Data architect • russelsheim
Clients need a single point of contact who actually understands hardware, not just a relationship manager who has to relay every technical question.Projects span hardware deployment, structured cab... Mehr anzeigen
Studienplatz mit unserem Praxispartner FP.Finance Mainz / Wiesbaden UG (VON POLL Finance).Integriert in die international tätige VON POLL-Unternehmensgruppe bietet VON POLL FINANCE Kunden hochquali... Mehr anzeigen
ÜBER CBRE DATA CENTER SOLUTIONS.CBRE Data Center Solutions (DCS) ist Teil der CBRE-Gruppe mit über 155.Als dedizierter Geschäftsbereich innerhalb CBRE widmet sich DCS der Lösung komplexer Herausfor... Mehr anzeigen
To start shortly, we are currently seeking a.SPECIALIST HR DATA ANALYTICS & AI (M/F/D).Develop and maintain HR dashboards, reports, and KPIs (e.Support ad-hoc reporting requests from local and glob... Mehr anzeigen
The Data Center Engineering Operations Technician (EOT) is responsible for delivery of best practice systems and problem resolution on all data center electrical and mechanical infrastructure (UPS,... Mehr anzeigen
We are seeking an experienced .Veeva Network Business Analyst.The ideal candidate will have a deep understanding of Veeva tools, particularly Vault, Veeva CRM and Network, and experience with ... Mehr anzeigen
Achieve warehouse performance objectives, in particular by establishing warehouse on-the-floor operation excellence daily management methods; define cost saving, productivity and service level impr... Mehr anzeigen
ATC Computer Transport & Logistics GmbH.Hessenring 15L in 64546 Mörfelden-Walldorf.ATC is a global logistics, white-glove, and technical services specialist for data centres.For over 45 years, we'v... Mehr anzeigen
At TechBiz Global, we are providing recruitment service to our TOP clients from our portfolio.We are currently looking for a highly proactive and detail-oriented.If you're looking for an exciting o... Mehr anzeigen
The Data Center Engineering Operations Technician (EOT) is responsible for delivery of best practice systems and problem resolution on all data center electrical and mechanical infrastructure (UPS,... Mehr anzeigen
Nachhaltigkeit ist unsere Haltung.Datenqualität ist Ihre Leidenschaft? Dann passen wir gut zusammen.Werden Sie ab Anfang 2027 Teil unseres Stammdatenmanagement-Teams und sorgen Sie mit präzisen Dat... Mehr anzeigen
Wir suchen Menschen, die Herausforderungen lieben! Ein Job in unserem Unternehmen kann dir viel bieten – nur keine Routine.Wir sind ein Innovationstreiber und suchen Menschen, die genauso denken wi... Mehr anzeigen
Erfahrung in der Entwicklung von Backend-Services, APIs oder Datenpipelines.Erfahrung im Umgang mit SQL, Datenmodellierung und performanten Abfragen.Sicherer Umgang mit Git im Team-Kontext.Du entwi... Mehr anzeigen
Tiefes Tech-Fundament: Du verfgst ber mindestens 4 Jahre fundierte Berufserfahrung in der Softwareentwicklung, idealerweise im Cloud-Umfeld.Core-Skills: Du beherrschst Go (Golang) sicher und hast b... Mehr anzeigen
HO-0-DE") no-repeat top center ; } .Arial, Verdana, "Trebuchet MS"; }.Werde Teil unserer Erfolgsstory!.Die pro optik Gruppe mit Hauptsitz in Wendlingen verfügt über mehr... Mehr anzeigen
SAP Transformation Architect (m/w/d).Corporate Business Solutions Unternehmensberatung GmbH.Berlin, DE | Dortmund, DE | Düsseldorf, DE | Frankfurt, DE | Freiburg, DE | Hamburg, DE | Heidelberg, DE ... Mehr anzeigen
CBRE Data Center Solutions (DCS) ist Teil der CBRE-Gruppe mit über 155.Als dedizierter Geschäftsbereich innerhalb CBRE widmet sich DCS der Lösung komplexer Herausforderungen in jeder Phase des Lebe... Mehr anzeigen
Zeit absitzen und Geld verdienen ?.Arbeit die Sinn hat und Spaß macht ?.Arbeit als bereichernden Teil deines Lebens verstehen ?.Dann sollten wir uns kennenlernen!.Bearbeitung und Erstellung von Fin... Mehr anzeigen
