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2025-0033 NATO Enterp. Directory Svc Operational Svc Supp (CTS) GERMANY - 24 Feb

2025-0033 NATO Enterp. Directory Svc Operational Svc Supp (CTS) GERMANY - 24 Feb

Park Lane RecruitmentGermany, BE
NATO Enterprise Directory Service – Operational Service Support.NATO Communication and Information Agency (NCIA) provides end-user services to customers throughout NATO.These end-users servic...Mehr anzeigenZuletzt aktualisiert: vor 3 Tagen
Production Planner (m / f / d)

Production Planner (m / f / d)

GULP – experts unitedWeßling, Oberbayern
Time for change - time for a new job! You are an.Then stop searching! We offer the job you are looking for : Our subsidiary Randstad professional solutions offers a secure job, fair compensation and...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
  • Gesponsert
Projektleiter (m / w / d) im Messe- / Eventbau

Projektleiter (m / w / d) im Messe- / Eventbau

Zeeh Design GmbHPuchheim, Germany
Wir entwickeln einzigartige Ideen mit Leidenschaft.Du auch? Dann warten auf Dich abwechslungsreiche Aufgaben als Projektleitung Messebau, am Standort Puchheim (bei München).Du bist der Dreh- und An...Mehr anzeigenZuletzt aktualisiert: vor 15 Tagen
Spülhilfe (m / w / d)

Spülhilfe (m / w / d)

AramarkWeßling, BY, DE
Das ist unsere klare Botschaft – für alle Teamspieler : innen!.Was kann es Schöneres geben, als an einem Ort zu arbeiten, an dem man herzlich willkommen ist? Bei uns erfährst Du Freundlichkeit, hast ...Mehr anzeigenZuletzt aktualisiert: vor 23 Tagen
Auszubildender Kaufmann für Marketingkommunikation (w / m / d) ab 2025

Auszubildender Kaufmann für Marketingkommunikation (w / m / d) ab 2025

Haas FertigbauNiederbayern
Einsatzort 84326 Falkenberg Region Niederbayern Einstellungstermin 01.Arbeitszeit Vollzeit Einstiegsart Ausbildung Arbeitsbereich Verwaltung. Dabei steuerst Du die gesamte Umsetzung der Maßnahmen : D...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
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Master Student in Computer Science, Computer Engineering, Electrical Engineering (f / m / x) - Forschung, Ingenieur

Master Student in Computer Science, Computer Engineering, Electrical Engineering (f / m / x) - Forschung, Ingenieur

Deutsches Zentrum für Luft- und Raumfahrt (DLR)Weßling, DE
Steigen Sie ein in die faszinierende Welt des Deutschen Zentrums für Luft- und Raumfahrt (DLR), um mit Forschung und Innovation die Zukunft mitzugestalten! Mit dem Know-how und der Neugier uns...Mehr anzeigenZuletzt aktualisiert: vor 6 Tagen
OPP - Fertigungsplaner (m / w / d) Maintenance / OPP - Production Planner (m / f / d) Maintenance

OPP - Fertigungsplaner (m / w / d) Maintenance / OPP - Production Planner (m / f / d) Maintenance

AMMGroupOberpfaffenhofen, Munich, Germany
IPC / Normen - Erstellung von Controlling Reports (intern und extern) - Aufbereiten der relevanten Daten für die RechnungserstellungQualifikation : • Abgeschlossene technische Berufsausbild...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
Teamleitung Personalbetreuung (m / w / d)

Teamleitung Personalbetreuung (m / w / d)

Klinikum StarnbergStarnberg
Die Starnberger Kliniken GmbH ist ein Klinikverbund des Landkreises Starnberg und beschäftigt rund 2000 Mitarbeiter an verschiedenen Standorten. Der Personalservice ist in der Holding organisiert un...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
1,5 jährige Ausbildung zum Qualifizierten Pflegeassistent (m / w / d) im Pflegeheim Diedorf in Diedorf

1,5 jährige Ausbildung zum Qualifizierten Pflegeassistent (m / w / d) im Pflegeheim Diedorf in Diedorf

Kursana-GruppeBayern, DE
Starten Sie Ihre Ausbildung bei einem global operierenden Multidienstleister und werden Sie Teil eines Teams von über 63. Dauer : Je nach Bundesland 12, 18 oder 24 Monate in Vollzeit.Perspektive...Mehr anzeigenZuletzt aktualisiert: vor 12 Tagen
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Ausbildung zum Technischen Produktdesigner (m / w / d)

Ausbildung zum Technischen Produktdesigner (m / w / d)

Thermo Fisher Scientific Germany B.V.Germering
Unternehmen im Dienste der Wissenschaft mit einem Jahresumsatz von rund 40 Milliarden US-Dollar.Unsere Mission ist es, unsere Kunden dabei zu unterstützen, die Welt gesünder, sauberer und sicherer ...Mehr anzeigenZuletzt aktualisiert: vor 15 Tagen
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PAYBACK Promo! 03.03.-28.06.! 69 Einsatztage! PLZ 82!

