Guest experience manager Jobs in Vilseck

Portier

Grafenwoehr , Germany

Ausschreibungsbereich

This is a re-announcement of vacancy announcement 24OCT0JJ409B0X50426 . Applications for vacancy announcement 24OCT0JJ409B0X504263 are NOT valid for this announcement, submission of a new application is required.

WHO MAY APPLY?

Current INTERNAL Local National Employees throughout Germany. This covers all current Local National employees of the U.S. Forces in Germany, including U.S. Air Force and AAFES-Europe within Germany.

EXTERNAL Local National Applicants, who reside in Germany.

This position is a Nonappropriated Fund Position.

Hauptaufgaben

Serves as a desk clerk and a reservations clerk.

a. As a Desk Clerk, checks guests in and out. Posts charges through the computer system. Welcomes incoming guests, assigns guests clean and appropriate rooms using the computer system, checks them in and has them verify information. Directs guests to appropriate rooms. Posts all charges incurred during guests stay. Prepares guest's bill using the computer system, and accepts and posts payment to the guest's account upon checkout. Provides information to guests regarding leisure activities available in the local area, such as sports events, entertainment programs, tours, dining facilities, hours of operation, etc. Provides currency exchange for guests, uses Euro conversion funds accurately, and sells tours and other event tickets. Operates telephone switchboard to connect incoming calls, and to answer in-house calls. Accounts for hotel keys and issues and receives same from guests, following established procedures. Provides helpful and friendly service to guests at all times. Keeps the front desk and other work areas in a clean and orderly manner. Controls and is responsible for funds during shift.

b. As a Reservations Clerk, makes, changes, and cancels reservations through the system. Receives telephone calls, letters, faxes from potential guests requesting information and advance room or recreation reservations. Analyzes room availability and avoids overbooking, unless directed by management. Coordinates all overflow with the local tourist office. Provides information to include room or facility rates, deposit required and due date, cancellation policies, and registration procedure. Receives and accounts for advance deposits, and sends confirmation to guests. Maintains guest reservation figures in regards to turndown business and reservations processed. Recommends alternate dates if requested dates are unavailable. Refers guests to alternate local hotels, if no rooms are available in Billeting Facility during guests' desired dates of stay. Maintains an orderly work area at all times.

Performs other duties as assigned.

Qualifikationsanforderungen

Explanations to the E&T Levels (Education & Training Levels) can be found at the link "Description of the Education & Training Levels".

https : / / portal.chra.army.mil / mnrs?sys_id=0a86e971cd2d2d10aaffb5ebb50f5ac9&view=sp&id=mnrs_kb_article&table=kb_knowledge

H-4 :

E&T Level I : 2 years of job related experience.

Exception : Applicants, who do not meet E&T Level I must have 1 year of general experience in accommodation, catering or service facilities, in an office or store, telephone marketing, arranging for events or as a cashier, etc. and 2 years of job related experience.

E&T Level II : 1 year and 6 months of job related experience. With a completed apprenticeship in an accommodation facility, only 1 year of job related experience is required.

E&T level III : 1 year of job related experience. With a completed apprenticeship in an accommodation facility, no additional experience required.

E&T Level IV : 6 months of job related experience. With completed education in an accommodation facility, no additional experience required.

E&T Level V : no experience required.

Exception : Current employees who have serviced 1 year in the same or similar occupational series, are qualified for the next higher grade level.

English and German Language Proficiency level C1 required.

Description of the Language Levels :

https : / / portal.chra.army.mil / mnrs?sys_id=13a66d71cd2d2d10aaffb5ebb50f5aa0&view=sp&id=mnrs_kb_article&table=kb_knowledge

Auswahlkriterien auswählen

General Information for LN Job Announcements - please read :

https : / / portal.chra.army.mil / mnrs?sys_id=77e3ac4a5ce32110924578e08ba9227c&view=sp&id=mnrs_kb_article&table=kb_knowledge

Beschäftigungsbedingungen

Working on weekends and holidays, rotaing shift work required.

WE OFFER :

• a global employer who stands for cultural diversity and equal opportunities
• employment in an international environment with a welcoming atmosphere
• high level of job security and attractive pay under German tariff agreements (CTA II; Protection Agreement) including, but not limited to, the following tariff entitlements :
• 30 days of annual leave; 36 days for severely handicapped employees (additional time-off on 24 & 31 December per tariff agreement)
• vacation and Christmas pay (total of 13 monthly salaries)
• various additional social benefits (e.g., employer pension scheme through Allianz group insurance; property accrual payments)

Beyond the tariff agreement,