Customer support Jobs in Erkrath
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Customer support • erkrath
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Customer Support Representative
RevalizeAny, GermanyGerman Customer Support Representative in Madrid, Spain (Relocated support)
NordicrecruitersDüsseldorf, GermanySachbearbeiter Customer Support (m / w / d)
N Personalservice GmbHHilden, Nordrhein-Westfalen, DE- Gesponsert
Duales Studium Business Administration (m / w / d) â Customer Support
Deutsche Wertpapierservice Bank AGDüsseldorf, Nordrhein-Westfalen, DECustomer Support Agent Ersatzwagenservice (mwd) 100 Homeoffice
SIXTAny, Germany- Gesponsert
Customer Support & Onboarding Specialist (m / w / d)
AdeccoDüsseldorf, North Rhine-Westphalia, Germany- Gesponsert
Technischer Customer Support im Innendienst (m / w / d)
Coolworld Rentals GmbHDüsseldorf, DeutschlandCustomer Support Engineer
Cross Border RecruitmentDüsseldorff, DEPraktikum Customer Support
EF Education FirstDüsseldorf, GermanyCustomer Support Representative (Dutch + English)
Essence Coaching GroupDrusseldorf, GermanyTechnischer Customer Support B2B (m / w / d)
Pionierkraft GmbHDüsseldorf, DEGerman Customer Support Specialist (remote fromGreece)
CBTalentsDüsseldorf, GermanyWerkstudent – Customer Service 1st Level Support (m / w / d)
Surplex GmbHDüsseldorf, North Rhine-Westphalia, GermanyMitarbeiter im Customer Support m / w / d
ATOSS Software AGDüsseldorfCustomer Support Role
Cross Border TalentsDüsseldorf, North Rhine-Westphalia, GermanyCustomer Support Associate- German
AssentAny, GermanyGerman-Speaking Customer Support Agent w Relocation Support Urgent Hire!
CBTALENTSDüsseldorf, North Rhine-Westphalia, GermanyCustomer Support German-Speaking - Remote role located in Greece
SIMPLE | LIFE | JOURNEYDüsseldorf, NRW, DECustomer Support International Specialist (w / m / d)
C.Ed. Schulte GmbH ZylinderschlossfabrikVelbert, DEÄhnliche Suchanfragen
Customer Support Representative
RevalizeAny, GermanyWe are looking for a second-level Technical Customer Support Representativeto provide superior software support to our clientsbased in Germany.
Responsibilities :
Provide excellent customer service to Revalize customers and teammates through consistent and thoughtful behavior aligned with Revalize values
Provide support for incoming queries and issues related to the companys proprietary software solutions & Keytech
Identify evaluate and prioritize end-user issues to ensure that inquiries are successfully resolved
Reproduce problems and create test cases in complex software setups
Adhere to established customer service and documentation standards
Solve and respond to support requests and escalate issues as required
Author edit and actively contribute to the improvement of knowledgebase articles FAQs and functional documentation related to Revalize proprietary software processes and procedures
Execute various support tasks including for example performing installations and setting up applications
Qualifications :
Two (2) or more years experience in customer-facing technical support or related field
Previous professional experience working directly with complex software (database and / or web-based object programming) customers to troubleshoot software issues
Previous experience providing application / technical support of SaaS applications; experience with one or more Revalize applications preferred
Language proficiency (spoken and written) in German and English required.
Analytical thinking skills to investigate and solve problems
Experience in dealing with customers and communicate in a professional way
Preferred skills and abilities :
Experienced in creating AI prompts
Experience in use of 3D CAD systems strongly preferred
Working knowledge of Salesforce and Atlassian Suite preferred
Thorough understanding of networking topologies & protocols preferred
Mac iOS and Android knowledge / experience preferred
Bachelors Degree or equivalent preferred
Ability to excel in a high-paced ever-changing environment
Additional Information :
All your information will be kept confidential according to EEO guidelines. Qualified applicants will be asked to complete a 30-minute online assessment as a part of your application.
Revalize designates standard working hours as 8 : 00 am to 5 : 00 pm Eastern Time (ET) for employees based in the United States and 08 : 00 to 17 : 00 Central European Time (CET) for employees operating within the EMEA region.
Qualified applicants will be asked to complete a 30-minute online pre-employment assessment as part of their application.
Remote Work : Yes
Employment Type : Full-time
Key Skills
Typing,Data Entry,Customer Service,Basic Math,Computer Skills,Windows,Banking,Upselling,Pricing,Sanitation,Cash Handling,Stocking
Experience : years
Vacancy : 1