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Delivery manager Jobs in Nalbach

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Delivery manager • nalbach

Zuletzt aktualisiert: vor 5 Tagen
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Senior Service Delivery Manager

Senior Service Delivery Manager

Proximus LuxembourgMettlach, DE
Proximus NXT Luxembourg supports all organizations in their digital transformation, by providing holistic ICT & Telecommunication solutions, as well as tailored managed services.With our partners a...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
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Service Delivery Leader (m / f)

Service Delivery Leader (m / f)

Arendt & MedernachMettlach, DE
Arendt & Medernach is the leading independent business law firm in Luxembourg with over 800 professionals.The firm’s international team of more than 450 legal experts represents Luxembourg and fore...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
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Product manager

Product manager

Post LuxembourgMettlach, DE
Premier opérateur de services postaux et de télécommunications du pays, POST offre également des services financiers et philatéliques. Participate in the creation of an up-to-date POST Courrier prod...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
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Project Manager

Project Manager

Institut National du Cancer (INC)Mettlach, DE
From 2026, possibility of evolution to full-time depending on company needs and employee performance).The Institut National du Cancer. INC) is a non-profit association established on June 25, 2015.T...Mehr anzeigenZuletzt aktualisiert: vor 19 Tagen
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Community Manager Intern

Community Manager Intern

MD Skin SolutionsMerzig, DE
Situated in the heart of Luxembourg,.European family-owned company known for its innovative approach to medical aesthetics. For over 15 years, we have been designing, developing, and distributing hi...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
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Manager (m / f / d)

Manager (m / f / d)

ButzemillenMerzig, DE
Diplomabschluss in den Bereichen Sozial- und Bildungswesen.Pünktlichkeit und Professionalität.Genauigkeit in der ArbeitFreundlich, teamfähig, selbstständig. Ehrlicher und offener Charakter.Sicherste...Mehr anzeigenZuletzt aktualisiert: vor 26 Tagen
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IT Project Manager

IT Project Manager

lux-AirportMerzig, DE
Airport - Société de l’Aéroport de Luxembourg SA.Your next professional destination.Do you know Luxembourg airport as a passenger? . Would you like to join our team?.Airport is the company that oper...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
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Junior Manager, Leaf & Product Development (m / f / d)

Junior Manager, Leaf & Product Development (m / f / d)

LandewyckMettlach, DE
Junior Manager, Leaf & Product Development.On top of our historical tobacco production activity, we have now embarked on an innovative journey to develop Next Generation Products that meet the dive...Mehr anzeigenZuletzt aktualisiert: vor 5 Tagen
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Investment Manager

Investment Manager

Bank Pictet & Cie (Europe) AG, succursale de LuxembourgMettlach, DE
Pictet is an investment-led service company, offering wealth management, asset management and related services.We are an independent investment partnership known for our long-term mindset, responsi...Mehr anzeigenZuletzt aktualisiert: vor 10 Tagen
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Change Manager (M / F)

Change Manager (M / F)

Banque Internationale à Luxembourg (BIL)Mettlach, DE
Founded in 1856, Banque Internationale à Luxembourg is the oldest multi-business bank in the Grand Duchy.From its foundation, the BIL has always played an active role in the development of the Luxe...Mehr anzeigenZuletzt aktualisiert: vor 10 Tagen
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Business Analyst M / F

Business Analyst M / F

FoyerMettlach, DE
CapitalatWork (part of the Foyer Group) is a dynamic and independent asset manager for private and professional clients.For 30 years, we have been building the added value of our clients' investmen...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
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Project Manager (m / f)

Project Manager (m / f)

IEEMerzig, DE
For over 30 years, we have been making sensing systems for the world’s major car manufacturers, expanding our expertise into building management and IoT. Headquartered in Luxembourg and with offices...Mehr anzeigenZuletzt aktualisiert: vor 11 Tagen
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Senior Project Manager (Luxembourg)

Senior Project Manager (Luxembourg)

Sogeti, part of CapgeminiMerzig, DE
At Sogeti, we believe the best is inside every one of us.Whether you are early in your career or at the top of your game, we’ll encourage you to fulfill your potential to be better.Through our shar...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
Category Manager (gn)

Category Manager (gn)

KOCH Solutions GmbHSaarland, Deutschland
Quick Apply
Mit Hauptsitz in Wadgassen und über 300 Jahren Ingenieurstradition bietet die KOCH Solutions Gruppe als globaler Partner für Materialtransportlösungen maßgeschneiderte Systeme, optimal abgestimmt a...Mehr anzeigenZuletzt aktualisiert: vor 24 Tagen
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Assistant Manager - Corporate Services

