Head of customer service Jobs in Elsfleth

At Maersk, we are on a revolutionary journey to simplify global trade, which will give us the chance to offer a major impact on the world economy, and on your career. At Maersk we want to be a true integrator of container logistics connecting and simplifying our customers’ supply chain through global end-to-end solutions. We count on our diverse people to make it happen.

We are proud of our diversity and see it as a genuine source of strength for building high performing teams.

By Joining Maersk, you will become part of the global family of the company that moves 20% of global trade everyday all the way, where one of our core values is Our Employees. It goes without saying that we value diversity : we thrive on the diversity of our talent in all its forms, and we see it as a strength in building high-performance teams across brands, cultures, and locations.

We offer

As one of the cornerstones of our values, we strive to deliver the right environment for the right people while fostering a culture of fairness, mutual respect, responsibility, and care for our business and our customers.

We have a competitive compensation and benefits package for our employees, including medical insurance, flexible working policy and annual bonus.

Key Responsibilities

The Inventory Manager provides leadership, direction and strategy for the Inventory Control team on the site that will enable and facilitate the execution of the outlined operational deliverables. They will also be responsible for developing and progressing key customer relationships and operational partnerships necessary to drive and support an atmosphere of continuous improvement and operational excellence as it relates to inventory control management.

• Ensure customer inventory accuracy is monitored and reported timely to site leadership
• Maximize the performance of the site inventory processes and system to ensure : Care, custody, and control of the customer's inventory
• Accuracy (to floor and customer book)
• Proper utilization of information technology systems
• Provide required documentation in support of compliance requirements
• Manage the planning and execution of proactive and reactive cycle counts in compliance with the contractual service level agreement
• Develop, implement, and validate procedures, controls and systems that prevent, detect and correct errors in inventory transactions and balances
• Apply continuous improvement initiatives to drive process, inventory accuracy, compliance, on-time completion, within budget, documented results
• Design and generate appropriate reporting to track inventory accuracy, shrink compliance, and variance root cause trends
• Maintain thorough knowledge of internal and customer systems to provide extensive support to the operational team as well as the customer for inventory and production
• Develop resource plans and equipment needs budget for review with site leadership.

We are looking for

You have been reading so far, we are glad to see you are interested. If you could see yourself in this role and are keen to be part of this journey at Maersk, we look forward to hearing from you!

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing  accommodationrequests@maersk.com .