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Service Delivery Manager

AXIANS EIDarmstadt, Germany, USA

The world is more connected than ever before and the pace of change is bewildering.We deliver the best combination of technology and services to enable our clients to fulfil the diverse needs of th... Mehr anzeigen

HR Business Architect - SuccessFactors (m/w/d)

cbs Corporate Business Solutions GmbHRaunheim, de

HR Business Architect - SuccessFactors (m/w/d).Wir sind die Berater der Weltmarktführer: Hochmotivierte Expertinnen und Experten, die als erfolgreiches Team digitale End-to-End-Geschäftsprozesslösu... Mehr anzeigen

 • Gesponsert

Scientific Data Architect -Darmstadt or Düsseldorf, Germany

TetraScienceDarmstadt, HE, DE
Quick Apply

TetraScience is the Scientific Data and AI Company building Tetra OS, the operating system for scientific intelligence.We help the world’s leading life sciences firms turn fragmented scientific dat... Mehr anzeigen

Senior HR Service & Payroll Specialist

cotyDarmstadt, HE, DE

HR DELIVERY SERVICE & PAYROLL SPECIALIST.HUMAN RESOURCES / HR OPERATIONS & PAYROLL.HR Delivery Service & Payroll Specialist.Sie eine zentrale Rolle in der operativen HR-Exzellenz.Sie st... Mehr anzeigen

Natco Delivery Manager - Natco Delivery Manager (m/w/d)

Deutsche Telekom AGDarmstadt, de

In gut 50 Ländern rund um den Globus.Wir vernetzen Arbeit und Leben, unsere Produkte bereichern.Der NatCo Delivery Manager ist Teil des OneTV-Teams und verantwortlich für die Steuerung von Delivery... Mehr anzeigen

 • Gesponsert

Senior Enterprise Architect (Insurance Industry)

TechBiz Global GmbHDarmstadt, HE, DE

At TechBiz Global, we are providing recruitment service to our TOP clients from our portfolio.Senior Enterprise Architect (Insurance Industry).If you're looking for an exciting opportunity to grow ... Mehr anzeigen

Data Center Engineering Operations Technician (m/f/d), Frankfurt, Data Center Engineering

A100 ROW GmbHRaunheim, Hesse, DEU

The Data Center Engineering Operations Technician (EOT) is responsible for delivery of best practice systems and problem resolution on all data center electrical and mechanical infrastructure (UPS,... Mehr anzeigen

Technical Project Manager Data Center (Remote)

RM Staffing B.V.Mörfelden-Walldorf, HE, DE
Homeoffice

Clients need a single point of contact who actually understands hardware, not just a relationship manager who has to relay every technical question.Projects span hardware deployment, structured cab... Mehr anzeigen

Service/Verkauf Healthy Food (m/w/d) bei Compleat in Darmstadt Teilzeit Vollzeit oder Teilzeit

Compleat Acquisition UGDarmstadt, Hessen, Germany
Quick Apply

Du hast erste Gastro-Erfahrung und willst Teil unseres auftstrebenden Food Startups werden?.Vielleicht hast du sogar bisher in der Küche gearbeitet, hast aber keine Lust mehr auf den dauernden Esse... Mehr anzeigen

German Speakers–Logistics&Delivery Advisor-Hybrid in Bulgaria-Relocation Support

FH Collective AcademyDarmstadt, Germany
Quick Apply

Looking for you're an international adventure?.Looking for an international career without giving up your work-life balance?.Join a global team in Sofia, Bulgaria, enjoy a.German and English langua... Mehr anzeigen

Product Owner(m/f/d)

NC GROUP GmbHDarmstadt, Hessen, DE

Since then, NET CHECK has developed into the leading partner of network operators and infrastructure providers of mobile and fixed networks of all technologies.Its core competencies include interna... Mehr anzeigen

Forwarding and Logistics Sales Specialist / PMO (m/f/d) - Japanese Speaker

Japan ManagementDarmstadt, Hessen, Germany
Quick Apply

Logistics across Europe <--.Our client is an internationally active provider of logistics and supply chain solutions and is looking for a motivated.Forwarding and Logistics Sales Specialist / ... Mehr anzeigen

Selbstständiger Überführungsfahrer um Darmstadt

DriiveMeDarmstadt
Quick Apply

DriiveMe simplifie la logistique automobile en Europe grâce à une plateforme digitale dédiée au déplacement, à la livraison et à l’inspection de véhicules.Werden Sie selbstständiger Überführungsfah... Mehr anzeigen