Insight is a Fortune 500-ranked global provider of hardware, software, cloud, and services, helping clients design, implement, and manage technology solutions for today while enabling transformatio... Mehr anzeigen
SAP Gold Partner für digitale Softwarelösungen in Logistik und Supply Chain Management.Unsere Schwerpunkte liegen in den Bereichen.Transportmanagement, Werks- und Bahnlogistik sowie Lagerlogistik.M... Mehr anzeigen
Why This Role Exists
Clients need a single point of contact who actually understands hardware, not just a relationship manager who has to relay every technical question
Projects span hardware deployment, structured cabling, power/cooling, and remote hands — someone has to own the full picture
Tickets get lost between technical and commercial teams — this role closes that gap
We are scaling and need a manager who can build process while staying hands-on with clients
Key Responsibilities
Client Ownership
Act as the primary technical point of contact for assigned client accounts throughout the project lifecycle
Lead client onboarding, scoping calls, and technical review meetings
Translate client requirements into actionable work orders and internal tickets
Manage SLA commitments, report on delivery status, and handle escalations directly — without requiring handoffs
Build long-term relationships that reduce churn and increase account expansion
Project & Ticket Management
Own the full ticket lifecycle in Jira, ServiceNow, or equivalent ITSM platform
Create, assign, prioritize, and close tickets with clear documentation at every stage
Track multi-workstream projects across planning, procurement, deployment, and sign-off
Identify blockers early and coordinate cross-functional resolution without escalating everything upward
Maintain a live project dashboard that clients and internal stakeholders can rely on
Datacenter & Technical Operations
Oversee on-site and remote-hands work: server rack/stack, hardware break-fix, cabling, power, and cooling
Review and validate work orders for technical accuracy before client-facing delivery
Coordinate with vendors and hardware suppliers on procurement, lead times, and RMA logistics
Ensure adherence to datacenter safety, change management, and access protocols
Provide technical guidance to junior technicians and contractors on-site
Budget & Commercial Oversight
Track project budgets, flag overruns, and submit change orders when scope shifts
Review vendor invoices and validate against approved work orders
Assist in preparing quotes and SOWs for new client engagements
Maintain procurement records and ensure contract compliance for hardware and services
Team Management
Manage a team of technicians and/or project coordinators remotely that work onsite.
Set weekly priorities, conduct 1:1s, and run shift/resource planning
Build and maintain SOPs, runbooks, and onboarding materials for repeatable processes
Identify skill gaps and work with leadership on training and hiring plans
Required Qualifications
3+ years of experience in datacenter operations, technical infrastructure, or a closely related field
Direct client-facing experience in a technical role — account management with a technical background, or technical ops with client exposure
Hands-on familiarity with server hardware, structured cabling, power distribution, and remote hands operations
Proficiency with ITSM/project tooling: Jira, ServiceNow, Zendesk, or equivalent
Experience owning project budgets, SOWs, or vendor purchase orders
Proven ability to manage and develop a small technical team
Strong written and verbal communication — you write tickets, emails, and client reports that are clear the first time
Preferred Qualifications
Experience in a managed services, colocation, or cloud infrastructure environment
Familiarity with DCIM tools, asset management systems, or CMDB platforms
Understanding of network fundamentals (IP allocation, VLAN basics, cross-connects)
Exposure to ITIL practices or formal change management processes
Any relevant certifications: CompTIA Server+, CDCP, PMP, ITIL Foundation
