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Customer success specialist • groitzsch

Zuletzt aktualisiert: vor 2 Tagen
Remote Field Service Engineering Specialist

Remote Field Service Engineering Specialist

FlowserveSaxony, Germany
Homeoffice
Vollzeit
The Field Service Engineering Specialist (for Electric Actuation & Digital Products) is a customer facing extension of the Flowserve digital products and automation engineering team.This engineer w...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
Garden Center - Sales PT

Garden Center - Sales PT

Theisen's Home Farm AutoTheisen's of DeWitt, 316 East 11th St, DeWitt, IA, USA
Saturday and Sunday for all store locations !!.The Sales Associate is responsible for performing general sales duties in their assigned department but also assisting in other areas of the store as ...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
German-speaking Customer Service Representative in Bulgaria

German-speaking Customer Service Representative in Bulgaria

Cross Border TalentsSaxony, Germany
Quick Apply
Are you eager to advance your career with a global leader in technology and services? Join a company that partners with some of the world’s most recognized brands, driving innovation and delivering...Mehr anzeigenZuletzt aktualisiert: vor 2 Tagen
Pflegefachkraft (m / w / d) mit bis zu 4.000 € Gehalt

Pflegefachkraft (m / w / d) mit bis zu 4.000 € Gehalt

Alloheim Senioren-Residenz "Zwenkau"Zwenkau, Sachsen, Deutschland
4.000,00 € monatlich
Quick Apply
Pflegefachkraft (m / w / d) mit bis zu 4.Gehalt bei Alloheim Senioren-Residenz "Zwenkau" | softgarden.Pflegefachkraft (m / w / d) mit bis zu 4. Du möchtest bei dem größten Pflegeheimbetreiber Deutsc...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
Customer Success Manager / Inside Sales Orthodontics (m / w / x)

Customer Success Manager / Inside Sales Orthodontics (m / w / x)

Straumann GroupSachsen
Die Straumann Group ist ein global führender Anbieter im Bereich der ästhetischen Zahnmedizin.Wir vereinen Erfahrung, wissenschaftliche Evidenz und Innovation mit Leidenschaft und bekennen uns zu k...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
Service Technician - East Germany

Service Technician - East Germany

Rise TechnicalSachsen
Unbefristet
Field Service Technician (Security Industry).Saxony - East Germany (covering Saxony, Brandenberg etc.Overtime + Company Vehicle + Holiday + Benefits + Training + Permanent Contract.Excellent opport...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
Quality Specialist (m / w / d)

Quality Specialist (m / w / d)

SonocoZwenkau, DEU
70,00 € stündlich
Vollzeit
Als Komplettanbieter von innovativen Verpackungslösungen ist SONOCO ein weltweit tätiger Anbieter von.Milliarden US-Dollar Jahresumsatz. Wir stellen an mehr als 70 europäischen Standorten Verpackung...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
(Senior) Manager, Medical Science Liaison, Therapy Development, Transcatheter Mitral and Tricuspid Therapies (Germany)

(Senior) Manager, Medical Science Liaison, Therapy Development, Transcatheter Mitral and Tricuspid Therapies (Germany)

Edwards LifesciencesGermany, Sachsen, Remote
Homeoffice
Vollzeit
Innovation starts from the heart.At Edwards, we put patients first.We invest a significant proportion of our revenue towards research and development to drive and develop groundbreaking medical inn...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
Financial Specialist (m / w / d) in der Welt der erneuerbaren Energien gesucht!

Financial Specialist (m / w / d) in der Welt der erneuerbaren Energien gesucht!

DIS AGMarkkleeberg, Sachsen, Deutschland
Schwungvoll wie der Wind, präzise wie die Sonne – genauso stellt sich unser internationaler Kunde seinen neuen Financial Specialist (m / w / d) in der dirketen Personalvermittlung vor.Bist du bereit, m...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
Therapy Area Specialist (m / w / d) Amyloidose Magdeburg, Halle, Leipzig, Dresden

Therapy Area Specialist (m / w / d) Amyloidose Magdeburg, Halle, Leipzig, Dresden

AstraZenecaSachsen,Germany
Vollzeit
Denn für uns steht fest : wenn wir eine Chance auf Veränderung sehen, ergreifen wir sie und machen sie möglich.Denn eine Gelegenheit, egal wie klein sie ist, kann der Beginn von etwas Großem sein.Be...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
Field Service Manager (m / f / d)