(Key) Account Manager Financial Services (all genders)

Exxeta AGDarmstadt, Germany

Du bist begeistert von Sales und IT-Consulting in der Finanzwelt? Dann nimmst du in unserem Team echten Einfluss in der Financial Services-Branche! Als Ansprechpartner:in für deine Kunden liegt die... Mehr anzeigen

 • Gesponsert

Administrator – Cost, Project & Contract Support

LeonardoESOC, Darmstadt, DE

We are looking for a motivated Administrator to provide support in cost centre management, procurement, reporting, and administrative coordination.The role involves preparing financial forecasts an... Mehr anzeigen

HGV Driver (Local) (m/f/x)

ArvatoMörfelden-Walldorf, Hessen, DE

ATC Computer Transport & Logistics GmbH.Hessenring 15L in 64546 Mörfelden-Walldorf.ATC is a global logistics, white-glove, and technical services specialist for data centres.For over 45 years, we'v... Mehr anzeigen

Teamlead Composite Production (m/f/d)

Wingcopter GmbHWeiterstadt, DE

As Teamlead Composite Production (m/f/d), you take operational and leadership responsibility for one of our key production areas.Your responsibilities include:.Planning, coordinating and steering d... Mehr anzeigen

After-Market Quality Test Engineer (m/f/d)

Da Vinci Engineering GmbHRaunheim, de

After-Market Quality Test Engineer (m/f/d).We are searching intelligent and innovative employees.If you are interested in working for a dynamic company with flat hierarchy, we look forward to recei... Mehr anzeigen

Senior Cloud & DevOps Engineer*

Accso – Accelerated Solutions GmbHDarmstadt, HE, DE

Du berätst zu Cloud-Native-Architekturen (z.Docker, Kubernetes, Prometheus), Infrastructure as Code (z.Du verantwortest, konzipierst, implementierst und betreibst moderne IT-Plattformen in Public C... Mehr anzeigen

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Service Delivery Manager

Service Delivery Manager

AXIANS EIDarmstadt, Germany, USA
Vor 9 Tagen
Stellenbeschreibung

The world is more connected than ever before and the pace of change is bewildering. We deliver the best combination of technology and services to enable our clients to fulfil the diverse needs of their customers. By fostering a deeply and personal relationship with our clients, we want to improve the lives of people and organizations.
Axians is the VINCI Energies brand dedicated to ICT and Digital Transformation. We’re present across 38 countries, with more than 17 000 employees and an annual revenue of more than 3.8 billion euros, in 2025.
The best of ICT with a human touch.

Why Join Axians European Institutions' Team?
Multicultural Environment 🌍: You will work alongside professionals from all over the world, fostering a diverse and enriching workplace.
Diverse Projects 📝: Engage in impactful projects with cutting-edge technological advancements facilitated by European Institutions.
Skill Development 🚀: Work in a knowledge-driven environment where you'll continually develop both technical and professional skills through exposure to complex projects.
Long-term Opportunities 🏆: Our partnerships with European Institutions offer stable, long-term roles where you can make a real difference on a European scale.
Contributing to European Initiatives 🏛️: Make a meaningful impact on regional and global challenges.

We are seeking a Service Delivery Manager to join our team in Darmstadt (Germany).

Responsibilities

  • Monitor, manage, and optimize SLA/SLT performance, ensuring service delivery meets agreed standards and business expectations;
  • Build and maintain strong client relationships, acting as the primary point of contact for service governance and operational discussions;
  • Identify opportunities for Continuous Service Improvement (CSI) and drive initiatives that enhance service quality, efficiency, and customer satisfaction;
  • Coordinate and manage service escalations, ensuring timely resolution of incidents and effective stakeholder communication;
  • Support internal and external audits, ensuring compliance with agreed processes, policies, and service management best practices.

Requirements

  • 5–8 years of experience in IT Service Management, preferably within a managed services or Service Desk environment;
  • Strong knowledge of ITIL v4 principles and best practices; ITIL certification is considered a plus;
  • Proven experience managing Service Desk services and client-facing support contracts;
  • Hands-on experience with Jira Service Management and related service management tools;
  • Strong communication, stakeholder management, and problem-solving skills;
  • Ability to work in a dynamic environment and manage multiple priorities effectively.

Miscellaneous

  • EU citizenship is required;
  • C1/C2 English is required (both written and spoken).
Does this sound like something for you? Please send your application to recruitment.axianslux@axians.com with the subject SDM.DV