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ServiceNow Architect
ARHS Group Part of AccentureKonz, DE Want to skyrocket your career with a rock-solid company?.With over 2500 employees, we’re still growing and searching for new colleagues who appreciate working on challenging projects with new techn...Mehr anzeigenZuletzt aktualisiert: vor 5 Tagen
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Video Editor / Motion Designer / Graphic Designer (f / h / d)
Moovijob.comKonz, DE Job, Training and Careers events in Luxembourg, is currently looking for new members of staff.Are you passionate about visual creation and video editing? Then join our team and give life to innovat...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
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ServiceNow Architect
ARHS Group Part of AccentureKonz, DEVor 5 Tagen
Stellenbeschreibung5+ years of experience in ServiceNow architecture and ITSM implementations, with a strong focus on Service Operation & Transition Extensive hands-on experience with ServiceNow ITSM modules, including Incident, Problem, Request, Change, and Configuration Management (CMDB) Expertise in ServiceNow scripting (JavaScript, Glide API), REST / SOAP integrations, and UI customization Strong ITIL knowledge and experience implementing ITIL-based workflows in ServiceNow Proven ability to design and implement ServiceNow CMDB governance models, ensuring data integrity and process automation Experience in large-scale IT operations, preferably in public sector or enterprise IT environments ServiceNow Certified System Administrator (CSA) or Certified Implementation Specialist (CIS) – ITSM / CMDB / Change Management Experience working in Agile (SAFe, Scrum) environments Knowledge of cloud technologies (AWS, Azure, GCP) and their integration with ServiceNow Familiarity with DevSecOps practices and CI / CD automation Understanding of enterprise ITSM governance and compliance frameworks Ability to communicate complex technical concepts to both technical and non-technical stakeholders Fluency in English is required
Want to skyrocket your career with a rock-solid company?
With over 2500 employees, we’re still growing and searching for new colleagues who appreciate working on challenging projects with new technologies and methodologies in a professional & enthusiastic environment! Join us and take your career to the next level!
ARHS Group - Part of Accenture is looking for a ServiceNow Architect (M / F) ! As a ServiceNow architect, you will be in charge of designing, implementing, and optimizing IT Service Management (ITSM) solutions within ServiceNow.
Key Responsibilities :
- Design and implement ServiceNow ITSM solutions that address Service Operation and Transition needs, ensuring seamless integration with existing IT processes
- Define CMDB governance policies, ensuring data accuracy, relationships, reconciliation, and compliance with ITIL best practices
- Provide guidance on Change Management policies, ensuring controlled and risk-mitigated changes across the IT landscape
- Ensure that ServiceNow solutions support SLA / KPI compliance and processes workflows
- Lead the development of automated workflows for Incident, Problem, Request, Change, and Configuration Management
- Leverage ServiceNow Flow Designer, Workflow Editor, and Orchestration to streamline service processes
- Ensure CMDB is effectively integrated with asset management and service discovery solutions
- Optimize ServiceNow implementations to align with budgetary constraints while ensuring maximum operational value
- Act as a subject matter expert for ServiceNow ITSM, providing technical leadership to internal teams and stakeholders
- Offer guidance on best practices for ServiceNow implementation and ITIL process integration
- Assess existing ITSM processes and recommend enhancements through ServiceNow adoption
- Own the ServiceNow architecture and governance throughout the solution lifecycle
- Act as a key escalation point for technical issues related to ServiceNow ITSM workflows
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