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Customer support • nalbach

Zuletzt aktualisiert: vor 5 Tagen
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Customer Service Officer (m / f)

Customer Service Officer (m / f)

Plastipak - LuxPEtMettlach, DE
As a global leading designer, developer & manufacturer of rigid plastic packaging, Plastipak produces award-winning preforms, bottles and containers for a number of markets, including water, soft d...Mehr anzeigenZuletzt aktualisiert: vor 19 Tagen
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Renita Support

Renita Support

Post LuxembourgMettlach, DE
As the leading national provider of postal and telecommunications services also offering postal financial services, POST Group Luxembourg is a key actor of the Luxembourgish economy .Be responsible...Mehr anzeigenZuletzt aktualisiert: vor 15 Tagen
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Receptionist / Back-office Support

Receptionist / Back-office Support

CompassMerzig, DE
The Receptionist / Back-office support provides general office support via a variety of clerical activities and related tasks. Speak freely and warmly, engaging to high profile VIP clientele and guest...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
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Claims & customer service employee M / W

Claims & customer service employee M / W

People Solutions by ArhisMerzig, DE
With a tailor made approach and a commitment to integrity, we offer comprehensive services, from recruitment to talent management. CLAIMS & CUSTOMER SERVICE EMPLOYEE M / W.You have a strong experience...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
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Professional Support Lawyer (PSL) - UCITS Investment Funds

Professional Support Lawyer (PSL) - UCITS Investment Funds

Austin BrightMerzig, DE
Our client, an independent Luxembourg law firm, is renowned for its multidisciplinary expertise and long-standing presence at the heart of the financial sector. Its Investment Funds department provi...Mehr anzeigenZuletzt aktualisiert: vor 17 Tagen
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Research Support Engineer - Chemical & Laboratory Engineering

Research Support Engineer - Chemical & Laboratory Engineering

Université du LuxembourgMettlach, DE
Faculty of Science, Technology and Medicine.FSTM) at the University of Luxembourg contributes multidisciplinary.Mathematics, Physics, Engineering, Computer Science, Life Sciences and Medicine.Throu...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
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Clerical Support - First line IT support (M / F / D)

Clerical Support - First line IT support (M / F / D)

RandstadMettlach, DE
Are you looking to work within an international company?.Don’t look any further, we have the perfect opportunity for you,. For one of our client, we are looking for a.Clerical Support - First line I...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
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Internship - CRO Support Officer (12 months)

Internship - CRO Support Officer (12 months)

Bank Pictet & Cie (Europe) AG, succursale de LuxembourgMettlach, DE
Pictet is an investment-led service company, offering wealth management, asset management and related services.We are an independent investment partnership known for our long-term mindset, responsi...Mehr anzeigenZuletzt aktualisiert: vor 5 Tagen
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Customer Care B2B (H / F / N)

Customer Care B2B (H / F / N)

INFLOWMerzig, DE
CUSTOMER CARE B2B (H / F / N – CDI – Full time).Looking for a new challenge? Join a dynamic team and contribute to the success of ambitious projects!. We are looking for a Customer Care B2B specialist d...Mehr anzeigenZuletzt aktualisiert: vor 6 Tagen
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Praktikant (w / m / d) für den Octane Support

Praktikant (w / m / d) für den Octane Support

DekaBank Deutsche Girozentrale - Niederlassung LuxemburgMerzig, DE
Praktikant (w / m / d) für den Octane Support.Wir sind die Niederlassung der .Wie betreuen das Groß- und Firmenkundengeschäft der DekaBank und unterstützen beim Depot- und Verwahrgeschäft.Sind Sie bere...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
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Associate for our Customer Services – Permanent Contract

Associate for our Customer Services – Permanent Contract

ONELIFEMettlach, DE
Associate for our Customer Services – Permanent Contract (CDI).This opportunity could change your life!.Are you interested in working for a growing Luxembourg based life insurance provider?.To supp...Mehr anzeigenZuletzt aktualisiert: vor 20 Tagen
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ERP (SAP) Support Specialist

ERP (SAP) Support Specialist

RotarexMettlach, DE
Since 1922, Rotarex has been the world leader in cylinder valves, regulators, and equipment for all gas applications.Rotarex is the partner of choice for many industries : semiconductor, medical, re...Mehr anzeigenZuletzt aktualisiert: vor 27 Tagen
IT-Support (m / w / d)

IT-Support (m / w / d)

DIS AGSaarlouis, Saarland, DE
Sind Sie bereit für eine neue berufliche Herausforderung?.Durchführung gründlicher Analysen und Diagnosen komplexer IT-Probleme. Erstellung und Pflege detaillierter Dokumentationen.Zusammenarbeit mi...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
Informatiker für Support & Vertrieb von POS Kassensystemen

Informatiker für Support & Vertrieb von POS Kassensystemen

PROKASSE KassensystemeBous, Saarland, Germany
Quick Apply
Anbieter moderner Kassensysteme mit Sitz in Bous, Saarland.Seit 2007 unterstützen wir Unternehmen in Gastronomie, Einzelhandel, Bäckereien und vielen weiteren Branchen mit perfekt abgestimmten Lösu...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
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IT Application Support Specialist

IT Application Support Specialist

lux-AirportMettlach, DE
Airport - Société de l’Aéroport de Luxembourg SA.Your next professional destination.Do you know Luxembourg airport as a passenger? . Would you like to join our team?.Airport is the company that oper...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
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Compliance Support Trainee (M / F)

