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Zuletzt aktualisiert: vor 8 Stunden
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Senior Service Delivery Manager

Senior Service Delivery Manager

Proximus LuxembourgBiesdorf, DE
Proximus NXT Luxembourg supports all organizations in their digital transformation, by providing holistic ICT & Telecommunication solutions, as well as tailored managed services.With our partners a...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
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Service Delivery Leader (m / f)

Service Delivery Leader (m / f)

Arendt & MedernachBiesdorf, DE
Arendt & Medernach is the leading independent business law firm in Luxembourg with over 800 professionals.The firm’s international team of more than 450 legal experts represents Luxembourg and fore...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
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SAP Functional Support Engineer (Production Planning module)

SAP Functional Support Engineer (Production Planning module)

RotarexBiesdorf, DE
Since 1922, Rotarex has been the world leader in cylinder valves, regulators, and equipment for all gas applications.Rotarex is the partner of choice for many industries : semiconductor, medical, re...Mehr anzeigenZuletzt aktualisiert: vor 14 Tagen
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Experienced Auditor - From January 2026 - French & English Speaking

Experienced Auditor - From January 2026 - French & English Speaking

Grant Thornton LuxembourgBiesdorf, DE
Company’s office, client’s office, homeworking, satellite offices.Luxembourg Hamm / Client offices.Ready to start your next challenge?. Grant Thornton Luxembourg is currently seeking an .Working at ...Mehr anzeigenZuletzt aktualisiert: vor 26 Tagen
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Ee Responsabel an ee Responsabel adjoint (M / F / D) - Crèche Iermsdref - CDI - 40h (5345)

Ee Responsabel an ee Responsabel adjoint (M / F / D) - Crèche Iermsdref - CDI - 40h (5345)

Croix-Rouge luxembourgeoiseBiesdorf, DE
Ee Responsabel an ee Responsabel adjoint (M / F / D) - .Fir seng nei Crèche zu Iermsdref op Basis vun engem CDI mat 40 Stonnen / Woch. Hutt Dir Loscht Kanner am Alter vun 3 Méint bis 4 Joer op enger spill...Mehr anzeigenZuletzt aktualisiert: vor 17 Tagen
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HR Business Partner (m / f)

HR Business Partner (m / f)

BDO LuxembourgBiesdorf, DE
BDO in Luxembourg is looking for an.BDO is present in over 166 countries, and we offer an extensive range of services in the areas of Audit, Tax, Advisory, Accounting, Business Services and Outsour...Mehr anzeigenZuletzt aktualisiert: vor 24 Tagen
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Android Developer

Android Developer

Technology PartnerBiesdorf, DE
Technology Partner has been offering these IT services to Luxembourg companies since 2018.We support and advise our customers in the development and implementation of innovative projects in various...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
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Elektromeister als Bauleiter / Projektleiter (w / m / d) für Infrastrukturprojekte - STR

Elektromeister als Bauleiter / Projektleiter (w / m / d) für Infrastrukturprojekte - STR

HÖRMANN Kommunikation & Netze GmbH KarriereStrausberg, Germany
Als Teil der HÖRMANN Gruppe sind wir, die HÖRMANN Kommunikation & Netze GmbH, ein technischer Dienstleister in den Bereichen Kommunikations- und Bahntechnik, Industrieanlagenbau, Leitungsbau und re...Mehr anzeigenZuletzt aktualisiert: vor 26 Tagen
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(Senior) HR Business Partner (M / F)

(Senior) HR Business Partner (M / F)

Banque Internationale à Luxembourg (BIL)Biesdorf, DE
Founded in 1856, Banque Internationale à Luxembourg is the oldest multi-business bank in the Grand Duchy.From its foundation, the BIL has always played an active role in the development of the Luxe...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
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Senior Consultant, Private Equity

Senior Consultant, Private Equity

NORTHERN TRUSTBiesdorf, DE
Senior Consultant, Private Equity.Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since 1889.Northern Trus...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
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(Junior) Key Account Manager - Remote (m / w / d)

(Junior) Key Account Manager - Remote (m / w / d)

