Customer success specialist Jobs in Heimsheim

Please apply with a CV and cover letter in English.

INEOS Automotive - Grenadier - Built on Purpose

Story so far

Since Sir Jim Ratcliffe announced Project Grenadier in 2017, our team at INEOS Automotive has grown rapidly. From a start-up to the scaled business we are now, we’ve hit some huge milestones along the way. Despite some global challenges, we brought our first vehicle, the INEOS Grenadier, from a vision to prototype and to market in just five years. And now, as the first customer deliveries of our INEOS Grenadier have begun, we look to the future with our first all-electric vehicle.

People and Culture

With around 1500 employees, 10 locations and 44 nationalities, we’re an international team working together to challenge the ordinary. We welcome people who mirror our values : Spirit of ownership, who take responsibility and make things happen. Delivering quality work, with ambition to deliver outstanding results and who have a community mindset, believing together everyone achieves more. Creativity and initiative are encouraged to support your career development.

We’re doing things differently.

The Role : You'll have the exciting opportunity to be part of an expert team dedicated to optimizing parts and supplier processes, ensuring the timely delivery of the finest off-road 4x4 vehicle. Join our Supplier Quality Development team and work alongside top-notch UK-based Tier-1 suppliers and our world-class plant in Hambach, France. This position is hands-on and focused on project management within procurement and the supply chain. You'll excel at meeting PPAP requirements with speed, collaborating with automotive experts to find practical solutions for parts and process quality challenges in a dynamic environment. Your key responsibilities include planning and tracking supplier parts and process maturity to ensure excellence.

What you will be doing :

• Provide practical process support to ensure the successful completion of key INEOS Automotive milestones, including monitoring and critical path management.
• Implement effective countermeasures to ensure the necessary quality and delivery requirements are met.
• Demonstrate a strong focus on product quality and process robustness through the application of the PPAP process.
• Implement necessary measures to achieve parts and process maturity requirements.
• Support supplier trials and vehicle builds to enable the maturation of interior scope parts, meeting appearance, gap and flush, and DVP / PV requirements.
• Collaborate closely with critical suppliers and tool makers to promote best practices in their process controls and product assurance activities.
• Work as part of a multi-functional team to support overall vehicle objectives, resolve concerns, and facilitate the Engineering Change Request process.
• Conduct on-site supplier visits as necessary.
• Analyze complex concerns and develop potential solutions.
• Thrive in a culturally rich, diverse, and challenging environment while maintaining a positive outlook.

What you will bring :