Field Service Manager (m / f / d)

CanonSachsen
Provide excellent customer service and to promote this idea throughout the organization.The goal is to keep the department running in an efficient and profitable manner, to increase customer satisf...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
Project Manager - Tunnel Construction - Leipzig

Project Manager - Tunnel Construction - Leipzig

NavartisSachsen
Manage large-scale infrastructure projects, including tunneling and utility systems.Develop and execute project plans, including resource allocation, scheduling, and risk management.Collaborate wit...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
  • Gesponsert
Quality Specialist (m / w / d)

Quality Specialist (m / w / d)

Sonoco Consumer Products Europe GmbHZwenkau, Sachsen, DE
Bewerben Sie sich unten, nachdem Sie alle Details und unterstützenden Informationen zu diesem Stellenangebot gelesen haben. Wir stellen an mehr als 70 europäischen Standorten Verpackungen für eine V...Mehr anzeigenZuletzt aktualisiert: vor 26 Tagen
Informatiker / in (Hochschule)IT-Specialist (m / w / d)

Informatiker / in (Hochschule)IT-Specialist (m / w / d)

Landeshauptstadt DresdenSachsen
Installation, Administration und Ausbau der bestehenden IT-Infrastruktur.Unterstützung der Abteilungen bei der Entwicklung von Optimierungsmaßnahmen. Betreuung bei software- und hardwaretechnischen ...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
  • Gesponsert
IT Expert Cyber-Security Energiewirtschaft (m|w|d)

IT Expert Cyber-Security Energiewirtschaft (m|w|d)

envia Mitteldeutsche Energie AGMarkkleeberg, Germany
Du willst die Energiewende aktiv mitgestalten? Dann bist du bei uns genau richtig! enviaM ist der führende regionale Energiedienstleister in Ostdeutschland. Wir gestalten aktiv die Energiezukunft un...Mehr anzeigenZuletzt aktualisiert: vor 4 Tagen
  • Gesponsert
Kaufmann / Betriebswirt als Teamleiter Kundenservice / Vertrieb (m / w / d)

Kaufmann / Betriebswirt als Teamleiter Kundenservice / Vertrieb (m / w / d)

FamiCord AGMarkkleeberg, Deutschland
Leitung und Entwicklung der Verkaufsaktivitäten des Contact Center Teams.Rekrutierung, Ausbildung und Entwicklung der Mitarbeiter des Contact Centers. Zusammenarbeit mit anderen Abteilungen : Ma...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
Regional Business Manager (gn) Biosimilar

Regional Business Manager (gn) Biosimilar

Inizio Engage XDTeile von Sachsen
With 7, experts across more than countries, the possibilities for you to learn and grow keep expanding.We’re a global engagement partner for the world’s leading health and life sciences businesses,...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
Global Head of Controlling (f / m(d)

Global Head of Controlling (f / m(d)

NextPharmaSachsen, DE
Global Head of Controlling (f / m(d).We are one of the leading European contract manufacturers in the pharmaceutical, biotech and healthcare sectors, with some 2,500 employees in Germany, France, Fin...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
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Remote Field Service Engineering Specialist

Remote Field Service Engineering Specialist

FlowserveSaxony, Germany
Vor 30+ Tagen
Anstellungsart
  • Vollzeit
  • Homeoffice
Stellenbeschreibung

Role Summary :

The Field Service Engineering Specialist (for Electric Actuation & Digital Products) is a customer facing extension of the Flowserve digital products and automation engineering team. This engineer will support electric actuation activities for all digital products which interact with third party host control systems. He / She will service, troubleshoot, and commission customer network installations. The engineer has a strong understanding and working capability with specific network protocols, including HART, Foundation Fieldbus, Profibus (possibly Modbus, Bitbus or others.) and connectivity / interoperability with host systems such as ABB, Emerson, Honeywell, Invensys, Rockwell, Siemens, Yokogowa etc. via wired and wireless protocols and technologies.

This person can be located anywhere in the US or Europe. The job requires travel as necessary (up to 50%), even internationally. Must live close to a major airport.