PflegiaBernau bei Berlin, Deutschland
Homeoffice
Pflegia ist ein dynamisches Social-Scale-Up aus Berlin, das seit 2019 die Zukunft der Personalvermittlung im Gesundheitswesen revolutioniert!. Talente mit den richtigen Arbeitgebern.Seiten maßgeschn...Mehr anzeigenZuletzt aktualisiert: vor 5 Tagen
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HR Business Partner (m / w / d)

HR Business Partner (m / w / d)

LOSCH LuxembourgBiesdorf, DE
Sie beraten und unterstützen den HR & General Services Director hinsichtlich der Umsetzung von strategischen und operationellen Entscheidungen / Maßnahmen. Sie übernehmen die Leitung von HR-Projekten ...Mehr anzeigenZuletzt aktualisiert: vor 8 Stunden
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Accounting Manager - Work Closely with the Partner

Accounting Manager - Work Closely with the Partner

AbiomisBiesdorf, DE
Accounting Manager – Work Closely with the Partner.Dear Accountants in Luxembourg, I’m glad to present today’s job opportunity for one of our partners, who is currently seeking an.Our partner provi...Mehr anzeigenZuletzt aktualisiert: vor 26 Tagen
Projektleiter Holzbau (m / w / d)

Projektleiter Holzbau (m / w / d)

BECKER + PARTNER PartGBrandenburg
Zu jeder Zeit hat die Firma auf modernste Technik, Innovation und Expansion gesetzt.Eingebettet in einen großen familiengeführten Baustoffhersteller sind die Weichen für weiteres gesundes Wachstum ...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
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Junior for our Audit Delivery Centers Team (M / F / D)

Junior for our Audit Delivery Centers Team (M / F / D)

Deloitte LuxembourgBiesdorf, DE
With more than 180 partners and 2,700 employees, Deloitte Luxembourg is one of the Grand Duchy's largest, strongest and oldest professional services firms. For 75 years, our talented teams have been...Mehr anzeigenZuletzt aktualisiert: vor 13 Tagen
Helfer •in im Garten- & Landschaftsbau (GaLa-Bau)

Helfer •in im Garten- & Landschaftsbau (GaLa-Bau)

WunschmontageFredersdorf-Vogelsdorf, Brandenburg, Germany
Quick Apply
Du unterstützt bei dem Bau und der Anlage von Außen- und Grünanlagen.Du unterstützt bei der Sanierung und Umgestaltung von vorhandenen Grünanlagen. Du hilfst bei Pflaster-, Mauer- und Steinsetzarbei...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
Hauskauf-Berater (m / w / d) für den Haus-Verkauf in MOL und Berlin

Hauskauf-Berater (m / w / d) für den Haus-Verkauf in MOL und Berlin

WERTBESTAENDIG-HAUS GmbHAltlandsberg, Brandenburg, Germany
Quick Apply
Die Town & Country Haus Lizenzgeber GmbH ist seit 2009 Deutschlands meistgebautes Markenhaus.Mit der Erfahrung von mehr als 40. Häusern sind wir der starke Partner für Familien, die keine oder ...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
Finanzbuchhalter / in (m / w / d) bei Berlin-Marzahn

Finanzbuchhalter / in (m / w / d) bei Berlin-Marzahn

Schneider & Partner Computervernetzung GmbHAhrensfelde, Brandenburg, Deutschland
2.000,00 € monatlich
Quick Apply
Finanzbuchhalter / in (m / w / d) bei Berlin-Marzahn bei Schneider & Partner Computervernetzung GmbH | softgarden.Finanzbuchhalter / in (m / w / d) bei Berlin-Marzahn. Schneider & Partner Computerverne...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
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Service Delivery Manager - Elektromobilitt (m / w / d)

Service Delivery Manager - Elektromobilitt (m / w / d)

Parkstrom GmbHStrausberg, Germany
Jahre) im IT-Support, sowie Erfahrung als Projektmanager im IT-Bereich auf Kunden- oder Dienstleisterseite.Einen versierten Umgang mit den gngigen Servicemanagement-Tools wie z.Einen erfolgreichen ...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
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Cloud Solution architect

Cloud Solution architect

ARHS Group Part of AccentureBiesdorf, DE
Want to skyrocket your career with a rock-solid company?.With over 2500 employees, we’re still growing and searching for new colleagues who appreciate working on challenging projects with new techn...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
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Senior Service Delivery Manager

Senior Service Delivery Manager

Proximus LuxembourgBiesdorf, DE
Vor 30+ Tagen
Stellenbeschreibung

About Proximus NXT

Proximus NXT Luxembourg supports all organizations in their digital transformation, by providing holistic ICT & Telecommunication solutions, as well as tailored managed services. With our partners and customers, we co-create opportunities and enable growth in a secure and sustainable manner. As a result of our unique expertise in next-gen IT services, mobile and advanced connectivity, we help our customers achieve their ambitions and realize their vision.

