Guest experience manager Jobs in Berlin

Welcome to Arbio – where innovation meets hospitality, and every day is an opportunity to redefine the way we experience travel!

Established in 2021, we specialize in revolutionizing short-term apartment rentals by integrating and expanding hospitality businesses. Our commitment to recognizing hard work led us to set new industry standards, expanding our exceptional property management services and creating a groundbreaking product.

Our secret weapon is our passionate team of hospitality and design enthusiasts dedicated to going that extra mile for realizing travelers' dreams. We curate unique guest rooms across our cities, inviting our guests to immerse themselves in the local culture and create cherished memories, all while ensuring outstanding quality and customer experience. With the ease of using technology and extra services, we provide our guests the freedom to tailor their trip to their preferences.

As our Guest Experience Associate you will have the chance to join our company just as we are expanding our DACH markets and growing our business significantly.

You will have an impact on :

Analyse guest feedback across platforms to identify trends and recommend improvements

Manage escalations from outsourced teams and ensure quick resolution with internal teams

Oversee smooth guest arrivals, troubleshoot issues in real-time, and create check-in guides

Train outsourced teams and work closely with the Guest Experience Lead on service improvements

Drive process enhancements and ensure clear, proactive communication with all stakeholders

What you will add to our Crew :

2+ years of experience in a guest experience, hospitality, or customer service role.

Strong analytical skills with the ability to interpret guest feedback and drive improvements.

Excellent problem-solving abilities and a proactive approach to guest issue resolution.

Effective communication and collaboration skills.

Experience managing escalations and working with outsourced teams is a plus.

Our current benefits

Work Environment & Support : Flexible working hours with a flexible work set-up combining office & remote work

Food & Beverage : Free drinks, fruit and veggie baskets, beer, and pizza after All Hands

Sport : Subsidized Qualitrain Subscription (includes : unlimited Beat81 classes, Holmes Place, Yoga studios, Boulder Halls, etc.

Mental Well-being : Access to our mental health platform offering regular 1o1 sessions with coaches, trainers and psychologists

Traveling : Free yearly stay in one of our apartments of your choice

Tech : Possibility to choose between Windows Lenovo or Macbook

Culture : Yearly Company Offsites, regular team events, Christmas party, summer party, budget for your birthday

What joining our team means for you

You will be part of a dynamic team of top-tier professionals from every domain, all united by a relentless drive. We are dedicated to nurturing and pushing each of our team members to unleash the best version of their professional selves. We believe in a culture of trusted ownership, caring meritocracy, and constructive feedback where we elevate each other while constantly challenging the status quo. Join a dynamic, young company with an entrepreneurial culture operating at lightning speed — with eyes set on global horizons!