams, to deliver comprehensive Xevo MRT solutions to customers.

Qualifications

Education :

Experience :

Skills and Abilities :

Strategic Sales and Marketing :

Networking and Relationship Management :

Analytical and Negotiation Skills :

Communication and Presentation :

Technical Expertise :

The general base pay for this position ranges from $88,000 / year to $117,000 / year. Pay is based on several factors including market location, job-related knowledge, skills, and experience.

Company Description

Waters Corporation (NYSE : WAT), the world's leading specialty measurement company, has pioneered chromatography, mass spectrometry and thermal analysis innovations serving the life, materials, and food sciences for over 60 years. With approximately 8,000 employees worldwide, Waters operates directly in 35 countries, including 15 manufacturing facilities, with products available in more than 100 countries. Our team focuses on creating business advantages for laboratory-dependent organizations to enable significant advancement in healthcare delivery, environmental management, food safety, and water quality.

Working at Waters enables our employees to unlock the potential of their careers. Our global team is driven by purpose. We strive to be better, learn and improve every day in everything we do. We’re the problem solvers and innovators that aren’t afraid to take risks to transform the world of human health and well-being. We’re all in it together delivering benefit as one to provide the insights needed today in order to solve the challenges of tomorrow.

Diversity and inclusion are fundamental to our core values at Waters Corporation. It is our responsibility to actively implement programs and practices to drive inclusive behavior and increase diversity across the organization. We are united by diversity and thrive on it for the benefit of our employees, our products, our customers and our community. Waters is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, religion, sex, national origin, sexual orientation, age, marital status, disability, gender identity or protected Veteran status.