Together with them and our partners we implement sovereign and trusted solutions that make people work smarter.– www.proximusnxt.lu

Your mission :

The Senior Service Delivery Manager is responsible for supervising and coordinating activities in the execution of a services contract (or multiple contracts depending on the volume and complexity of the services provided).

The Senior Service Delivery Manager is responsible for ensuring that our service delivery teams deliver an exceptional customer experience.

Main responsibilities :

  • Own and oversee client commitments
  • Create and maintain the functional team
  • Create and maintain the client relationship
  • Control contract operational financial performance

Areas of Responsibility and Activities :

Own and oversee client commitments

  • Understand the technical architecture / technologies and interactions between architecture / technology components
  • Take accountability for service delivery performance, including
  • Incident Management & Requests Management

    Effective handling of tickets within defined service levels

  • Formalise critical incidents reports
  • Manage service requests catalog
  • Problem management & Change Management
  • Compliant usage of Problem / Change Management

  • Configuration Management
  • Data quality of the Configuration Management database

  • Compliance of Operations to security standards
  • Monitor defined KPIs across several technologies and implement action plans when metrics fall below agreed KPIs
  • Ensure that systems, procedures, and methodologies are in place to support outstanding service delivery
  • Take ownership of critical incidents, coordinate with resolution parties, and establish effective communication between stakeholders for post-incident reviews
  • Provide accurate and regular reports on performance of the service delivery
  • Create and maintain the functional team

  • Lead the operational governance
  • Orchestrate the service delivery teams, manage conflicts, and ensure the team's processes and tasks are carried out efficiently
  • Build strong relationship with teams and stakeholders to enable effective dialogue exchange between departments
  • Create and maintain the client relationship

  • Identify operational stakeholders at client
  • Establish a long term and sustainable relationship with the client
  • Ensure that client satisfaction is measured against compliant indicators and that improvement plans are implemented
  • Identify new business opportunities and transfer those to commercial team
  • Control contract operational financial performance

  • Manage the contract and the client by complying with the defined budget, while ensuring alignment with contractual commitments
  • Track and validate team time registration on contract
  • Report and validate resource unit consumption
  • Your profile :

  • Education / training (or equivalent level) : Bac +5 / Master in Information Technology or proven experience in technical position for at least 8 years
  • Experience(s) required : Experience of at least 5 years in IT Service Management and Service Delivery
  • Fluency in French and English is required.
  • German and Luxembourgish are a plus
  • Technical Knowledge / Skills

  • General technical knowledge – IT infrastructure and Cloud
  • ITIL certification
  • Knowledge of Project Management methods
  • Ability to read, analyses and interpret contracts
  • Good computer skills and the ability to use business support software
  • MS Excel-Word-PowerPoint, Visio, …)

    Soft Skills

  • Customer oriented
  • Analytical skills (structure and formalization of reports and processes)
  • Teamwork skills and attention to detail
  • Solutions orientated and commercial mind-set
  • Ability to manage and prioritise tasks efficiently
  • Autonomy of judgment, actions and initiatives
  • Ability to demonstrate initiative and a proactive approach to daily tasks
  • Continuous improvement mind-set and constant seek for automation
  • Our offer :

    A professional and stimulating work environment in the IT & telecom sector. Multiple career opportunities within the Proximus Group at national and international level, cutting-edge training in new technologies, a wealth of recognized expertise. We also offer an attractive salary package and many other benefits.

    Our company is an equal opportunity employer, valuing diversity in all its forms. We firmly believe that each individual brings a unique richness to our teams, and we are committed to creating an inclusive environment where every voice counts.

    If at the end of the process your application is successful, you will be asked to provide an extract from your criminal record. Your personal information will be handled in compliance with applicable data protection laws.