The Field Service Engineer is a critical role for ensuring customer satisfaction and keeping them at ease in times of trouble shooting and problem resolution and most of this role includes direct communication with the customer face to face, phone calls, Webex meetings, etc.

Responsibilities Include :

  • The Engineer will combine technical knowledge with relationship skills to execute defined global strategies, such as Red Raven and VALVESIGHT aimed at increasing profitability among products within FCD’s Service and solutions Group. Additionally, the Engineer will support Product Management, on technical tasks related to key elements of Product Development (PD), Technology Development.
  • Services activities provided will consist of; utilization of FLS diagnostics capability in trouble shooting, analysis, inspection, compatibility issues between FLS digital products and customers control systems (DCS, SIS, PLC). A strong and experienced background in triaging instrument performance and connectivity to host control or asset management systems. This includes the main communication protocols in the process control industry. (HART, Foundation Field bus, Profibus, etc. and could include Bitbus and Modbus) Triaging will also include the electrical and mechanical side of the products to find, separate and isolate problems and prevent them from escalating inside the customer organization.
  • A key part of this role is to train the end users and direct FLS support personal in network trouble shooting and commissioning. Using the right tools to resolve network and communication issues. Act as a mentor to internal and external associates.
  • Regularly engage and include junior engineers in active field support cases, as well as provide regular dedicated training to build collective expertise within the product and network communication protocols.
  • Helping customers conceptually design new applications, migrate from older technology, and upgrade from lower cost solutions in many industries including Oil & Gas, Power, Chemical, Water / Wastewater, and Mining.
  • Providing external and internal technical assistance and recommendations on various aspects of digital network interoperability with Host control systems.
  • Complete understanding of the use of diagnostic systems for predictive and preventative maintenance and what scripted diagnostics are illustrating.
  • Augmenting sales and application engineering efforts by providing pre-sales digital control application assistance and problem solving with regards to spec reviews, take-offs, product selection, and preparing proof of concept demos. Support Commercial operations with technical clarifications on key projects and opportunities.
  • Support our sales team efforts when needed including customer, sales channel training and technical support meetings. Making technical presentations and demonstrating how a digital product meets the client’s needs.
  • Interacting directly with customers, as required, to ensure that the Voice of the Customer (VOC) is effectively communicated to the product management. Supporting and sharing competitor performance seen in the field and helping to establish competitive benchmarking efforts.
  • Actively support a positive safety culture to reduce injuries and maintain a safe work environment.

Requirements :

  • MS or BS in Mechanical, Electrical, Computer, Chemical or other related engineering field, or 5+ years in Industrial Networks in lieu of degree.
  • 5 to 10 years as a technical problem solver that has experience with the systems and networks (DCS, SIS, AMS) including the integration of actuation, valves, and instruments.
  • Proven industrial digital communication experience with a history of device commissioning.
  • This is a regional role and the FSE must be fluent in English communication. Verbal, reading and writing.
  • Strong understanding of fluid flow in process control environments including tuning these flow loops.
  • Ability to explain digital and mechanical concepts and articulate recommendations that detail value that customers are willing to pay for.
  • Comprehensive working knowledge of Instrumentation and process control and the elements in a flow loop (PID control, flowmeters, different process sensors, transmitters, valves, analog and digital communications, DCS, PLC, and asset management systems).
  • Comprehensive working knowledge of digital communications protocols – HART, FF and Modbus. (Profibus DP and PA knowledge) / FDT / DTM technology.
  • Comprehensive working knowledge about the main DCS and related Asset Management Systems (Emerson DeltaV / AMS; Yokogawa Centum VP / PRM; Honeywell Experion / FDM).
  • Comprehensive working knowledge about the main FDT Frames {M&M & Flowserve’s frame), PACTware, FieldMate and FieldCare}.
  • Knowledgeable in removing, installing and starting-up digital products including software installations.
  • Comprehensive knowledge of technical designs, engineering drawings, and schematics
  • Preferred Skills / Experience :

  • Wireless communication experience, in an industrial environment is preferred.
  • Comprehensive knowledge of main Electric actuation competitors is also helpful (Rotork, Auma, EIM, Coester, etc.)
  • Flowserve offers competitive pay, annual bonuses, medical benefits on day 1, generous paid vacation time, paid holidays, 401(k) and many other excellent benefits!