PAYBACK Promo! 03.03.-28.06.! 69 Einsatztage! PLZ 82!

BETTER DAY event & promotion GmbHGilching, Deutschland
140,00 € stündlich
Wir suchen Promoter : innen, die uns bei unserer Dauerpromotion für PAYBACK zwischen dem 03.Für PAYBACK suchen wir Promoter : innen, die uns zwischen dem 03. Juni in der REGION-SÜDBAYERN (PLZ 82) unters...Mehr anzeigenZuletzt aktualisiert: vor 1 Tag
Material Planner (m / w / d)

Material Planner (m / w / d)

emersonBavaria, Germany
In unseren Niederlassungen in der Schweiz, Deutschland, China und USA entstehen Produkte, die in allen produzierenden Branchen zum Einsatz kommen. Von Automotive über Konsumgüter, Lebensmittel, Masc...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
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Sous Chef (m / w / d)

Sous Chef (m / w / d)

Aramark Holding Deutschland GmbHBerg Starnberger See, Deutschland
Herzlich willkommen bei Aramark!.Als Full-Service-Caterer zählen wir in Deutschland zu den führenden Dienstleistern auf diesem Markt. Mitarbeitende sind bundesweit für uns tätig.Als zweitgrößtes Cat...Mehr anzeigenZuletzt aktualisiert: vor 4 Tagen
Business lawyer (m / f / d) specialising in compliance

Business lawyer (m / f / d) specialising in compliance

ValeoGilching
Vollzeit
You support and advise the management in ensuring compliance requirements are met and on all relevant compliance issues.You will ensure transparency regarding the relevant regulations through audit...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
Diese Stelle ist in deinem Land nicht verfügbar.
2025-0033 NATO Enterp. Directory Svc Operational Svc Supp (CTS) GERMANY - 24 Feb

2025-0033 NATO Enterp. Directory Svc Operational Svc Supp (CTS) GERMANY - 24 Feb

Park Lane RecruitmentGermany, BE
Vor 3 Tagen
Stellenbeschreibung

Deadline Date :  Tuesday 25 February 2025

Requirement :   NATO Enterprise Directory Service – Operational Service Support

Location :  Wesel, GERMANY

Full Time On-Site :   Yes

Time On-Site :   100%

Not to Exceed :  172,800

Required Start Date :   24 March 2025

Required Security Clearance :  NATO Cosmic Top Secret

Introduction :

NATO Communication and Information Agency (NCIA) provides end-user services to customers throughout NATO. These end-users services are supported by NATO Enterprise Directory Services provided by the NATO Infrastructure Services Centre (NISC) Business Area of NCIA. All services provided by NCIA, regardless of whether they are end-user services or supporting services, are under the responsibility of Service Delivery Managers (SDM).

The NATO Infrastructure Service Centre (NISC) Business Area Lead (BAL) is accountable for planning and executing the full lifecycle management activities (design, transition and operations) for the identified area of responsibility. NISC provides generic, domain independent, technical functionality that enables and facilitates the operation and use of Information Technology resources. NISC services (including : subject matter expertise; acquisition; project management, operations and maintenance; and, disposal) are provided in the following technical domains : Network Services (to include routing, switching and transmission services), infrastructure hosting, storage and processing, infrastructure networking, HW and SW management, databases and web platform services, as well as identity management. Services are provided throughout the lifecycle to both internal and external customers in both static and deployable settings.

Objectives :

The main objectives of this statement of work can be summarized as follows :

  • Ensure high-quality, continuous support for DCIS service
  • Provide continuous monitoring and pro-active administration of the DCIS service
  • Develop and deploy iterative updates to the DCIS services, aligning with evolving business requirements.

This SOW covers the Operations and Maintenance (O&M) of NATO Enterprise Directory Services across multiple security domains (NU, MS, NS).

Scope of Work : Support activities :

  • Direct 1st and 2nd level fault resolution on Network Elements to sectors, sites and the Service Area routing cells;
  • Responsible for the delivery of 3rd level technical support for Network Services;
  • Perform fault diagnosis using the Network Management Systems;
  • Coordinate with sites for Transmission, Routing and Switching elements centralization, standardization and best practices;
  • Liaise with other organizations and NCIA business areas for fault rectification activities;
  • Supervise and carry out routine maintenance of Network infrastructure, management appliances and other NATO Network equipment;
  • Ensure appropriate actions are taken to resolve incidents and problems in the Routing and Switching as well as in the Transmission service architectures;
  • Ensure that network performance of IP traffic is monitored, reviewed and fine-tuned where appropriate;
  • Ensure the implementation of agreed remedies and preventative measures;
  • Coordinate and perform rioting infrastructure design, configuration and maintenance activities for all NATO exercise scenarios;
  • Complete any changes to the system documentation;
  • Complete backups and restores of Network core devices;
  • Investigate and propose long term solutions to encountered equipment and configuration problems to the Cell Head;
  • Direct the work undertaken by the cell technicians;
  • Deputize for higher grade staff, if required;
  • On-Call Support and Responsibilities :

