Database engineer • deutschland
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IoT Engineer
Références : IoT/Eng/4923
Function :
· Be one of the point of contact for user’s requests, incidents or questions (administrative users and drivers) with a focus on the OBC components: telecom, Hardware, MDM[1] , applications…
· Determine proper escalation for problems he cannot solve, sets priority
· Formalizes resolution procedures so that the Level 1 team can solve recurring issues in a continuous improvement mindset
· Raises unsolved issue to Level 3, track and follow-up their resolution internally or with external partners
· Ensures documentation is up-to-date
· Participates and/or manages technical evolutions and projects
· Participates to R&D initiatives, elaborates Proof Of Concept with external suppliers to identify and implement new solutions
· Solves issues in his domain when escalated by Level 1; log all request/incident updates in the ticketing tool
· Train users
Profile:
· IT or Industrial Engineer
· Pragmatic, analytical and problem solving skills
· A strong team player able to work with external providers, to communicate with technical and non-technical stakeholders
· Curious and creative, autonomous and dynamic
· Be a driver for change and innovation, support continuous improvement by investigating alternatives and technologies
· Technical skills and first experience in OBC / IoT / M2M considered as an asset
· Fluent in English and French (German are a plus)
· Technical skills in programming is a real plus (python, javascript, SQL, …)
Additional information:
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