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Global director • schonefeld
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Director of Global Client Success and Support
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Pulse Advertising GmbHBerlin, GermanyDirector of Global Client Success and Support
RepRisk AGBerlin, Berlin, GermanyYour Responsibilities
As our Director of Global Client Success and Support youll be pivotal in raising the bar for frontline team and client support directly impacting key performance indicators such as client retention satisfaction and loyalty. Youll be both a visionary leader and a handson strategist reporting to our Head of Commercial Operations in Zurich Switzerland. Your role will include :
- Global Team Leadership : Develop and inspire a team of 10 across our global hubs (Toronto Berlin Manila) to elevate efficiency and drive exceptional Client Services addressing both proactive success initiatives and reactive support needs.
- Operational Excellence : Lead optimization efforts across endtoend workflows automate processes in Salesforce leverage technology solutions and improve reporting to enhance client experiences.
- DataDriven Success : Establish KPIs and make informed datadriven decisions to improve client satisfaction and loyalty.
- Collaborative Strategy : Work crossfunctionally with both front and backoffice teams to continuously improve client experiences and refine operational processes.
Qualifications : You Offer
Additional Information :
Please note that we will only consider candidates with a valid work permit.
Remote Work : Employment Type :
Fulltime
Key Skills
Crisis Management,Marketing,Public Relations,Fundraising,Media Relations,Constant Contact,Strategic Planning,Social Media Management,Team Management,Public Speaking,Wordpress,Writing Skills
Experience : years
Vacancy : 1