Responsibilities / Tasks

Become part of our "cool" team!

We are a dedicated team that develops sustainable solutions for a better world and supports our customers in achieving their sustainability goals. Our mission is to create innovative technologies and products that have a positive impact on both the environment and society.

GEA Heating & Refrigeration Technologies is a leading global manufacturer of components for industrial heating and cooling technology and other systems, in particular compressors, units, liquid chillers and heat pumps. We offer high-quality technical solutions for the food and beverage, dairy processing, oil and gas, marine and other industries.

We are looking for a motivated Digital Service Engineer Heating & Refrigeration (f / m / d) to start as soon as possible.

As Digital Service Engineer Heating & Refrigeration (f / m / d) you will bring your industrial refrigeration know-how to remotely observe and monitor our customer’s equipment and support those who are using our digital products.

We offer you the opportunity to contribute your specialist knowledge and provide our customers (national and international) with optimum support. Take this opportunity to take the next step in your career with us and become part of our team

Your responsibilites :

Troubleshoot technical issues and provide solutions via remote communication channels. Provide remote technical assistance to field technicians and customers via preventive maintenance

Interpret remote monitoring data to generate reports, highlighting equipment health, trends, and maintenance recommendations

Deliver proactive supervision based on cloud-based digital remote monitoring tools and analytics software that optimize availability of customer’s connected assets

Coordinate remote and on-site activities to optimize maintenance schedules and resources. Collect feedback from on-site visits to check accuracy of prediction

Jointly work with data analysts to interpret data patterns and understand the underlying causes in the installations of the customer. Contribute to the enhancement of remote monitoring tools and digital products

Develop content structure for recommendation database that makes best in class troubleshooting procedures available

Liaise with other teams within the organization, including service and engineering, to exchange knowledge and ensure client requirements are met

Conduct training sessions for clients and internal teams on the proper use of digital tools for proactive maintenance

Your Profile / Qualifications

Qualifications : Apprenticeship as a Mechatronics technician for refrigeration technology (m / f / d) or a comparable qualification with professional experience

Working experience : Multiple years’ experience as a (field) service engineer, ideally for industrial heating and refrigeration technologies

Driving license and willingness to travel : a valid class 3 driving license is required, as is a willingness to work on customer assignments nationwide (est. 10% travel time)

Technical knowledge : You should have knowledge of measurement, control and regulation technology. Good user knowledge of MS Office is also important.

Language skills : good English skills, German is of advantage

We Offer :

Reduced time on the road as you will be mostly supporting our customers remotely

Dedicated onboarding period of the new digital tools and systems you will be using

A collectively agreed, permanent employment relationship with 35h full-time hours

Day off for volunteer work and global bonus program

Work-life balance through hybrid working and flexible working hours

A highly motivated and internationally agile power team

30 vacation days

The freedom to make your own decisions and take responsibility

Individual training and promotion opportunities in a really "cool" company