Nestlé Nespresso has been one of the most successful operating units of the Nestlé Group, the world's leading food, beverage, nutrition and wellness company. It has pioneered the portioned coffee market to provide premium coffees and related products/services, both in-home and out-of-home. While benefiting from Nestlé's expertise, Nestlé Nespresso is a strategic business unit, with its unique business model, having the end-to-end responsibility from coffee sourcing to marketing, delivering premium coffee products and services to the end-consumer through its diverse sales channels (Retail, e-Commerce, contact center). Find out more about us on www.nespresso.com/careers.

As the Regional Nespresso Training Manager for Southeast Asia (SEA), you will play a key role in aligning learning strategies with Nespresso’s business priorities across SEA. The role is responsible for localizing and implementing Customer Facing Learning (CFL) strategies based on the global framework from Nespresso HQ, ensuring they meet both current and future business needs. By strengthening customer-facing capabilities, this role supports the achievement of business objectives across the Nespresso SEA markets. This role would also need to support markets' Learning & Development (L&D) needs and assume the role of an internal L&D consultant to all stakeholders.

What will be your key responsibilities:

1. Implement Global L&D Strategies and Policies

• Implement the rollout of global Nespresso TTT programs for all markets and agent markets within SEA region inclusive of Nespresso agent market in India
• Plan, customize and implement global programs (including e-Learnings) as per given timeline
• Leverage Dashboards (BCorp training KPIs, Nestle Mandatory eLearning KPIs, Nespresso BOOST completion KPIs, etc.) and Learning Effectiveness metrics to drive the evolution of the Nestle L&D and Nespresso CFL portfolios
• Ensure compliance with Nespresso and Nestle HR, L&D, and regulatory requirements in the markets
• Submit relevant reports to Global L&D and Nespresso HQ CFL
• Participate in projects assigned by Global L&D
• Support the organization and the rollout of the global Nestle and Nespresso L&D portfolios across SEA region Support on Ad-hoc data requests from market

Develop & drive Regional CFL and L&D Strategies

• Collaborate with relevant function business geography to understand their trends, collect their needs to translate into robust functional competency development framework and solutions.
• Support Functional Leaders and SMEs in the design/deployment of their Functional competency frameworks and ensure the continuous update of the related contents in line with the evolution of the business needs and of the professional families.
• Provide Learning & Development competence and expertise to support the design of meaningful competency building plans.
• Contribute to the building of regional global learning portfolios on the key priorities and ensure scalability across SEA region.
• Collaborate with Subject Matter Experts in the design of standardized CFL solutions across SEA region.

Training Programmes Design, Facilitation and Delivery

• Facilitate workshops and build facilitation skills of trainers and subject matter experts
• Deliver Nespresso specific training programs in markets
• Drive the development of total training plan in the markets
• Ensure effective use of all learning technologies (BOOST, Grow, etc.) including digital to facilitate virtual learning
• Collaborate with Nestle Learning & Development team on training related matters and implement across Nespresso SEA region
• Ensure all requisite training activities are completed in a timely manner and in adherence to compliance requirement.

Budget Management

• Propose and manage L&D budgets for SEA region

Team & Stakeholder Management

• Build Trainer community across markets, guide & coach the Trainers and participate in their development for the agent markets and appointed partners
• Ensure communication of all relevant training information to HR BP's and employees’ market wide
• Regularly meet with the Nestlé/Nespresso Learning & Development community.
• Support HRBPs in relevant HR initiatives
• Enlist and manage external trainers, when necessary to supplement training needs and ensure quality support
• Participate in any other appointed committees to support organisation and/or people competencies development and support in improving organisation engagement

What your experience should include

• At least 5 years of retail / hospitality trainer experience in the mid-luxury and/or lifestyle industry at a regional capacity. Experience as a Learning Consultant is an added advantage.
• Professional training/development qualifications.
• Have a good level of business awareness and ability to adapt to various business models across Nespresso and Nestlé.
• At least 5 years development experience, including other functions experience (e.g. Marketing & Sales)
• Experience in working for a premium brand or multi-national / multi-channel environment with an FMCG mindset will be an added advantage.