Assistant Manager - Corporate Services

People Solutions by ArhisMerzig, DE
With a tailor made approach and a commitment to integrity, we offer comprehensive services, from recruitment to talent management. ASSISTANT MANAGER - CORPORATE SERVICES.Our client is an independent...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
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Team Manager (M / W)

Team Manager (M / W)

BIONEXTMerzig, DE
Manage the sample collection team (recruitment, onboarding, training, performance reviews, skill development, scheduling, etc. Manage and participate in the department's and company's innovative pro...Mehr anzeigenZuletzt aktualisiert: vor 12 Tagen
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Senior Service Delivery Manager

Senior Service Delivery Manager

Proximus LuxembourgMettlach, DE
Vor 30+ Tagen
Stellenbeschreibung

About Proximus NXT

Proximus NXT Luxembourg supports all organizations in their digital transformation, by providing holistic ICT & Telecommunication solutions, as well as tailored managed services. With our partners and customers, we co-create opportunities and enable growth in a secure and sustainable manner. As a result of our unique expertise in next-gen IT services, mobile and advanced connectivity, we help our customers achieve their ambitions and realize their vision.

Together with them and our partners we implement sovereign and trusted solutions that make people work smarter.– www.proximusnxt.lu

Your mission :

The Senior Service Delivery Manager is responsible for supervising and coordinating activities in the execution of a services contract (or multiple contracts depending on the volume and complexity of the services provided).

The Senior Service Delivery Manager is responsible for ensuring that our service delivery teams deliver an exceptional customer experience.

Main responsibilities :

  • Own and oversee client commitments
  • Create and maintain the functional team
  • Create and maintain the client relationship
  • Control contract operational financial performance

Areas of Responsibility and Activities :

Own and oversee client commitments

  • Understand the technical architecture / technologies and interactions between architecture / technology components
  • Take accountability for service delivery performance, including
  • Incident Management & Requests Management

    Effective handling of tickets within defined service levels

  • Formalise critical incidents reports
  • Manage service requests catalog
  • Problem management & Change Management
  • Compliant usage of Problem / Change Management

  • Configuration Management
  • Data quality of the Configuration Management database

  • Compliance of Operations to security standards
  • Monitor defined KPIs across several technologies and implement action plans when metrics fall below agreed KPIs
  • Ensure that systems, procedures, and methodologies are in place to support outstanding service delivery
  • Take ownership of critical incidents, coordinate with resolution parties, and establish effective communication between stakeholders for post-incident reviews
  • Provide accurate and regular reports on performance of the service delivery
  • Create and maintain the functional team

  • Lead the operational governance
  • Orchestrate the service delivery teams, manage conflicts, and ensure the team's processes and tasks are carried out efficiently
  • Build strong relationship with teams and stakeholders to enable effective dialogue exchange between departments
  • Create and maintain the client relationship

  • Identify operational stakeholders at client
  • Establish a long term and sustainable relationship with the client
  • Ensure that client satisfaction is measured against compliant indicators and that improvement plans are implemented
  • Identify new business opportunities and transfer those to commercial team
  • Control contract operational financial performance

  • Manage the contract and the client by complying with the defined budget, while ensuring alignment with contractual commitments
  • Track and validate team time registration on contract
  • Report and validate resource unit consumption
  • Your profile :

  • Education / training (or equivalent level) : Bac +5 / Master in Information Technology or proven experience in technical position for at least 8 years
  • Experience(s) required : Experience of at least 5 years in IT Service Management and Service Delivery
  • Fluency in French and English is required.
  • German and Luxembourgish are a plus
  • Technical Knowledge / Skills

  • General technical knowledge – IT infrastructure and Cloud
  • ITIL certification
  • Knowledge of Project Management methods
  • Ability to read, analyses and interpret contracts
  • Good computer skills and the ability to use business support software
  • MS Excel-Word-PowerPoint, Visio, …)

    Soft Skills

  • Customer oriented
  • Analytical skills (structure and formalization of reports and processes)
  • Teamwork skills and attention to detail
  • Solutions orientated and commercial mind-set
  • Ability to manage and prioritise tasks efficiently
  • Autonomy of judgment, actions and initiatives
  • Ability to demonstrate initiative and a proactive approach to daily tasks
  • Continuous improvement mind-set and constant seek for automation
  • Our offer :

    A professional and stimulating work environment in the IT & telecom sector. Multiple career opportunities within the Proximus Group at national and international level, cutting-edge training in new technologies, a wealth of recognized expertise. We also offer an attractive salary package and many other benefits.

    Our company is an equal opportunity employer, valuing diversity in all its forms. We firmly believe that each individual brings a unique richness to our teams, and we are committed to creating an inclusive environment where every voice counts.

    If at the end of the process your application is successful, you will be asked to provide an extract from your criminal record. Your personal information will be handled in compliance with applicable data protection laws.