Compliance Support Trainee (M / F)

Advanzia BankMettlach, DE
Kickstart your career in Compliance and Customer Service!.Are you ready to launch your career in Compliance and Customer Service at an unconventional digital bank in the heart of Luxembourg? This i...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
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SCM Support Specialist (Polish-speaking) (m / f / x)

SCM Support Specialist (Polish-speaking) (m / f / x)

Waagner-Biro Stage SystemsMerzig, DE
SCM Support Specialist (Polish-speaking) (m / f / x).WAAGNER-BIRO LUXEMBOURG STAGE SYSTEMS.Waagner-Biro Luxembourg Stage Systems S. Waagner-Biro Stage Systems Group headquartered in Austria, is one of t...Mehr anzeigenZuletzt aktualisiert: vor 12 Tagen
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Support Desk Officer

Support Desk Officer

Ergon RecruitmentMerzig, DE
Provide operational and customer support via phone, chat, email, and in person.Assist clients with account opening, daily account checks, margin calls, and execution of stock market orders.Engage i...Mehr anzeigenZuletzt aktualisiert: vor 5 Tagen
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IT Support Technician

IT Support Technician

Proximus LuxembourgMerzig, DE
Proximus Luxembourg is a leading historical player in the ICT & Telecoms markets.Proximus Luxembourg addresses both residential and business markets through its commercial brands Tango, Proximus NX...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
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Professional Support Lawyer - High Level Law Firm

Professional Support Lawyer - High Level Law Firm

AbiomisMerzig, DE
10,80 € stündlich
Professional Support Lawyer – High Level Law Firm.You are seeking for a new challenge within a law firm as a Professional Support Lawyer, but you are afraid about not having a decent balance betwee...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
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Customer Service Officer (m / f)

Customer Service Officer (m / f)

Plastipak - LuxPEtMettlach, DE
Vor 19 Tagen
Stellenbeschreibung

As a global leading designer, developer & manufacturer of rigid plastic packaging, Plastipak produces award-winning preforms, bottles and containers for a number of markets, including water, soft drinks, food, dairy, juice and alcohol, personal and home care. Our customers are amongst the best-known brands across the world.

Plastipak has manufacturing plants in North and Latin America, Europe & North Africa. The European division comprises 14 manufacturing plants in 12 countries, and produces around 20 billion units each year. Supported by dedicated research and development centres of excellence, our team ensures our leading position in material, barrier and manufacturing design and development.

Plastipak’s global recycling centers utilize the most advanced recycling technologies globally in converting collected and recycled plastic containers into high-quality post-consumer recycled PET resin (PET PCR or rPET) and HDPE resin. Post consumer recycled resin is converted back into containers for food, laundry, detergent, household cleaners and other common products. In Europe, Plastipak is one of the largest producers of food-grade rPET, with capacity to produce over 120 million tonnes of food-grade rPET (post-consumer recycled) material annually.

Our company in Luxembourg has about 190 employees and produces more than 4 billions of preforms every year as well as 50.000 T of recycled PET.

In order to reinforce our Team, we are looking to hire a Customer Service Officer (m / f) :

Directly reporting to our Customer Service Supervisor, your objectives as Customer Service Officer are :

  • Ensure an effective order fulfillment process while keeping customers, both internal and external, informed on the delivery schedule, utilising inventory and resolving obstacles
  • Maintain and develop customer-relationship with the objective to meet company targets at both service level, volume and inventory management

Your main responsibilities will be as follow :

Orderfulfillment & CRM :

  • Validate weekly delivery schedule with customers both internal and external, considering criteria such as on- time- production and on- time- delivery and confirm orders in accordance
  • Support sales organization with ad-hoc order fulfillment reporting
  • Propose and share preform specifications in response to customer inquiries & needs
  • Monitor customer account receivables to ensure timely shipment / collection
  • Generate weekly customer reporting and participate to weekly, bi-weekly customer calls
  • Monitor on-time shipment performance
  • Visit strategic customers at least twice a year

    • Demand Planning :

  • Ensure regular customer receipt of demand forecast
  • Maintain centralized inbox up- to- date, dispatch information as required
  • Share market intelligence with demand planner and provide input to consolidated view on a monthly basis
  • Maintain plant re-work list up- to- date and align with customer’ priorities

    • Inventory management :

  • Register monthly consignment stock consumptions & analyse discrepancies
  • Identify alternative outlets for slow moving stocks with objective to accelerate sale
  • Monthly review of customer’ packaging program and ensure effective rotation & customer collaboration

    • Master data :

  • Maintain customer instructions and contacts updated in customer master and documents
  • Issue material creation request for standard preforms & obtain approval & record documentation

    • Education, work experience, skills and competencies required :

  • Minimum 5-years in a similar role in an industrial & manufacturing environment
  • Good knowledge of French, German, English both written and spoken, minimum B2 level
  • Clear and effective communication skills
  • Good knowledge of ERP (SAP) particularly SD- MM and WM modules
  • Advanced Excel skills
  • Enjoys communicating to customers & creating strong relationships
  • Ability to trouble-shoot and finding solutions
  • Ability to perform in a fast- moving and dynamic environment
  • Team player and ’Can-Do’ mentality
  • Organized and strong time-management skills; ability to set priorities

    • Interested to join Plastipak, a committed company that is continually fulfilling our responsibilities to protect the environment for future generations, acting as responsible global citizen for a share community? Please apply...