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Zuletzt aktualisiert: vor 9 Tagen
Customer Success Manager (AI for the Energy Sector)

Customer Success Manager (AI for the Energy Sector)

Chapter Holding BVSoest, North-Rhine-Westphalia, Germany
Customer Success Manager (AI for the Energy Sector).Help energy sector manufacturers succeed with AI Agents - and accelerate the energy transition in the process. Chapter helps energy sector OEMs an...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
Software Developer (m / w / d)

Software Developer (m / w / d)

AagonSoest, DE
Um den stetig wachsenden Anforderungen an unsere Software gerecht zu werden, suchen wir zur Unterstützung unseres Teams einen Software Developer (m / w / d). Innovative Softwareentwicklung braucht ...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
Werkstudent : in (m / w / d) Softwareentwicklung für KI-Hardware (NVIDIA, Halio, Tenstorrent)

Werkstudent : in (m / w / d) Softwareentwicklung für KI-Hardware (NVIDIA, Halio, Tenstorrent)

Promed Soest GmbHSoest, North Rhine-Westphalia, Germany
Quick Apply
PROMED ist ein international tätiges Unternehmen im Bereich Test- und Prüfsysteme für die Elektroindustrie.Unsere Schwerpunkte sind die Entwicklung und Produktion von automatisierten Prüfsystemen, ...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
Software Developer

Software Developer

RLDatixMöhnesee, North Rhine-Westphalia, DE
Software Developer | Engineering | Germany, Möhnesee | Hybrid .RLDatix (RLD) is on a mission to help raise the standard of care…everywhere. Trusted by over 10,000 healthcare organiz...Mehr anzeigenZuletzt aktualisiert: vor 27 Tagen
  • Gesponsert
Wirtschaftsingenieur / Elektrotechniker / Mechatroniker als Projekt Manager / Produkt Manager (m / w / d)

Wirtschaftsingenieur / Elektrotechniker / Mechatroniker als Projekt Manager / Produkt Manager (m / w / d)

TARGA GmbHSoest, Germany
Die TARGA GmbH, Soest, fokussiert sich auf die internationale Beschaffung von IT-, Consumer- und Haushaltselektronik im großvolumigen Projektgeschäft und prüft diese in eigenen Labors sowie mit ext...Mehr anzeigenZuletzt aktualisiert: vor 9 Tagen
Facharzt (m / w / d) für Radiologie #20705

Facharzt (m / w / d) für Radiologie #20705

EMC Adam GmbHSoest, Westfalen, Nordrhein-Westfalen, DE
Quick Apply
Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
Projects Procurement Specialist

Projects Procurement Specialist

IPS Powerful PeopleSoest, North-Rhine-Westphalia, Germany
Advance Your Procurement Career in a Global Project Environment.As a Projects Buyer, you will support complex, large-scale projects by managing the procurement of materials, goods, and services acr...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
Full Stack C# / .Net Developer (m / f / d)

Full Stack C# / .Net Developer (m / f / d)

BUERO LERSCHSoest, Westfalen, Nordrhein-Westfalen, DE
Quick Apply
Über uns Wir sind ein Tech-Startup im SAAS Bereich mit echten Projekten, echter Verantwortung – und echten Freiheiten.Bei uns schraubst du nicht an Legacy-Code rum, sondern baust moderne Webanwendu...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
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Customer Success Manager (AI for the Energy Sector)

Customer Success Manager (AI for the Energy Sector)

Chapter Holding BVSoest, North-Rhine-Westphalia, Germany
Vor 30+ Tagen
Stellenbeschreibung

Customer Success Manager (AI for the Energy Sector)

Help energy sector manufacturers succeed with AI Agents - and accelerate the energy transition in the process.

About Chapter

Chapter helps energy sector OEMs and installation companies automate their most repetitive service and operations workflows using AI Agents - purpose-built digital workers that replace manual tasks and fill critical labour gaps.

Our clients build products like heat pumps, HVAC systems, solar inverters, batteries, and EMS platforms. We help them scale faster, deliver better support, and operate more efficiently - without hiring more people.

We don't just provide a platform - we deliver real automation through AI Agents that are embedded into daily workflows. Think : a Predictive Maintenance Agent, a Firmware Update Agent, or an Error Code Resolver. Each agent replaces a concrete process and delivers measurable value. Built on the clients proprietary datasets, activated through different AI chatbots.

Your Role : Customer Success Manager

This is not a classic customer support or account management role.

As Customer Success Manager, you act as a trusted advisor - someone who understands the complex operations and support workflows of our clients, and helps them apply AI agents to automate those workflows and unlock value.

That means you'll need to think like a consultant, with understanding of the sector : dive into real processes, understand problems in detail, guide AI agent deployment, track adoption, and prove value. You'll onboard new clients, drive agent usage, help shape the product based on real-world insights, and build long-term customer partnerships that are constantly adding more value which leads to upselling.

If you're successful, you'll help define how Customer Success works at Chapter - and you'll be part of one of Europe's most promising AI growth stories.

What You'll Do

  • Lead onboarding and implementation for new OEM clients
  • Understand their workflows, service structures, and operational challenges in depth
  • Identify where AI agents can automate value-added tasks or replace repetitive work
  • Support agent rollout, usage monitoring, and adoption growth
  • Build strong relationships with product managers, service leads, and support teams
  • Share learnings and insights with our product and engineering team
  • Spot upsell opportunities and take them, by aligning with client priorities and ROI
  • Help shape internal CS processes as we grow

You Are...

  • Sharp and curious - you love understanding complex systems and user problems
  • Empathetic and clear - you connect easily with both engineers and operators
  • Structured and proactive - you turn ambiguity into clear actions and outcomes
  • Experienced (2-8 years) in consulting, customer success, B2B services, or operations
  • Familiar with the energy or manufacturing sector is a big plus
  • Comfortable in a startup environment : fast-moving, pragmatic, and flexible

    • What You'll Get

  • A front-row seat in the AI transformation of the energy sector
  • Deep client relationships and high-impact work
  • Ownership from day one - and the chance to shape your role as we grow
  • A fast-moving, ambitious, supportive team with lots of autonomy and fun
  • A mission-driven company working on real-world change

    • Ready to help the energy sector move faster with AI? Apply now - and let's build the future together.