Customer support Jobs in Bamberg
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Customer support • bamberg
German Social Media Support
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German Social Media Support
LJ Global HorizonBamberg, Bavaria, GermanyWelcome bonus : 3000
Languages : German B2 / C1 English
Location : Porto (On-site)
Start Date : 11 December 2025
About the Role
As a German-speaking Social Media Support Specialist you will help users and creators by providing high-quality customer support on social platforms. You will analyze performance resolve inquiries ensure policy compliance and maintain excellent service standards. The ideal candidate has strong customer service experience and a deep understanding of KPIs.
Key Responsibilities
Provide customer support through multiple social media channels
Resolve user issues efficiently while ensuring a positive experience
Monitor KPIs (response rate accuracy quality standards)
Support content and account-related inquiries
Escalate technical issues when necessary
Identify trends and contribute to service improvements
Requirements
German B2 / C1 strong English
Proven Customer Service background and familiarity with KPIs is mandatory
Ability to work on-site in Porto
Flexibility for rotating schedules including future night shifts
Strong communication and problem-solving skills
Work Schedule
Monday to Sunday
Main schedule : 10 : 00 19 : 00
Possibility to extend : 09 : 00 21 : 00 (rotative shifts)
2 rotating days off
Salary & Benefits
competitive 14 months
100 11 months bonus
Meal Allowance (net) : 7.63 per working day
Shared accommodation provided
Key Skills
Business Consulting,Anti Money Laundering,Health,Gynaecology & Obstetrics,Actuary
Employment Type : Full Time
Experience : years
Vacancy : 1
Monthly Salary Salary : 1100 - 1300