  • The Contractor’s personnel will participate in a rotation-based on-call system with the Purchaser’s staff
  • On-call activities are considered delivery-based and part of the monthly sprint cycle
  • On-Call Rotation Schedule :

  • The schedule will be defined during sprint planning and will outline who is responsible for on-call activities duties each week
  • On-call shifts will cover critical issues outside the normal working hours
  • The Contractor’s personnel would cover maximum 2 weeks per month.
  • On-Call Responsibilities :

  • Responding to urgent incidents or requests during the designated on-call hours
  • Resolving high-priority incidents to ensure minimal downtime and quick resolution
  • Documenting any on-call activities, including actions taken to resolve issues
  • Corrdination and Reporting :

  • The Contractor shall deliver services on-site at NCIA premises in FSP1 Wesel Germany.
  • The contractor shall report to the Service Delivery Manager (or deputy).
  • The Contractor shall participate in daily status update meetings, activity planning and other meetings as instructed, physically in the office, or in person via electronic means using Conference Call capabilities, according to Service Delivery Manager (or deputy) instructions.
  • For each sprint to be considered as complete and payable, the contractor must report the outcome of his / her work during the sprint, first verbally during the retrospective meeting and then in writing, within three (3) working days after the sprint’s end date. A report in the format of a short email shall be sent to NCIA POC (Service Delivery Manager (or deputy)) briefly mentioning the work held and the achievements during the sprint.
  • Security :

  • Performance of the services described in this SOW require a valid NATO SECRET security clearance prior to the start of the engagement and obtain COSMIC TOP SECRET during the first year of the execution of deliverables under this SoW
  • The Contractor SHALL ensure that all the Contractor staff or anyone working under the remit of the Contractor requiring recurring access to on-site locations for the delivery of the services under this SoW, have a valid NATO Personal Security Clearance at least to the NATO COSMIC TOP SECRET level.
  • Constraints :

    All the documentation provided under this statement of work will be based on NCIA templates or agreed with project point of contact

    All scripts, documentation and required code will be stored under configuration management and / or in the provided NCIA tools.

    Practical Arrangements :

  • This is a deliverables-based contract
  • The contractor shall provide services On-site in FSP1 Wesel Germany.. Exceptional off- site activities to support service delivery can also be arranged with the line manager and approval on sprint activities which do not require physical presence on-site.
  • There may be requirements to travel to other sites within NATO for completing these tasks
  • Travel costs are out of scope and will be borne by the NCIA separately in accordance to the provisions of the AAS+ Framework Contract
  • The work depicted in this SOW is to be performed by ONE contractor.
  • The contractor personnel need to be assigned at the beginning of the each sprint (decided in the Sprint Planning meeting) to be able to fulfil the agreed activities (I.e. in case there is a requirement for development activities, developers need to be assigned to the sprint).
  • Security :

    Performance of the services described in this SOW require a valid NATO SECRET security clearance prior to the start of the engagement and obtain COSMIC TOP SECRET during the first year of the execution of deliverables under this SoW

    Qualification :

    The consultancy support for this work requires the following qualifications :

    Technical Qualifications :

  • At least 3 years’ experience in latest Virtualization Technologies and Operating Systems
  • At least three years’ operation and configuration experience of CISCO Routing and Switching Elements;
  • At least three years’ operation and configuration experience of and operation of Network Automation or equivalent network automation and orchestration systems;
  • A minimum of three years’ experience with the configuration and operation of Network Monitoring Systems (Intermapper, CA Spectrum) and Event Management systems;
  • A minimum of three years’ experience in Exercises and Operations support;
  • Very good knowledge of Transmission and Telecommunication Systems Engineering and the associated aspects;
  • Extensive knowledge of implementing and operating network authentication and authorization systems and technologies;
  • A high level of knowledge of network, system and application level troubleshooting techniques;
  • Sound knowledge of communications protocols and practical experience of using diagnostic test equipment;
  • Working knowledge of TCP / IP protocols;
  • Working knowledge of routing protocols (OSPF, EIGRP, BGP);
  • Deep understanding of the concept of QoS in IP-Networks;
  • Very good knowledge of Policy Based Routing;
  • Shall have general understanding of transmission protocol MPLS-TE and collaboration services Voice / Video.
  • Configuration management practices and tools
  • Knowledge of ITIL IT service management model
  • Experience and applied knowledge of Service Transition
  • Proven ability to communicate effectively orally and in writing with good briefing skills
  • Strong and open communication skills
  • Autonomous, problem-solver and drives towards results
  • Professional Qualifications :

  • Must have excellent spoken and written English communication and presentation skills, as demonstrated by recent experience (within the past 5 years)
  • Excellent communication skills to effectively interact with users, team members and stakeholders
  • Must demonstrate the ability and self-motivation to work on his / her own but must also work well within groups as part of a team
  • Must demonstrate an ability and keen sense for problem-solving
  • Motivated, good communication skills, team player
  • Able to work independently with minimal supervision
  • Knowledge of NATO responsibilities and organization.