Customer success specialist Jobs in Langenzenn

Job Type : Freelance / Part Time (working hours depend on availability, but if you are working on a project we ask for 1-3 days per week)

Reporting to : Project Coordination Lead – Germany

Location : Germany (Berlin, Dresden, Leipzig)

Job purpose : We are looking for Field Specialists to join our team on a freelance basis. This role will shadow pharmaceutical representatives for the day and prepare a detailed report based on observations made while working with the representative as they interact with their customers. The work is contracted on a daily basis, based on the size of the project and number of field days required. The position would be suitable for someone looking for part-time freelance and project-based work.

Job Role :

• Contacting sales representatives to arrange a shadowing day in the field
• Observing interactions between sales representatives and customers without disrupting their day (either face to face or virtually)
• Conducting a 60 min interview during the field day
• Submitting structured reports (workbooks) after each day in the field based on observations made within 24 hours of field visit
• Attending 30-60 min online sessions prior to each project to understand the project objectives and share feedback
• Participate in project debrief calls and potentially provide feedback to assist in the development of final recommendations

Essential Requirements :

The ideal candidate will be :

About STEM :

STEM Healthcare is a dynamic, fast paced global pharmaceutical and life sciences strategic benchmarking firm headquartered in the UK and present across six continents. STEM have developed an audit process and built a benchmarking database with more than 500,000 face-to-face observations completed across 52 countries. The benchmark provided is unique in the pharmaceutical industry consisting of over 100 KPIs, while focusing on 2-3 key priorities during formulation of action planning to help clients further accelerate performance.

STEM accelerates performance, improves strategic alignment, and facilitates excellence in marketing, medical, market access and account plans strategy execution. Due to the unique, specialised and highly targeted offering, STEM is experiencing a rapid growth phase, and recruiting heavily across the world. New employees will be joining at a time where rapid career development and growth opportunities are expected, as the organisation works towards their mid and long-term goals.

Vision : To always be viewed as an essential partner in enabling our clients to reach more patients with their medicines

Mission : To accelerate high performance

Core Values : Brave, Honest, Performance Driven, Practical, Customer Focused, Caring

Find us here :

Website : www.stemhealthcare.com

STEM Healthcare is an equal opportunity employer. STEM Healthcare will consider all qualified applicants for employment without discrimination on grounds of disability, sex or sexual orientation, pregnancy or maternity leave status, race or national or ethnic origin, age, religion or belief, gender identity or re-assignment, marital or civil partnership status, protected veteran status (if applicable) or any other characteristic protected by law. STEM Healthcare only employs individuals with the right to work in the country / ies where the role is advertised.

Don't meet every job requirement? That's okay! Our company is dedicated to building a diverse, inclusive, and authentic workplace. If you're excited about this role, but your experience doesn't perfectly fit every qualification, we encourage you to apply anyway. You may be just the right person for this role or others.