Customer success specialist Jobs in Seefeld
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Customer success specialist • seefeld
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Customer Success Manager - Key Accounts mfd
DocuWareGermering, Bavaria, Germany- Gesponsert
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Mensch und MaschineWeßling, Bavaria, GermanyCustomer Success Manager - Key Accounts mfd
DocuWareGermering, Bavaria, GermanyWhy should you join
DocuWare stands for globally distributed international teams and an open corporate culture that invites you to help shape it. Mobile Work and flexible working hours are part of our everyday life. Would you like to be part of an innovative company whose solutions are digitizing everyday work in a wide range of industries In that case we are happy to welcome you to the team.
Your Responsibilities
As a Customer Success Manager (m / f / d) for Key Accounts you are the primary owner and main contact for 4050 direct accounts ensuring recurring revenue and high retention. You oversee smooth onboarding regular checkins and ongoing education to maximize system adoption and longterm value
Your responsibilities will include :
- You serve as the main contact for key accounts during their first years and build strong relationships through regular touchpoints.
- You conduct webinars to showcase capabilities and ensure consistent messaging with ongoing DocuWare initiatives.
- You work closely with Sales Account Management Support and Professional Services to understand customer needs connect them with the right teams and ensure excellent service.
- In addition to that you identify potential business expansion opportunities for the Account Management team.
- You ensure customers achieve their goals using data and best practices.
- On top you drive adoption within the customers organization for successful change management.
What you need to succeed
What we can offer
There are many great reasons to join DocuWare our company culture is only one of them.
As part of the DocuWare team you will benefit from many advantages :
For better insights check us out onInstagram!
Your hiring partner
Anja Krieling
Specialist Recruiting & Employer Branding
Required Experience :
Manager
Key Skills
IT Hardware,Ado,Agriculture,Market Research,Art And Craft
Employment Type : Full-Time
Experience : years
Vacancy : 1