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ServiceNow Architect
ARHS Group Part of AccentureMettlach, DE Want to skyrocket your career with a rock-solid company?.With over 2500 employees, we’re still growing and searching for new colleagues who appreciate working on challenging projects with new techn...Mehr anzeigenZuletzt aktualisiert: vor 25 Tagen
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ServiceNow Architect
ARHS Group Part of AccentureMettlach, DEVor 25 Tagen
Stellenbeschreibung5+ years of experience in ServiceNow architecture and ITSM implementations, with a strong focus on Service Operation & Transition Extensive hands-on experience with ServiceNow ITSM modules, including Incident, Problem, Request, Change, and Configuration Management (CMDB) Expertise in ServiceNow scripting (JavaScript, Glide API), REST / SOAP integrations, and UI customization Strong ITIL knowledge and experience implementing ITIL-based workflows in ServiceNow Proven ability to design and implement ServiceNow CMDB governance models, ensuring data integrity and process automation Experience in large-scale IT operations, preferably in public sector or enterprise IT environments ServiceNow Certified System Administrator (CSA) or Certified Implementation Specialist (CIS) – ITSM / CMDB / Change Management Experience working in Agile (SAFe, Scrum) environments Knowledge of cloud technologies (AWS, Azure, GCP) and their integration with ServiceNow Familiarity with DevSecOps practices and CI / CD automation Understanding of enterprise ITSM governance and compliance frameworks Ability to communicate complex technical concepts to both technical and non-technical stakeholders Fluency in English is required
Want to skyrocket your career with a rock-solid company?
With over 2500 employees, we’re still growing and searching for new colleagues who appreciate working on challenging projects with new technologies and methodologies in a professional & enthusiastic environment! Join us and take your career to the next level!
ARHS Group - Part of Accenture is looking for a ServiceNow Architect (M / F) ! As a ServiceNow architect, you will be in charge of designing, implementing, and optimizing IT Service Management (ITSM) solutions within ServiceNow.
Key Responsibilities :
- Design and implement ServiceNow ITSM solutions that address Service Operation and Transition needs, ensuring seamless integration with existing IT processes
- Define CMDB governance policies, ensuring data accuracy, relationships, reconciliation, and compliance with ITIL best practices
- Provide guidance on Change Management policies, ensuring controlled and risk-mitigated changes across the IT landscape
- Ensure that ServiceNow solutions support SLA / KPI compliance and processes workflows
- Lead the development of automated workflows for Incident, Problem, Request, Change, and Configuration Management
- Leverage ServiceNow Flow Designer, Workflow Editor, and Orchestration to streamline service processes
- Ensure CMDB is effectively integrated with asset management and service discovery solutions
- Optimize ServiceNow implementations to align with budgetary constraints while ensuring maximum operational value
- Act as a subject matter expert for ServiceNow ITSM, providing technical leadership to internal teams and stakeholders
- Offer guidance on best practices for ServiceNow implementation and ITIL process integration
- Assess existing ITSM processes and recommend enhancements through ServiceNow adoption
- Own the ServiceNow architecture and governance throughout the solution lifecycle
- Act as a key escalation point for technical issues related to ServiceNow ITSM workflows
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